Kankana Deka
Guwahati
Summary
Skilled professional inspired and motivated to help customers build financial independence.
Hardworking relationship manager proficient at devising personalized solutions to meet all types of customer demands. Positive and upbeat team player and clear communicator with demonstrated success several years of experience.
Overview
15
15
years of professional experience
Work History
Relationship Manager
SBI Securities
Guwahati
12.2023 - Current
- Collaborated with internal teams to develop strategies that would increase customer engagement levels.
- Responsible for demat account opening of SBI wealth customer and providing trading solutions in Indian stock market
Sales Officer
HDFC Bank Ltd
GUWAHATI
12.2019 - 08.2023
- Collaborated with other departments to ensure customer satisfaction throughout the process.
- Main responsibility is to open demat account of HDFC Bank client, generating leads through Bank branch team, giving trading solutions in Indian stock market
- Identified customer needs and developed customized solutions.
- Pitching Insurance to existing and new customer to provide insurance solutions
Sales Officer
HDFC Bank Ltd
Guwahati
07.2016 - 08.2018
- Maintained accurate records of all sales activities and results.
- Identified customer needs and developed customized solutions.
- Provided exceptional customer service throughout the entire sales process.
Relationship Officer
Ventura Commodities Ltd
Guwahati
02.2015 - 07.2016
- Provided financial advice to clients based on their needs and goals.
- Maintained detailed records of all communications with clients, including emails, phone calls, meetings, ensuring accuracy at all times.
- Assisted customers in opening new accounts and resolving any queries or issues they had.
Sales Officer
AXIS Securities Ltd
Bongaigaon
08.2014 - 02.2015
- Provided exceptional customer service throughout the entire sales process.
Business Executive
Harvest Futures Consultant India Ltd
Guwahati
12.2009 - 07.2014
- Created and maintained relationships with key clients for new business opportunities.
Education
Bachelor of Arts -
Rangia College
Rangia01.2009
HS - Arts
Rangia Girl’s H S School
Rangia01.2006
HSLC - Arts
Rangia Girl's H.S. School
Rangia06.2004
Skills
- Demat account opening
- Client relationship management
- Sales strategy development
- Lead generation
- Customer service
- Product knowledge
- Wealth management portfolios
- Customer relationship management
- Financial analysis
- Demat account management
- Trading solutions
Disclaimer
I hereby declare that the information and facts stated herein above are true and correct to the best of my knowledge and belief.
Languages
- English
- Hindi
- Assamese
Personal Information
- Father's Name: Phukan Chandra Deka
- Date of Birth: 01/12/87
- Gender: female
- Nationality: Indian
- Marital Status: Married
- Religion: Hinduism
Languages
English
Beginner
A1
Hindi
Upper Intermediate
B2
Timeline
Relationship Manager
SBI Securities
12.2023 - Current
Sales Officer
HDFC Bank Ltd
12.2019 - 08.2023
Sales Officer
HDFC Bank Ltd
07.2016 - 08.2018
Relationship Officer
Ventura Commodities Ltd
02.2015 - 07.2016
Sales Officer
AXIS Securities Ltd
08.2014 - 02.2015
Business Executive
Harvest Futures Consultant India Ltd
12.2009 - 07.2014
Bachelor of Arts -
Rangia College
HS - Arts
Rangia Girl’s H S School
HSLC - Arts
Rangia Girl's H.S. School