Kannan Kalimuthu

Project : World Bank Group | Risk Management & Compliance

Responsibilities:
Troubleshoot and resolved technical issues related to hardware and software, network connectivity, and printer problems for users.
Delivered onsite technical support for 150 to 200 employees
Provided training and support for new employees on company-specific software and hardware.
Administered and Maintained IT assets including hardware and software for organization .
Coordinated with vendors to ensure timely delivery and installation of new equipment.
Formulated and implemented IT policies and procedures to improve efficiency and security.
Offered remote support and troubleshooting assistance.
Monitored inventory of more than IT assets and kept track of their status.
Performance Monitoring and Optimization of Virtual Machines
Implementing and maintaining backup and recovery solutions for virtual machines
Oversaw IT assets life cycle and ensured that IT assets were renewed on time.
Supervised IT service vendors and made certain that SLAs were met.
Conducted root cause analysis of service desk issues and implemented corrective actions to prevent future occurrences.
Managing deployment of software updates and patches to client computers.
Collaborating with other IT teams to ensure that OSD process is integrated with other IT processes, such as asset management, security, and compliance.
Delivered technical support and troubleshooted problems related to Windows and Mac OS, Active Directory, and MS Office Suite.
Assisted with technical support for various remote access solutions.
Stayed up-to-date with latest technologies and software to guarantee that organization stays current and competitive.
Assisted in deployment and maintenance of software and hardware for new employees.
Controlled and maintained IT helpdesk tickets and verified that tickets were closed within SLA.

Project : World Bank Group | Risk Management & Compliance

Responsibilities:
• Troubleshoot and resolve technical issues for users, including hardware and software problems, network connectivity, and printer issues.
• Provide training and support for new employees on company-specific software and hardware
• Presented new design and operational guidelines to senior engineers, resulting in 5% improvement in task completion
• Manage and maintain IT assets, including hardware and software, for organization.
• Coordinate with vendors to ensure timely delivery and installation of new equipment.
• Develop and implement IT policies and procedures to improve efficiency and security.
• Provide remote support and troubleshoot remotely.
• Maintain inventory of IT Assets and keep track of IT Assets status
• Managing IT Assets Life cycle and ensuring IT Assets are renewed on time
• Managing IT service vendors and ensuring SLA's are met
• Provide support and troubleshoot problems related to Windows and Mac OS, Active Directory and MS Office Suite
• Provide technical support for various remote access solutions
• Keep up-to-date with latest technologies and software to ensure that organization stays current and competitive.
• Assisting in deployment and maintenance of software and hardware for new employees
• Manage and maintain IT helpdesk tickets and ensure tickets are closed within SLA

Company : HCL Technologies Ltd
Project : World Bank Group | Risk Management & Compliance

Responsibilities:
Troubleshoot and resolve technical issues for users, including hardware and software problems, network connectivity, and printer issues.
Provide training and support for new employees on company-specific software and hardware
Manage and maintain IT assets, including hardware and software for organization.
Coordinate with vendors to ensure timely delivery and installation of new equipment.
Maintaining inventory of IT Assets and keep track of IT Assets status
Managing IT service vendors and ensuring SLA's are met
Manage and maintain IT helpdesk tickets and ensure tickets are closed within SLA
Analyzed issues to identify troubleshooting methods needed for quick remediation
Explained technical information in clear terms to promote better understanding for non-technical users

Responsibilities:

• Backup Technical Support Engineer
• Address user tickets regarding hardware, software and networking
• Walk customers through installing applications and computer peripherals
• Ask targeted questions to diagnose problems
• Guide users with simple, step-by-step instructions
• Conduct remote troubleshooting
• Inventory and Vendor Management
• Test alternative pathways until issue is resolved
• Customize desktop applications to meet user needs
• Record technical issues and solutions in logs
• Direct unresolved issues to next level of support personnel
• Report customer feedback and potential product requests