KANNAN RAGHUNATHAN PILLAI

Cargo Operations Professional with 4 years of experience in expediting and routing incoming and outgoing cargo and freight shipments for airlines. Skilled in supervising team activities, safety briefings, and corrective actions to optimize service quality. Proficient in all cargo handling operations, including acceptance, delivery, breakdown, build-up, and documentation, to maintain service excellence. Committed to following customer service and airline-specific policies, processes, and standard operating procedures to ensure regulatory compliance and service level agreement adherence. A Bachelor of Commerce graduate with a strong foundation in cargo operations and customer relations.

• Basic Airline Security Course at Emirates Aviation College.
• Customer Service Course at Dnata.
• Dangerous Goods Handling - Category 7,8 & 10 at Emirates Aviation College.
• Airport Operation Safety at Emirates Aviation College.
• Cargo Product Knowledge and documentation at Emirates Aviation College.
• Cargo Special Load Handling at Dnata.
• Fundamentals of Cargo Operations Export and Import at Dnata.
• Autonomous Pilot License for Drone Operations at GatherAI.

• UAE Manual Driving License (DUBAI ROAD TRANSPORT AUTHORITY)
• Man Lift License-Dnata