Kannan KCS
Chennai
Summary
Seasoned Chief Operating Officer with a track record of operational excellence and team leadership at Yashaswi Group. Expert in driving efficiency and spearheading growth initiatives, leveraging skills in data analysis and corporate communications. Achieved significant improvements in productivity and customer satisfaction, demonstrating a strategic and people-centric approach to business challenges.
Overview
20
20
years of professional experience
Work History
Chief Operating Officer
Yashaswi Group
11.2023 - Current
- Leading from the front dynamic team of over 200 members, I drive Client (Sale to Billing) and Associate Lifecycle (Hire to Retire) Operations with a strong focus on Associate, Customer, and Employee experiences
- Through strategic leadership and a people-centric approach, we have achieved phenomenal improvements in efficiency, productivity, and quality over time
- Key Highlights:
- Team Leadership: Spearheading a 200+ member team with a commitment to excellence and continuous improvement
- Operational Excellence: Implementing robust processes in Customer (sale to billing) and Associate Lifecycle (Hire to Retire) Operations
- People-Centric Approach: Prioritizing people at the core of all initiatives, leading to enhanced engagement and satisfaction
- New Business Development: Driving growth through innovative business development strategies
- Revenue Generation: Successfully implementing strategies that enhance revenue streams and profitability
- Vertical Expertise: Specialized in Staffing, NAPS, Learn & Earn, Skill Development, and CSR
- Quantum Leaps in Performance: Methodically and steadily driving significant enhancements in efficiency, productivity, and quality
General Manager Sales & Operation- CSR, NAPS & NEEM
Yashaswi Group
Chennai
01.2019 - 11.2023
- Head the Business Development, Marketing & PR department
- Build and Execute strategies to grow our business with new and existing clients
- Build strategies to source, qualify, and close opportunities within the NSDC, Sector Skill Council, advocacy and PSUs
- Maintain close partnerships with Industry connects, service providers, CSR heads
- Maintain a database of all regulatory bodies, Industry bodies and service providers dealing in skill development/vocational education
- Meetups with senior officials / Ministries/ CEO's / Controlling authorities related to Skilling system
- Ensure Branding, campaigning, Social Media and other Media Coverage
- Ensure demand Aggregate targets are periodically updated and exponentially increased
- Developed new business models and value propositions
- Team building and coaching as per the organization's targets
- Enabling & setting up processes to ensure speedy proposals, follow ups, closures & sign ups Ensuring profitability for every deal signed
- Huge levels of involvement in terms of account management, client servicing, issue resolving and course corrections
- Responsible for collections
- Understanding of the client's CSR mandates and aligning it rightly to the organization's line of services and strength areas
- Directing and guiding the team on a continuous basis in terms of market coverage, client pitch, presentation, solutioning, proposal design, costs, profitability etc
- Through understanding of the following: Overall NEEM, NAPS, Staffing & CSR market, client requirements, existing & new models of delivery, conversant with varied stakeholders-both government and corporate, awareness on all related schemes
Zonal Manager
LabourNet Services India Pvt. Ltd.
Bengaluru
09.2014 - 12.2018
- Operations management of Skill Development Projects, Budgeting and P&L management for CSR & Establishing New PMKVY Training centers & Operations
- Review of MOU's signed by sales and interact with colleagues & stakeholders to plan and delivery the project within timelines
- Have Complete process & knowledge in end to end skill development life cycle
- To ensure all CSR & PMKVY centers to meet their targets and keep as profitable centers
- Recruitment comprising of Cluster Managers, Account Managers, center head, trainers, counselors, mobilizers, placement executives, accounts and administration staff
- To plan and execute H1 (Q1 & Q2) + H2 (Q3 & Q4) targets as per business plan
- Coordination with various vendors /partners to get center sign up as per the norms
- Ensuring that mobilisation of candidates, overview of content materials & upgradation, trainings technical, assessment and certification, placement and post placement support, Industry Interface, alumni meets etc
- Handling large number of team members across the region
- MIS and Reporting preparation for monthly review
Regional Manager-Brand and Business Development South India
Amaaze Aviation Academy Pvt Ltd
Chennai
01.2010 - 08.2014
- Brings 12+ years of experience having worked for leading Education firms & Construction companies
- Team player and professional with experience in Sales, Marketing, Customer service and Business Development
- Expertise lies in delivering high quality output with optimum cost through varied experience and strategies
- Ability to interact and work with others and manage human capital in order to make the most of the organization's resources
- Worked with world leading awarding bodies in United Kingdom like CTH(Confederation of Tourism & Hospitality), ABE-(Association of Business Executives), and ABP-(Association of Business Practitioners)
- Played major role in developing a Business from the scratch level to profit organization by heading the Operation involves Brand & Business, Sales & Marketing, Human Resources and Finances
- Have headed & handled Government Project heading and implementing of Training in Aviation & Hospitality management in South India
- Well experienced in developing new marketing strategies, innovative advertisement & Corporate Communication Strategy, Product Launch, Press Meet, Events and Exhibition
- Generating Business, Relationship Management with existing customers & various Housing Finance Institutions for Project clearance, Project loans, Project Funding and Customer Loan Sanctions
- Revenue collection as per targets set
- Ensured Customer Satisfaction by solving Post Handover complaints and existing customer complaints
- Customization sourcing properties for future business development
Regional Manager-Heading Business Development & Operations (South India)
AHA Air Hostess Academy Pvt Ltd
01.2006 - 01.2010
- Heading the Retail Business Development & Operations, Government Projects, Corporate Venture and Govt
- Venture, Franchisee Expansion & Franchisee Support, Training Team, Human Resources, and Media Plan & Profit Management and PR Activity
Business Development Manager (Heading Hardware & Networking, Education Division)
AANJAAY SOFTWARE LIMITED.
08.2004 - 12.2005
- Heading the sales & Marketing, operations, Franchisee Expansion & Support, Training of the Marketing team, Advt
- & Media & Profit Management
Education
Master of Business Administration - MBA - Human resources Management and Marketing
National Institute of Business Management (NIBM) Global
11.2024
Honorary doctorate - Public Administration and Social Service Professions
Holy spirit Christian university affiliated to Dayspring Theological University Texas
01.2022
Bachelor of Business Administration (BBA) -
University of Madras
01.1999
Skills
- Data Analysis
- Business Analysis
- Advertising
- Operations administration
- Planning and execution
- Corporate communications
- Management
- Technology
- Fiscal oversight
Languages
- English
- Tamil
- Malayalam
- Hindi
Timeline
Chief Operating Officer
Yashaswi Group
11.2023 - Current
General Manager Sales & Operation- CSR, NAPS & NEEM
Yashaswi Group
01.2019 - 11.2023
Zonal Manager
LabourNet Services India Pvt. Ltd.
09.2014 - 12.2018
Regional Manager-Brand and Business Development South India
Amaaze Aviation Academy Pvt Ltd
01.2010 - 08.2014
Regional Manager-Heading Business Development & Operations (South India)
AHA Air Hostess Academy Pvt Ltd
01.2006 - 01.2010
Business Development Manager (Heading Hardware & Networking, Education Division)
AANJAAY SOFTWARE LIMITED.
08.2004 - 12.2005
Master of Business Administration - MBA - Human resources Management and Marketing
National Institute of Business Management (NIBM) Global
Honorary doctorate - Public Administration and Social Service Professions
Holy spirit Christian university affiliated to Dayspring Theological University Texas
Bachelor of Business Administration (BBA) -
University of Madras
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