Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Kannan Chandramouli

Kannan Chandramouli

Fraud Risk Manager
Bangalore

Summary


Mid-level assignments in Fraud Investigation/Compliance Versatile, accomplished & goal-oriented professional with nearly 12 years of experience across Fraudulent Transaction Investigation, Compliance, Liaison & Coordination and People Management with proven track record of delivering consistent business results through adept leadership and application of sound management practice Executive Profile Skilled in monitoring Visa & MasterCard transactions and Net Banking activities using tools: Falcon 6.4, RTOB, Arcot, Vcas, Threat Metrixs to suspect fraudulent activities and perform incident capture & analysis Rendered strategic intelligence to Fraud Analytics and Detection team and established and implemented internal control disciplines to maintain integrity and accuracy Managed large and complex customer and prospect relationships to maximize net contribution through an emphasis on obtaining new, high income relationships; maintained quality service for all customers, expanded existing relationships Capabilities in reviewing and assessing process flows to detect frauds and non-compliance with laws, regulations and management policies Managed risk-based monitoring for unusual activity including detection, investigation, suspicious reporting to law enforcement agencies, documented the file with supporting documents to make decision either to close the account or continue monitoring Served as a part of transition of MasterCard process in Malaysia (Tech Mahindra) Approved new clients through due diligence procedures including the review of KYC documentation, public record research and AML procedures Proficient in implementing result-oriented recovery plans to manage delinquency within pre-set norms for achieving organizational objectives and ensuring profitability Transferred knowledge to Fraud Control Officers to help build strong fraud risk analytical skills while reviewing individual cases by diligently using fraud prevention tool Hands-on experience in using tools: MasterCard Connect, Visa Risk Manager, Lexis Nexis, Falcon 6.4, Threat Matrix, RTOB, Arcot, Vcas and CCMS Mainframe. Skilled in Statuary Compliances, Quality & Data Protection in accordance with the policies; resourceful in performance reviews and initiating corrective actions Enterprising leader who has effectively contributed to enhancing organizational processes through initiatives geared towards lowering risk, heightening productivity & improving internal controls

Overview

12
12
years of professional experience
3
3
years of post-secondary education
1
1
Certification
1
1
Language

Work History

Senior Executive

Wipro Ltd
chennai
10.2016 - 04.2018
  • Customer Operation’s Service MasterCard COS
  • Fostered new business through participation in trade shows and initiating communications with prospective clients via phone and email .
  • Streamlined operations to maximize business efficiency and profits.
  • Identified opportunities to improve business process flows and productivity.
  • Monitored industry trends, keeping current on latest changes and competition in industry.
  • Demonstrated proficient leadership skills to motivate employees and build competent teams.

Manager

Standard Chartered Bank
bangalore
04.2018 - Current
  • Fraud Risk Management team Key Result Areas:
  • Spearheading a team of Fraud Control Officers handling 4 countries to carry out fraud investigation, internal controls, preparation of fraud-risk mitigation framework, fraud prevention framework as well as checking statutory compliances to ensure adherence to group values
  • Arresting fraudster who are straight rollers to the bank.
  • Analyzing pre-booking and post-booking application to verify if the applicants are genuine
  • By doing this activity we find out chances of account take over, ownership dispute
  • Reviewing the overall functioning of the operations; identifying improvement areas and implementing adequate measures to minimize operational cost and maximize revenue
  • Rendering cross-functional coordination in the organization to ensure resolution of fraud cases within stipulated timeframes
  • Formulating departmental procedure and job aides pertaining to proactive fraud prevention mechanism and fraud detection / investigations by implementing an approach focusing on prevention, detection rather than recovery
  • Leading, mentoring & monitoring the performance of the team members to ensure efficiency in process operations and meeting of individual & group targets
  • Gathering information from source systems and executing test steps to accurately identify control weaknesses; summarizing & documenting results for management
  • Controlling procedures and controls to assure compliance with applicable regulatory and legal requirements as well as business practices
  • Rendering constructive feedback to the Officers related to their case review quality and productivity goals in a straight forward yet humble and respectful manner .
  • Onboarded new employees with training and new hire documentation.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Managed and motivated employees to be productive and engaged in work.
  • Planned and budgeted accurately to provide business with resources needed to operate smoothly.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Cross-trained existing employees to maximize team agility and performance.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Accomplished multiple tasks within established timeframes.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.

Assistant Manager

HDFC Bank & ADFC Pvt Ltd
Chennai
01.2011 - 11.2014
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.

Subject Matter Expert

Tech Mahindra Ltd
Cyberjaya
01.2011 - 11.2014
  • Project: Customer Operation’s Service MasterCard COS)
  • Documented diagnostic results and supported root cause analysis and troubleshooting.
  • Improved system performance by eliminating operational gaps.

Junior Support Officer

ADFC Pvt Ltd
chennai
01.2011 - 06.2013
  • Worked flexible hours across night, weekend and holiday shifts.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
  • Acted as a team leader in group projects, delegating tasks and providing feedback.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Education

BBM - Bachelor of Banking Management - Banking Management

Jaya College of Arts & Science
Chennai
04.2007 - 05.2010

Skills

Innovatorundefined

Certification

Lean six sigma certification ( GB ) Credential ID 21185819

Timeline

Lean six sigma certification ( GB ) Credential ID 21185819

07-2020

Manager

Standard Chartered Bank
04.2018 - Current

Senior Executive

Wipro Ltd
10.2016 - 04.2018

Assistant Manager

HDFC Bank & ADFC Pvt Ltd
01.2011 - 11.2014

Subject Matter Expert

Tech Mahindra Ltd
01.2011 - 11.2014

Junior Support Officer

ADFC Pvt Ltd
01.2011 - 06.2013

BBM - Bachelor of Banking Management - Banking Management

Jaya College of Arts & Science
04.2007 - 05.2010
Kannan ChandramouliFraud Risk Manager