Kanishk Kumar Rajput

Analyzed system logs to identify issues and implement timely corrective actions.
Resolved escalated incidents involving application failures, ensuring prompt user support.
Coordinated with Level 1 support specialists for complex issue escalation.
Onboarded and trained incoming junior support specialists, enhancing team capability.
Managed end-to-end incident tracking and client follow-ups to ensure resolution.
Tested and debugged applications to maintain continuous functionality.
Collaborated with developers to optimize queries for improved performance.

Created database objects such as tables, views, stored procedures and functions.

Monitored system performance metrics such as memory usage, CPU utilization, in order to ensure optimal functioning of applications.
Reduced service backlog by resolving daily tickets efficiently.

Collaborated with project leaders and stakeholders to define requirements and maintain design documentation.
Developed CAD models and drawings for various product designs.
Ensured compliance with product specifications and industry standards.
Evaluated feasibility, design, operation, and performance of equipment and components.
Conducted functionality tests on completed projects, implementing changes to enhance production methods.