Over 23 years of leadership in Administration, Facilities, Infrastructure, Compliance, and Client Services. Expertise in managing large-scale operations across India, focusing on business continuity and employee satisfaction. Successfully led transformation initiatives and crisis management, achieving measurable outcomes that drive business growth and operational excellence.
Spearheading Admin & Facilities operations across multi-location ITES campuses, ensuring uninterrupted business continuity, regulatory compliance, and scalable infrastructure support.
Driving strategic initiatives in workplace transformation, transport digitization (MoveInSync), and intelligent space utilization, aligning infra planning with evolving business needs.
Leading end-to-end vendor ecosystems, audits, procurement, and cost-optimized service delivery, with a strong focus on experience, efficiency, and accountability.
Mentoring and enabling pan-India Admin teams to build agility, elevate service benchmarks, and foster a proactive, ownership-driven culture across locations.
Known for building agile, people-first Admin ecosystems that ensure business continuity, drive cost efficiency, and consistently deliver high-impact workplace experiences—even in dynamic or crisis situations.
Manager – Infrastructure & Compliance
Sona Yukti Private Limited (Group entity of Vee Technologies Private Limited)
12.2017 - 03.2025
Spearheaded legal and statutory compliance including partner validation, agreement management, internal audits, and document control for all centers across India.
Led infrastructure development across 17 training centers PAN India, directly executing 11 center setups including renovation, facilities, and operational readiness.
Designed and implemented the organization-wide Asset Management System, including the master database of CAPEX, procurement, and inventory — becoming the process owner for asset lifecycle tracking.
Managed end-to-end procurement planning for PAN India operations, vendor onboarding, and vendor performance evaluations to optimize cost and efficiency.
Collaborated closely with the Senior Leadership Team, contributing to strategic discussions and decision-making at the organizational level.
Developed deep expertise in Asset Management, Procurement, Vendor Management, and Compliance, delivering structured operational excellence across multiple functions.
Manager – Administration & Facilities
Vee Technologies Private Limited
02.2021 - 04.2023
Led Admin & Facilities function across 9 locations and group entities, catering to over 5,000 employees with a 30-member cross-functional team.
Successfully set up new offices in Hyderabad and Trichy, overseeing end-to-end infrastructure readiness and statutory compliance.
Ensured smooth general operations, facility upkeep, vendor management, and ISO-aligned service delivery.
Acted as the single point of contact between leadership, internal teams, and external stakeholders including landlords and facility partners.
Championed space planning, employee workplace experience, and cost-optimized procurement and AMC management.
Drove strategic planning and execution to support organizational expansion and business continuity.
Assistant Manager
Vee Technologies Private Limited
12.2012 - 12.2017
Managed multiple US-based clients across both payer and provider verticals, ensuring high-quality service delivery and client satisfaction.
Accountable for client deliverables, SLAs, and continuous performance improvement through data-driven analysis and stakeholder engagement.
Ensured strict adherence to ISO 9001:2008, ISO 27001, and HIPAA compliance standards, safeguarding data security and process quality.
Led process re-engineering initiatives and automation-driven improvements to optimize efficiency and reduce manual dependencies.
Played a key role in transitioning new assignments and stabilizing operations, including knowledge transfer and workflow documentation.
Focused on people’s development, mentoring team members and cultivating a high-performance culture aligned with client expectations.
Built and maintained excellent client rapport, becoming a trusted point of contact for communication, escalations, and strategic input.
Territory Sales & Service Manager
Medtronic Vascular
05.2012 - 11.2012
Worked for Thirumala Trades which is an authorized dealer of Medtronics Cardio equipments.
- Area Manager for Pacemaker and stent division
Roles:
Good rapport with cardio surgeons and lab technicians among six major hospitals and upcoming hospitals which has cath lab facilities.
Pacemaker implant and follow up
Stenting division track
Logistics coordination
Payment follow up
Records maintenance
New business hunt
Senior Engineer, Operations (Level 6)
Exela Technologies (Source HOV)
09.2011 - 05.2012
Accountable for entire unit deliverables which includes Claims Data processing for three different clients, Corres Activation, Corres Itemization and coordinate for Edit Resolution process for the leading US healthcare service
Handled a team of 350+ including all the support staff
Responsible for preparing employees appraisals
Accountable for Salem unit MIS
Preparation on effective project costing
Hold additional responsibility in HR & Admin
Coordinated with HR for job fair, conducting operations interview for preliminary rounds for entry level staff and conducting final level interview for experienced and for higher end roles.
Coordinated on Admin tasks like Cafeteria facilities, People transport requirements, Infrastructure requirements etc...
Nov 2011 - Stand out Performer
Got certified as "Stand out Performer" and cash award on Exceeding the Expectations for throughout the year 2011
Engineer, Operations (Level 5)
Exela Technologies (Source HOV)
08.2010 - 08.2011
Responsible for all the project deliverable of entire unit
Handled a team of 150+ including Operations, Training staff and Quality staff
Recommending for employee’s appraisals
Responsible for reviewing existing inbuilt applications and suggesting development team to improve its efficiency
Special achievement:
- Succeeded as a trend setter on the newly assigned task of shorter turn around process.
- Succeeded as a trend setter on the newly developed in-house application and guided other two sites on its working methodology
Junior Engineer, Operations (Level 4)
Exela Technologies (Source HOV)
06.2008 - 07.2010
Basically, it is shift coordinator role.
Training people on client's requirements
Responsible for people performance review through Cell Concepts methodology
Responsible for maintaining MIS reports of entire unit
Responsible for preparing incentives
Achieved >99% consitent Quality for the period Jan2010 - Jun2010 and got appreciation from Management
2009 to 2010 - Fiscal Year
Got qualified in "Key Management Retention Bonus Program"
Team Lead
Vee Technologies Private Limited
09.2004 - 06.2008
Worked for various US based clients for back office operations including Claims Processing, Check Processing, Correspondence claims, Treasury bills processing, EOB, COB & Superbill claims.
Handled a team of 20+
Worked as a acting Shift Coordinator for last 6 months and handled 70+
Claims Processor
Vee Technologies Private Limited
10.2002 - 08.2004
Learned US Healthcare basics, processed HCFA 1500, UB92 and Correspondence claims
Customer Care Executive
Punwire Mobile Communications
04.2000 - 09.2002
Pager Operator
Education
M.Sc - IT
University of Madras
Salem
01.2004
B.Sc - Physics
University of Madras – Salem Sowdeswari College
Salem
01.2001
Skills
Facilities operations and infrastructure readiness
Workplace transformation and compliance
Vendor management and cost optimization
Transport, cafeteria, security, and housekeeping oversight
Leadership and team development
Audit readiness and regulatory approvals
Sustainability initiatives and digital solutions
Project planning and crisis management
Awards
Certified Internal ISO auditor – Certified by TUV Nord, FM Excellence award from FM Globalnet – 2024-12, Lean Six Sigma participation
Project Coordinator /Senior Business Development Executive at VEE Technologies Private Limited.Project Coordinator /Senior Business Development Executive at VEE Technologies Private Limited.