KANNAN VISVANATH
Chennai
Summary
Technical Program Manager and Data Engineering Lead with over 16 years of experience in AWS cloud, large-scale data warehouse systems, and big data pipelines. Successfully led engineering teams and managed complex enterprise programs, ensuring timely delivery and stakeholder alignment. Conducted high-impact workshops at Apple Cupertino in 2025, enhancing collaboration and project outcomes. Dedicated to improving customer satisfaction through effective communication and problem-solving skills.
Overview
19
19
years of professional experience
Work History
Data Engineering Lead & Technical Support Manager
Pando
Chennai
10.2019 - Current
- Led Pando’s AWS-based Data Warehouse using S3, Iceberg, Athena, and Redshift.
- Managed ingestion, data enrichment, validation, and SLA governance as Technical Program Manager for Apple.
- Conducted onsite project workshops at Apple Cupertino in 2025 for architectural planning and execution.
- Oversaw team of data engineers for ingestion, transformation, analytics, and production support.
- Designed quality processes for DWH including audit layers, lineage tracking, and performance tuning.
- Drove transition to Iceberg architecture utilizing EMR and MSK pipelines.
- Delivered multi-region ingestion and reconciliation pipelines for Unilever, improving data processing.
- Implemented monitoring enhancements that reduced recurring incidents significantly.
- Established a Frontline Support Engineering function from the ground up, recruiting and enabling engineers to handle customer-facing L1 support as well as advanced L2/L3 technical troubleshooting and code ownership.
- Drove the organizational transformation from tiered support to a unified Frontline model, ensuring seamless collaboration between customer support and engineering.
- Implemented processes that empowered support engineers to debug production issues, deploy fixes, and directly resolve customer-impacting incidents.
- Resulted in faster issue resolution, higher customer satisfaction, and improved engineering efficiency by minimizing escalations.
Manager, Projects
Cognizant Technology Solutions
01.2007 - 01.2019
- Managed application support & maintenance for 30+ applications for a major UK energy utility.
- Served onsite in the UK for 2+ years representing Cognizant for high-visibility delivery initiatives.
- Managed large L2/L3 operations with SLA adherence and process improvements.
- Partnered with cross-functional teams including dev, infra, UAT, and business teams.
- Implemented long-term fixes that significantly reduced recurring operational issues.
- Analyzed support metrics to identify trends and improve service delivery.
Education
Bachelor of Engineering -
Sri Venkateswara College of Engineering
Chennai06.2008
Skills
- Program & Delivery Management
- Data Engineering Leadership
- Stakeholder Leadership
- Data Quality
- Technical Support Engineering
- Production Stability/RCA
- Team Leadership
- AWS Cloud
- Data warehousing
- Big data processing
- EMR/MSK/Kafka/Step Functions
- Redshift/Athena/Iceberg
Open To Relocation
Bangalore
Role Preferences
- Technical Program Manager
- Data Engineering Manager
- Data Platform Delivery Lead
- Data Warehouse Manager
Timeline
Data Engineering Lead & Technical Support Manager
Pando
10.2019 - Current
Manager, Projects
Cognizant Technology Solutions
01.2007 - 01.2019
Bachelor of Engineering -
Sri Venkateswara College of Engineering