Summary
Overview
Work History
Education
Skills
Languages
Projects
Achievements And Awards
Disclaimer
Timeline
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KANNAN P

KANNAN P

coimbatore

Summary

Dynamic Operational Manager with a proven track record at Instakart Services Pvt Ltd, enhancing operational efficiency and leading teams to exceed delivery targets with over 90% quality audit success. Skilled in strategic planning and cost control, adept at fostering team leadership and interpersonal communication, achieving a 98% adherence to service levels.

Overview

7
7
years of professional experience

Work History

Cluster Manager

LL Group of companies
11.2023 - Current
  • Company Overview: Amazon and Flipkart Vendor Operations - LM.
  • Amazon and Flipkart vendor operations - LM.
  • Evaluated and managed performance of shop managers, supervisors and administrative retail staff.
  • Negotiated contracts and agreements with vendors to secure favorable terms.
  • Addressed and resolved customer complaints, maintaining high levels of customer service.
  • Implemented quality control measures to uphold company standards.
  • Managed cluster budget, optimizing expenses to improve overall financial performance.
  • Conducted regular meetings with staff to review progress, discuss challenges and identify areas for improvement.
  • Organized and led regular meetings with store managers to share best practices and address challenges.
  • Developed and maintained strong relationships with key stakeholders in the cluster.
  • Proposed or approved modifications to project plans.

Area Manager - Last Mile Operation

Instakart services Pvt Ltd
04.2020 - 06.2023
  • Ensuring all delivery operational activities are carried out as per SOP for achieving expected service levels, key performance indicators, OFD efficiency, etc.
  • Overseeing the distribution of staff and workforce as per the scheduled work, and functioning as in charge of recruiting, interviewing, and training new Hub personnel.
  • Involved in identifying and delivering operational cost reduction and cost avoidance initiatives.
  • Analyzing data to monitor performance, plan improvements, and demand.
  • Allocating and managing staff resources according to changing needs.
  • Ensured no lost cases and escalations every month.
  • Achieved the highest delivery shipments at the regional level (50,000 orders per month) with consistent productivity and fewer complaints (3 complainants per month).
  • Played a major role in ensuring 98% adherence to service levels in OFD and deliveries.
  • Efficiently handled the cash management team's Logicash and CMS.
  • Successfully achieved more than 90% in monthly quality and process audits.
  • Implemented new processes and procedures tactfully and passionately.
  • Ensuring a clean, safe, and friendly working environment.
  • Promoted positive customer service experiences by promptly resolving conflicts.
  • Supervised business functions, employee staffing, customer retention, and financial accountability for Hubs.
  • Proficient in MS Office and various other forms of technology.
  • Implementation of low-cost model delivery partners across Coimbatore increased from 20% to 60%.
  • Implemented training initiatives to coach staff on best practices and protocol for enhanced profitability.

Senior Lead - Hub Operations

Instakart services Pvt Ltd
10.2017 - 03.2020
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Delegated work to staff, setting priorities and goals.
  • Analyzed and monitored performance metrics to identify areas of improvement in the hub's processes.
  • Facilitated communication between internal departments regarding product availability and shipment status updates.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Developed a comprehensive system for managing returns from customers in an efficient manner.
  • Managed daily activities related to order fulfillment, shipping, receiving, inventory control, and transportation.
  • Implemented cost-saving measures through process optimization initiatives.
  • Developed and implemented procedures to ensure efficient hub operations.
  • Ensured compliance with all local regulatory requirements related to hub operations.
  • Worked effectively in team environments to make the workplace more productive.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Education

Bachelor of Business Management -

GOVERNMENT College of Arts And Sciencw
Coimbatore-641018
12.2010

HSC -

GOVERNMENT HIGHER SECONDARY SCHOOL
12.2007

SSLC -

CSI BOYS HIGHER SECONDARY SCHOOL
12.2005

Skills

  • Highly observant
  • Troubleshooting and problem solving
  • Operational efficiency
  • Team leadership
  • Assignment delegation
  • Complex problems analysis
  • Cost control
  • Employee motivation
  • Workforce management
  • Change management
  • Team building/leadership
  • Interpersonal communication
  • Strategic planning

Languages

  • Tamil, Speak, write and understand.
  • English, Speak, write and understand.

Projects

Reducing Day '0' pending percentage.

 Reducing the Paper Utilization in delivery hubs.

 Standardization of OFD Process.

 Escalation '0'. Reduce in BRSNR Cases. 

Submitting more no of Kaizens.

 Achieved the highest delivery shipments in the regional Level (50,000 Orders per Month) consistent productivity with less no of complaints (3 Complainants/ Month).

Achievements And Awards

Got the Best Hub Incharge Award Among ROTN Region.

Disclaimer

I hereby declare that all the information given above are true and accurate to the best of my knowledge. The information accurately reflects my qualifications and experiences.

Timeline

Cluster Manager

LL Group of companies
11.2023 - Current

Area Manager - Last Mile Operation

Instakart services Pvt Ltd
04.2020 - 06.2023

Senior Lead - Hub Operations

Instakart services Pvt Ltd
10.2017 - 03.2020

Bachelor of Business Management -

GOVERNMENT College of Arts And Sciencw

HSC -

GOVERNMENT HIGHER SECONDARY SCHOOL

SSLC -

CSI BOYS HIGHER SECONDARY SCHOOL

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