Kanishk Chandna
14 Avenue, Gaur City 2 ,Noida,UP
Summary
Innovative Management Professional experienced in OTC collections, deductions, and cash applications. Achieved enhanced customer satisfaction through effective mediation and conflict resolution while managing portfolios for Fortune 500 companies. Focused on developing strategies for collections and fostering strong business relationships with clients and internal stakeholders.
Overview
3
3
Languages
6
6
years of post-secondary education
8
8
years of professional experience
Work History
Assistant Manager
Deloitte
Gurugram, Haryana
02.2026 - Current
- Clarified roles and expectations to enhance team productivity.
- Handled portfolios worth 4 million US dollars on a monthly basis for fortune 500 companies.
- Trained new joiners in the process as a member of the inaugural transition branch. Managed inbound client escalations as the primary contact at the team level.
- Developed collection strategies that enabled timely achievement of team targets and improved overall performance.
- Coordinated internal team meetings with cross functional teams (Billing team, Cash application Team, Dispute team) to reconcile the accounts.
- Investigated billing discrepancies and responded to external queries through disputed cases.
- Processed adjustment forms and payment refunds for clients.
- Reviewed client reports for accuracy, compliance, and consistent Deloitte standards.
- Managed issue logs, risks, and follow-up actions for project teams.
Assistant Manager
Johnson Controls
Gurugram, Haryana
04.2022 - 01.2026
- Clarified roles and expectations to enhance team productivity.
- Handled portfolios worth 4 million US dollars on a monthly basis for fortune 500 companies.
- Trained new joiners in the process as a member of the inaugural transition branch. Managed inbound client escalations as the primary contact at the team level.
- Developed collection strategies that enabled timely achievement of team targets and improved overall performance.
- Coordinated internal team meetings with cross functional teams (Billing team, Cash application Team, Dispute team) to reconcile the accounts.
- Investigated billing discrepancies and responded to external queries through disputed cases.
- Processed adjustment forms and payment refunds for clients.
- Developed strong business relationships with internal management and clients.
- Successfully completed all key responsibilities efficiently and with accuracy.
Process Developer
Genpact India Private Limited
Noida, Uttar Pradesh
07.2018 - 04.2022
- Coding the deduction using ERP- SAP and High Radius. Major resource on FS deduction team.
- Trained new joiners on processes, enhancing team capability and knowledge transfer.
- Performed reconciliation and journaling of financial accounts to ensure accuracy.
- Coordinated meetings with cross-functional teams (billing, cash application, dispute) to facilitate account reconciliation.
- Earned bronze awards for outstanding contributions to process improvement initiatives.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
Education
MBA - Finance
Subharti University
Meerut 03.2020 - 01.2022
Bachelor of Technology -
Dehradun Institute of Technology
Dehradoon, India 08.2014 - 04.2018
Class XII -
Dayawati Modi Academy 1
Class X -
Dayawati Modi Academy 1
Skills
- SAP
- Oracle (Siebel)
- Microsoft Office Suite
- Client relationship management
- Decision making
- Observation
- Multi-tasking
- Communication
- Getpaid
- CARMS & ADMIN
Languages
English
Professional
Hindi
Limited
Punjabi
Elementary
Timeline
Assistant Manager
Deloitte
02.2026 - Current
Assistant Manager
Johnson Controls
04.2022 - 01.2026
MBA - Finance
Subharti University
03.2020 - 01.2022
Process Developer
Genpact India Private Limited
07.2018 - 04.2022
Bachelor of Technology -
Dehradun Institute of Technology
08.2014 - 04.2018
Class XII -
Dayawati Modi Academy 1
Class X -
Dayawati Modi Academy 1