KANNAN C

Service Management

• Managing a global team of 15+ IT experts.
• Managed €14M deployment of Segregated Zones in Microsoft Azure Cloud at 15% less cost than budgeted and 2 weeks ahead of schedule.
• Managed multiple Tenant to Tenant migration of Mailboxes, Sharepoint sites, Teams channels and OneDrive data.
• Spearheaded efforts to standardize processes across the IT landscape, driving consistency in operations management and service delivery quality levels.
• Partnered closely with stakeholders to understand their needs and translate them into actionable technology roadmaps that foster innovation-driven growth opportunities.
• Promoted a culture of continuous improvement by conducting regular reviews and analysis of IT systems, identifying areas for potential enhancement and optimization.
• Managed vendor relationships, negotiating contracts for hardware/software acquisitions that delivered maximum value at minimal cost.
• Implemented proactive monitoring measures to identify potential infrastructure issues early, reducing the impact of incidents on business operations.
• Facilitated smooth migrations to new platforms by developing comprehensive plans, timelines, and resource allocations.
• Developed long-term technology roadmaps, ensuring alignment with business objectives and organizational growth plans.
• Evaluated emerging technologies for potential integration into existing systems, staying current with industry trends while maintaining a competitive edge.
• Streamlined communication between IT departments by establishing effective channels for collaboration and information sharing.

Technical Management

• Championed modernization initiatives aimed at replacing legacy systems with updated technologies that offer greater scalability, flexibility, and performance benefits.
• Expert in Microsoft 365 which includes Exchange online, Sharepoint online, Microsoft Teams, Endpoint Management, Azure AD, OneDrive, Security, compliance, and more.
• Strong technical skills in Azure IaaS and PaaS services like Virtual machines, Load balancers, Application gateway, VNET, storage accounts and many more.
• Strong business analysis and ability to translate business needs to technical solutions with M365, Endpoint management and Azure Cloud.
• Established IT governance policies to ensure compliance with regulatory requirements, reducing risk exposure for the organization in M365, Endpoint management and Azure Cloud.
• Collaborate with cross-functional teams to address concerns, resolve issues and implement correction actions in a timely manner.
• Reduced data migration constraints by integrating BitTitan and Sharegate migration tools by following security standards to complete migration in fast-pace with zero/less data loss.
• Reduced operational costs with the implementation of Virtual machines reservations, replace premium by standard SSDs, retiring unused services, servers and storage accounts.
• Integrate FinOps Tools with all the subscriptions to enhance the cost optimization in all the cloud hosted services.
• Developed long-term strategies for different business segments.
• Planned, designed and delivered diverse IT solutions.
• Enhanced system reliability by conducting thorough assessments and proposing improvements for existing architectures.
• Optimized IT infrastructure by designing and implementing scalable solutions to support business growth.

• Managed 8+ team members of global team.
• Managed projects which includes 2.5 lakhs mailboxes migration project from Exchange 2010 to 2016 and migrating mailboxes from Exchange 2016 to Exchange online.
• Managed Exchange online and MS Exchange servers Operations Team.
• Provided weekly status of the project in review meeting.
• Presented weekly service availability in the service operations review call.

• Handled multiple projects related to IT Infrastructure Transformation.
• Managed Exchange servers 2010, 2013, 2016 and NetBackup.
• Responsible for L3 Tasks and troubleshooting.
• Fine tuning the configurations to stabilize the Infrastructure, to increase the service availability.

• Managed Exchange servers 2010, office 365 and Active Directory.
• Responsible for L2/L3 Tasks and Troubleshooting.

• Managed Exchange servers 2010, office 365 and Active Directory.
• Responsible for L1/L2 Tasks and Troubleshooting.