Kannan Nair
Kalyan (East)
Summary
Knowledgeable Operational professional with years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents.
Overview
17
17
years of professional experience
Work History
Senior Cluster Manager Operations
Dtwelve Space Pvt Ltd (Stanza living)
BANGALORE
04.2022 - Current
- Led personnel, from recruitment to performance reviews, fostering a motivated and efficient team.
- Developed strong client relationships and ensured high rates of client retention by demonstrating exceptional communication skills when dealing with B2B and B2C clients.
- Managed debtors efficiently, reducing outstanding debts and improving cash flow for the organization.
- Collaborated with Legal team to ensure regulatory compliance.
- Managed diverse services to elevate customer experience.
- Drove adoption of new technology tools for enhanced operational efficiency.
- Handling kitchen operations of 3 central kitchens serving 5000 blended meals a day - Optimizing P&L of
the kitchens maintaining profitability margin of 5% with COGS ~65% - Gained significant improvement in customer experience by raising the pulse from 3.2 to 4.1,
while consistently maintaining an FPS rate of 80% and a CSAT score of 95%. - Successfully transformed assigned Market with the lowest churn rate (10%) and the highest customer retention percentage (78%) nationwide, setting a remarkable achievement.
- Achieved remarkable cost optimization within the owned P&L, including a 15% reduction in Opex, 9% in food cost, 11% in manpower cost, 6% in electricity cost, and 3% in R&M cost
General Manager Operations
OYO HOTELS & HOMES Pvt Ltd.
MUMBAI
06.2019 - 03.2022
- Building partnership with Internal & External stakeholders
- Responsible for P&L of multiple Hotel operations at area level to ensure profitability in line with operating plans
- Strategically managed short and long-term costs to maximize business unit contribution margin.
- Ensured SOP and legal compliance through interdepartmental coordination.
- Coordinated with property owners and vendors, resolving reconciliation queries to ensure smooth operations.
- Closely working with Business Development team for expansion and new projects
- New Property Opening, planning and implementation.
- Developed and implemented operational policies and procedures to improve efficiency.
- Oversaw daily operations of multiple departments, ensuring compliance with established protocols.
- Coordinated with other departments to ensure successful delivery of services.
Area Manager Operations
Lenexis Food Works (WOK EXPRESS)
MUMBAI
06.2018 - 06.2019
- Responsible for handling 5 Outlets, new restaurant opening & Expansion
- Responsible for the Food Safety, profit & loss, people management and communication of the business
- Ensured restaurant audit scores met targets through monthly and quarterly audits.
- Ensuring presentation and compliance in stores are up to company standards
- Ensured policy compliance and assisted in expansion/acquisition decisions for upper management.
Operational Coach (i.e. Senior Area Manager)
EXPRESS FOOD COMPANY (ALBAIK)
JEDDAH - AL QUNFUDHAH - JIZAN
02.2014 - 04.2018
- Responsible for handling 9 Outlets, new Restaurant Opening & Expansion Projects
- Responsible for the Food Safety, profit & loss, people management and communication of the business
- Ensured restaurants met audit scores through monthly and quarterly auditing.
- Comprehending, interpreting and analyzing sales figures
- Developed and implemented operational strategies to improve cost efficiency and service quality.
- Conducted regular team meetings on performance, training, and job satisfaction.
- Managed area operations budget, including forecasting, monitoring, and cost control.
Operations Manager
FIFHA DINING EXPERIENCE PVT LTD.
COCHIN
07.2013 - 01.2014
- Responsible for the performance, profit and loss, compliance, people management and communication of the business
- Developed and implemented operational procedures to ensure quality standards are met.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Performed cost analysis for various projects to determine budget requirements.
Restaurant Manager
Domino’s Pizza
MUMBAI - COCHIN
01.2011 - 06.2013
- Responsible for smooth operation of outlet
- Responsible for Team Management & Team Development
- Responsible for Sales & Achieving Targets
- Responsible for achieving Profit through Control over P & L received from cooperate
- Maintaining P.R with other departments for smooth operations of store.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
Team Leader
Atlantis Palm jumeirah
DUBAI
11.2007 - 11.2010
- Responsible for Indenting, Inventory, Staffing, Briefing etc
- Coordinated team activities and delegated tasks to ensure efficient operations of restaurant.
- Conducted regular performance reviews to assess individual team member progress.
Assistant Restaurant Manager
Pulse Food India Pvt Ltd.
MUMBAI
11.2006 - 10.2007
- Built lasting partnerships with local suppliers; managed daily performance to meet service, cost, delivery, and quality standards.
- Maximized customer satisfaction through client interactions, customization of products and services based on their needs.
- Responsible for all types of reports, including inventory and Petty Cash
- Responsible for Team Management.
- Developed marketing strategies to attract new customers.
Education
BSC in Hospitality Studies & Catering Science - Hotel Management
ANJUMAN I ISALAM INSTUSTITUE OF HOTEL MANAGMENT
MUMBAI04.2006
Skills
- Cost Control
- Process Improvement
- Business Development
- Financial Management
- Strategic Planning
- Training and Development
- Customer Relationship Management
- Decision-Making
- Business Analysis and Reporting
- Brand Management
Personal Information
- Date of Birth: 11/30/1984
- Gender: Male
- Marital Status: Married
Timeline
Senior Cluster Manager Operations
Dtwelve Space Pvt Ltd (Stanza living)
04.2022 - Current
General Manager Operations
OYO HOTELS & HOMES Pvt Ltd.
06.2019 - 03.2022
Area Manager Operations
Lenexis Food Works (WOK EXPRESS)
06.2018 - 06.2019
Operational Coach (i.e. Senior Area Manager)
EXPRESS FOOD COMPANY (ALBAIK)
02.2014 - 04.2018
Operations Manager
FIFHA DINING EXPERIENCE PVT LTD.
07.2013 - 01.2014
Restaurant Manager
Domino’s Pizza
01.2011 - 06.2013
Team Leader
Atlantis Palm jumeirah
11.2007 - 11.2010
Assistant Restaurant Manager
Pulse Food India Pvt Ltd.
11.2006 - 10.2007
BSC in Hospitality Studies & Catering Science - Hotel Management
ANJUMAN I ISALAM INSTUSTITUE OF HOTEL MANAGMENT
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