Mid-level assignments in Fraud Investigation/Compliance Versatile, accomplished & goal-oriented professional with nearly 12 years of experience across Fraudulent Transaction Investigation, Compliance, Liaison & Coordination and People Management with proven track record of delivering consistent business results through adept leadership and application of sound management practice Executive Profile Skilled in monitoring Visa & MasterCard transactions and Net Banking activities using tools: Falcon 6.4, RTOB, Arcot, Vcas, Threat Metrixs to suspect fraudulent activities and perform incident capture & analysis Rendered strategic intelligence to Fraud Analytics and Detection team and established and implemented internal control disciplines to maintain integrity and accuracy Managed large and complex customer and prospect relationships to maximize net contribution through an emphasis on obtaining new, high income relationships; maintained quality service for all customers, expanded existing relationships Capabilities in reviewing and assessing process flows to detect frauds and non-compliance with laws, regulations and management policies Managed risk-based monitoring for unusual activity including detection, investigation, suspicious reporting to law enforcement agencies, documented the file with supporting documents to make decision either to close the account or continue monitoring Served as a part of transition of MasterCard process in Malaysia (Tech Mahindra) Approved new clients through due diligence procedures including the review of KYC documentation, public record research and AML procedures Proficient in implementing result-oriented recovery plans to manage delinquency within pre-set norms for achieving organizational objectives and ensuring profitability Transferred knowledge to Fraud Control Officers to help build strong fraud risk analytical skills while reviewing individual cases by diligently using fraud prevention tool Hands-on experience in using tools: MasterCard Connect, Visa Risk Manager, Lexis Nexis, Falcon 6.4, Threat Matrix, RTOB, Arcot, Vcas and CCMS Mainframe. Skilled in Statuary Compliances, Quality & Data Protection in accordance with the policies; resourceful in performance reviews and initiating corrective actions Enterprising leader who has effectively contributed to enhancing organizational processes through initiatives geared towards lowering risk, heightening productivity & improving internal controls
Lean six sigma certification ( GB ) Credential ID 21185819
Lean six sigma certification ( GB ) Credential ID 21185819