KANISHKA SHARMA
Toronto
Summary
Dedicated and results-driven food service professional with over three years of progressive experience at Tim Horton's, including more than one and a half years in a supervisory role. Strong background in team leadership, customer service excellence, staff training, and daily store operations. Recognized for maintaining high standards of food safety, operational efficiency, and customer satisfaction in fast-paced environments.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Supervisor
Tim Hortons
Toronto
05.2024 - 11.2025
- Supervised daily store operations, ensuring a smooth workflow and adherence to company policies and procedures.
- Led, motivated, and supported team members during shifts to achieve service and performance targets.
- Handled opening and closing duties, including cash reconciliation, deposits, and end-of-day reports.
- Trained and mentored new hires on customer service standards, food preparation, safety regulations, and teamwork.
- Addressed customer concerns and complaints professionally, ensuring positive customer experiences.
- Ensured compliance with health, safety, and sanitation standards at all times.
- Assisted management with staff scheduling, shift coverage, and operational planning.
- Monitored product quality, cleanliness, and service speed during peak hours.
Team Member
Tim Hortons
Toronto
05.2022 - 05.2024
- Delivered friendly, efficient, and accurate customer service in a fast-paced environment.
- Prepared beverages and food items according to Tim Hortons' quality and presentation standards.
- Operated POS systems, processed payments, and handled cash with accuracy.
- Maintained cleanliness and organization of workstations, equipment, and dining areas.
- Worked collaboratively with team members to meet service demands during peak hours.
- Followed food safety, hygiene, and workplace safety procedures consistently.
- Supported supervisors and managers with daily operational tasks, as needed.
Education
Post- secondary Diploma - Hospitality- Hotel and Restaurant Services Management
Seneca College of Applied Arts And Technology
Toronto12.2023
High School -
B.C.M Arya Model Senior Secondary School
India05.2021
Skills
- Team leadership
- Operational planning
- Staff training
- Cash handling
- Inventory management
- Service quality assurance
- Effective communication
- Time management
- Problem solving
- Team collaboration
- Verbal and written communication
- Training and mentoring
- Conflict resolution
- Performance evaluation
Certification
Learning Secure Payments and PCI, LinkedIn, 2023
AODA, OSG, 2022
Certified Food Handler, Probe It Workplace Training, 2022
Contiki U learning Path, Contiki, 2022
Make The Shift, OTEC-Training Solutions, 2022
WHIMS, 2022
Preventing Human Trafficking, PACT, 2022
AODA, OSG, 2022
Certified Food Handler, Probe It Workplace Training, 2022
Contiki U learning Path, Contiki, 2022
Make The Shift, OTEC-Training Solutions, 2022
WHIMS, 2022
Preventing Human Trafficking, PACT, 2022
References
References available upon request.
Timeline
Supervisor
Tim Hortons
05.2024 - 11.2025
Team Member
Tim Hortons
05.2022 - 05.2024
Post- secondary Diploma - Hospitality- Hotel and Restaurant Services Management
Seneca College of Applied Arts And Technology
High School -
B.C.M Arya Model Senior Secondary School