Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Languages
Timeline
Generic

Kannika Garg

Hyderabad

Summary

Multi-talented Executive adept at operating in diverse capacities to achieve business goals. Proficient in a wide range of areas, including financial administration, revenue generation, and strategic planning. Hardworking and proactive leader with a disciplined execution.

Overview

5
5
years of professional experience

Work History

Emergency Response Executive

Red Health
Hyderabad
09.2023 - Current
  • Managed calls representing partnered hospitals to ensure efficient patient transport and service delivery.
  • Resolved escalations to enhance user experience and maintain seamless operations in patient transport services.
  • Support team performance by fostering a results-driven culture, and helping meet operational targets through effective leadership and collaboration.

Manager of Client Services and Field Operations

Bajaj Finserv Limited
Hyderabad
03.2023 - 07.2023
  • Delivered exceptional insurance services to customers, ensuring a seamless and positive client experience.
  • Conducted timely follow-ups with customers to facilitate insurance renewals and secure payment collections.
  • Resolved customer escalations effectively while identifying cross-selling opportunities to enhance service offerings.

Assistant Team Leader

Hamstech Online Services Pvt.Ltd
Hyderabad
12.2019 - 03.2023
  • Led a team, ensuring smooth operations and effectively managing escalations.
  • Monitored student progress to ensure timely course completion and payment, executing strategic follow-ups.
  • Tracked agent performance to meet targets and deliver results aligned with leadership expectations.

Education

Bachelor of Commerce - Commerce

Optime Academy
Bangalore
06-2020

Intermediate - Science

SRPS PU College
Bangalore
06-2017

SSC -

Sri Chaitanya Techno School
Hyderabad
04-2015

Skills

  • Escalation resolution
  • Team leadership
  • Performance monitoring
  • Problem solving
  • Effective communication
  • Growth planning
  • Negotiation
  • Research and analysis

Accomplishments

  • Got featured in the organization's newsletter
  • Awarded as the best performer

Affiliations

  • Travel
  • Music
  • Art

Languages

Hindi
First Language
English
Advanced (C1)
C1
Kannada
Advanced (C1)
C1
Telugu
Intermediate (B1)
B1

Timeline

Emergency Response Executive

Red Health
09.2023 - Current

Manager of Client Services and Field Operations

Bajaj Finserv Limited
03.2023 - 07.2023

Assistant Team Leader

Hamstech Online Services Pvt.Ltd
12.2019 - 03.2023

Bachelor of Commerce - Commerce

Optime Academy

Intermediate - Science

SRPS PU College

SSC -

Sri Chaitanya Techno School

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Kannika Garg