Kanishka Tiwari

• Job Title:- International Customer Service Representative.
• About - Wipro HR Services India Pvt Ltd is a leading provider of human resource solutions to different countries.. They offer a wide range of services to their clients, including H&W, Payroll, Data-Management.
• Job Summary - Working with client Pepsico & Morgan stanley dealing with Payroll/H&W in USA.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Job Title: - Fashion Consultant chat/voice process International process.

• Built relationships with customers to encourage repeat business.
• Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.

About Process -

• Set and achieved company defined sales goals.
• Improved sales techniques and made sales pitches to potential clients per quarter.
• Working in night shift dealing with International clients for our premium product upselling.
• Solved customer challenges by offering relevant products and services.
• Assessed customer needs and utilized suggestive selling techniques to drive sales.