KANNAN M
Chennai
Summary
- Having 20+ years of experience in various roles, domains, and operations: AML & KYC Management, Environment & Release Manager, Service Delivery Manager, Project Manager, Scrum Master, Application & Production Support, and Queue Management.
- Dynamic Project Manager with extensive experience at Tata Consultancy Services, adept at driving compliance and operational excellence in AML & KYC initiatives. Proven track record in strategic planning and team leadership, enhancing productivity and achieving project milestones. Skilled in Agile methodologies and relationship building, ensuring uninterrupted delivery and quality outcomes.
- Dedicated and focused project management specialist with several years of experience excelling at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Flexible, detail-oriented and adaptive team player with expertise in equipment operation, staff training and development, customer service and process improvements.
- Client-focused delivery manager with several years of experience in the field deliveries. Committed to efficient and excellent work with successful team supervision. Adept at budgeting without sacrificing quality and scheduling.
- Results-driven Release Manager known for high productivity and efficient task completion. Specialize in process automation, risk management, and cross-functional team leadership. Excel in communication, problem-solving, and adaptability, ensuring seamless software delivery cycles.
- Highly competent Production Support Manager with background in managing diverse production operations. Strengths include promoting optimal productivity, implementing process improvements, and ensuring high-quality output. Experienced in team leadership and problem resolution for seamless production processes. Significant impact made through effective resource allocation and strategic planning in previous roles.
Overview
22
22
years of professional experience
Work History
AML & KYC, Project Manager - Nat west Group, UK & AXA Bank, Germany
Tata Consultancy Services Ltd
Chennai
01.2008 - 01.2025
- Due diligence on customers to assess potential risk. Reviewing\verifying customer identification and documentation. Monitoring\investigating suspicious transactions to prevent money laundering activities.
- Analyzing customer profiles and transaction data for anomalies. Ensuring compliance with AML and KYC regulations and policies. Collaborating with internal teams to report findings and escalate issues.
- Participating in audits\regulatory examinations. Updating changes in AML and KYC laws and regulations.
- Performed Quality Control reviews of KYC files for Quality Standard and timeframes set for within established procedures, global policy and regulatory requirements.
- Ensure KYC has been accurately completed with quality standards and time frames set within established Policy, Procedures, Standard and Operating manual.
- Development life cycle planning to define, manage and execute project for each release.
- Engage with all stakeholders and internal leads establishing release management activities.
- All SNOW activities like release record\phase\task creation as well as MCR, TCR, SCR updates.
- Creating and updating all project related documents along with necessary approvals, timely artefacts completion and essential project deliverables, adhering business process & polices.
- Deployment planning, SOE preparation, resource alignment, on call support arrangements, incident handling during implementation, run book plans and change records.
Service Delivery Manager - IHG Hotel, Inter Continental Group, US
Tata Consultancy Services Ltd
01.2008 - 01.2025
- Handled 75+ team members across countries - India, Atlanta & Mexico.
- Monitored production metrics and submitting in-depth analysis report to management.
- Managing resources to meet daily BAU. Building strong relationships with clients.
- Managing staff induction, training, client visit preparations, performance reviews, SLA achievement.
- Delegating tasks and responsibilities to appropriate personnel. Resolving conflicts within project team.
- Spotting new client business opportunities. Conducting key client facing meetings.
- Investigating\analyzing backlog reports towards resolution. Increased quality level thru various process.
Production Support - United Airlines, US
Tata Consultancy Services Ltd
01.2008 - 01.2025
- Migrated and managed 3 teams ("Queue Management, Risk Response, L1, L2 support teams").
- Achieved management milestones within time, cost & scope. Managed daily operations - 24/7.
- Server health checks screening to ensure smooth progress on all supportive apps.
- Created incident related performance analysis and reporting.
- Created business aligned support and Incident mgmt. process handled effectively uninterrupted service.
Environment & Release Manager - Legal&General, UK & Westpac Bank, Australia
Tata Consultancy Services Ltd
01.2008 - 01.2025
- Developed\implemented strategies for managing IT env. including prod, testing, and development.
- Managed environments from provisioning to decommissioning and ensuring to meet business needs.
- Optimize resource allocation and utilization to maximize efficiency and cost minimization.
- Ensure consistency and standardization across environments to facilitate operations, reduce complexity.
- Teams (dev, test) collaboration to understand their needs and ensure env. meet their requirements.
- Ensure compliance with relevant policies, standards, and regulations.
- Monitor env. performance and identify improvement areas. Troubleshooting environment issues.
- Release planning window and overall lifecycle. Communicate all key project plans, commitments, and changes including requirements.
- Responsible for the successful operation and continuous improvement of the service.
Project Manager - CITI Bank, Dublin
Tata Consultancy Services Ltd
01.2008 - 01.2025
- Developed project plan to track progress and manage the relationship with the client and stakeholders.
- Performed risk assessment. Resources & other vendors' coordination for flawless execution of projects.
- Ensure resource availability, budget management and allocation. Monitoring and controlling.
- Closing the sprints, Epics, User stories on time, communication and stakeholder management.
- Handled daily scrum calls, Sprint planning, refinement, contingency plans, defined quality standards.
- Timely project delivery within scope and budget. Resolving conflicts.
- Ensure all mandatory approvals in place and completing 35+ artefacts before deployment.
- Performance evaluation. Ensure all project outcomes meet the objectives & delivered expected benefits.
Queue Manager - Bank of Montreal, Canada
Tata Consultancy Services Ltd
01.2008 - 01.2025
- Monitored production metrics and in-depth analysis report to management.
- Developed production methods to aid flawless process movement to meet quality deadline.
- RCA analysis for permanent solution and reduced the volume drastically.
- Escalation support for help-desk analysts. Accomplished customer SLA. Implemented various controls on process to bring 100% quality. Clearing incidents within TAT and quicker resolution on all queries.
Team Leader - Commercial Banking Operations - CITIBANK, Dublin
Tata Consultancy Services Ltd
01.2008 - 01.2025
- Managed reconciliation gaps and provided best solutions to enhance operational efficiency.
- Productivity improvements, business growth, profits via achievements and cost reductions.
- Published White paper, Governance deck with clients, Team supervising, smooth production flow.
- Handed internal & external deliverables, process update\renewals, SLA monitoring.
- Created adequate resources & backups ensuring uninterrupted delivery. Payments verification\ Refunds.
- Served as SME in World link ACH\Nostro covering 55 World link Nostro acc &EMEA Nostro reconciliation.
Vodafone Group
01.2003 - 01.2008
- Managed customer service calls, requests, complaints and queries, oversaw daily operations of service.
- Handled Activation team, customer pre\postpaid forms activation and increased sales margin.
- Customer postpaid Bill auditing and quality rework with zero escalation.
- Auditing pre\postpaid forms to avoid customer disputes.
- Helped smooth operations, improved reporting efficiency, performed data analysis reports.
- Automated reports generation to various dept's on every month end, quarterly and annually.
Education
B.Sc. - Mathematics
Annamalai University
ChennaiGNIIT - Graduation
National Institute of Indian Technology
ChennaiSkills
- Certified Professional Scrum Master I
- Risk assessment
- Project management
- Compliance monitoring
- ServiceNow expertise
- Jira management
- Planview proficiency
- Plutora knowledge
- Power BI analytics
- Microsoft Office suite
- Six Sigma methodologies
- Lean principles
- Agile frameworks
- Business alignment strategies
- Leadership capabilities
- Relationship management
- Productivity optimization
- Continuous improvement processes
- Stakeholder engagement
- Client relationship management
- Incident management
- Change impact analysis
- Project scope analysis
- Budgeting and forecasting
Accomplishments
- Awards for best employer, automation, process enhancements, restructuring, revenue contribution, excellent customer survey results, and commitment toward achieving team and organizational goals
Personal Information
- Date of Birth: 15 Jan
- Gender: Male
- Nationality: Indian
Timeline
AML & KYC, Project Manager - Nat west Group, UK & AXA Bank, Germany
Tata Consultancy Services Ltd
01.2008 - 01.2025
Service Delivery Manager - IHG Hotel, Inter Continental Group, US
Tata Consultancy Services Ltd
01.2008 - 01.2025
Production Support - United Airlines, US
Tata Consultancy Services Ltd
01.2008 - 01.2025
Environment & Release Manager - Legal&General, UK & Westpac Bank, Australia
Tata Consultancy Services Ltd
01.2008 - 01.2025
Project Manager - CITI Bank, Dublin
Tata Consultancy Services Ltd
01.2008 - 01.2025
Queue Manager - Bank of Montreal, Canada
Tata Consultancy Services Ltd
01.2008 - 01.2025
Team Leader - Commercial Banking Operations - CITIBANK, Dublin
Tata Consultancy Services Ltd
01.2008 - 01.2025
Vodafone Group
01.2003 - 01.2008
B.Sc. - Mathematics
Annamalai University
GNIIT - Graduation
National Institute of Indian Technology
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