Kankar Bhattacharjee

To visit all stores for area-wise business development and Organize all stores' operations, allocate responsibilities to personnel on a daily basis, and analyses day-to-day sales data and business growth comparison reports.
- Responsible for leading a team of multiple pharmacies to achieve monthly sales targets (3+ cores monthly) and handling sales promotion activities and responsible for loss making store growth within the time period.
- Monitoring the store daily sales activities, staff attendance, PPI incentive, and services of competitors and Keeping up-to-date about company products, services, and offer schemes
- Deal with multiple vendors and visit the corporate office to get the business or require items to be supplied from the store and marketing activity.
- Reviewing daily sales data and pharmacy stock availability in the assigned area, maintaining stock, and fulfilling all requirements of the team
- Keeping in regular contact with team members, maintaining healthy communication and relationships with doctors and customers, and generating new business through his team through campaigning and health camps
- Managing and executing strategies meant for customer coverage, promotions, and vacancy management
- Prepare the daily ASM visit report, checking daily petty cash, verifying cash / card sales, and short –excess issue.

Prepared documents for internal and external audits.

- Supervising daily administrative operations and monitoring team in deploying at various Dept. (transcriptionist, billing, inpatient service, laboratory, COVID department, vaccinations, etc.),
- Develops and implements policies, procedures and best practices in the administration of hospital with reference to corporate services, medical insurance, pharmacy management, facility management, etc.
- Leadership for business growth by proving smooth patient service & billing, patient admission & documentation.
- Maintaining a good relationship with consultants, doctors, and healthcare staff and following the instructions of G.M.-Operation Apollo Hospital and CEO.
- Preparing weekly duty rosters, monthly salary sheet, accounts handling and maintaining employee leave cards and attendance.
- Resolving potential issues with patients and answering queries from doctors, nurses, and healthcare staff
- Manage talent acquisition process, including sourcing, interviewing, and develops a training program for that ensures all employees are familiar with their job responsibilities as well as relevant legal and safety requirements.

• - Monitored day to day business of all Clinic and handling manpower, CRM processes, billing issues, checking pharmacy stocks, patient complaints, and setting KPIs for operational management for PAN India Clinics.
  - Overseeing the purchasing, maintenance, and repair of clinic equipment and developing procedures to deliver optimal patient care.
  - Providing sectorial service to my reporting person and prepared reports and follow-up email and calls and meetings
  - Performed quarterly operational Audit in all clinics (6 cities) on Patient dealing, Tele calling, Staff performance & Appraisal, departmental issue, Inventory, Accounts, Branding Activities Etc. & report send to the management for next course of action.
  - Developing and implementing operational policies and procedures and making important policy, reports, planning, and strategy decisions Visiting other cities in all centers for operational Audit quarterly and preparing an observation report for the management
  - Provided training and inspiration to all new executives joining the organization and maintained excellent customer service.

• Full range of multiple store operational and administrative duties (communication with all stores, order check, daily sale check, coordination with the dispatch team, etc.)
  - Provided Secretarial service to Boss (Scheduling meetings, MOM, Phone calls, Emails, Correspondence, ticket and hotel booking, business council, event organization, etc)
  - Monitored showroom sales staff member activities and problem solving, checking new arrival perfume list and checking displays at the showroom,
  - Visit the warehouse to check requisition sheets, damaged stock, and the daily order report.
  - Check the MIS report of daily total cash, sales report, Item wise stock handover sheet, and bank deposits of outdoor salesmen.
  - Arranged monthly meetings at H.O. for all sales staff and office staff and assisted the Boss by giving a thorough report and presentation.
  - Assist HR in providing details of staff issues and requirements for the showroom.

• Student Counselling , responsible for student Admission & handling admission process and reception
• Manage and coordinates with student regarding student activities, seminar, class allotment etc.
• Fulfill the business target, Lead to marketing Team & developing new idea of marketing.
• Student files and database maintained, cold calling & arranging tie up with career advisor, coaching centers and college for direct student admission & demonstration about course.
• Establishing and maintaining positive relationship with students & collecting their friend’s database.

• Cold calling & Investment Advice on share market
• Showing Demonstration on Trading & Demat A/C Selling
• Personal Lead Generation & Client Visit , Customer feedback & complaint

• Maintaining Cash and accounts, Attending customer call & quarries
• Assisting in B2B Sales & keeping the database of customer
• Maintaining stock in tally and Handling Sales orders & delivery
• Offering different value added product to existing & New customer
• Preparing MIS report & cash deposits to bank