Kanta Gogia
Gurgaon
Summary
Proven track record in enhancing service delivery and operational efficiency at Carrier Airconditioning & Refrigeration Limited, adept in SAP and Salesforce. Excelled in inventory and contract management, boosting team productivity by implementing strategic work planning. Demonstrated exceptional document management skills, ensuring seamless customer and vendor integration.
Overview
31
31
years of professional experience
Work History
Salesforce Coordinator (Service)
Carrier Airconditioning & Refrigeration Limited
Gurgaon
05.2010 - Current
- Ensuring service delivery within required TAT for North
- Service Operations Managing team of around 60 technicians (Branch & Dealer Technicians)
- Ensuring seamless coordination & on-boarding of customer(in SAP & Salesforce) as per standard SOPs.
- Inventory management of spare parts
- Responsible for onboarding of new vendors
- Maintaining service renewal and acquisition contracts in coordination with field service engineers and service management
- Maintain Preventive Maintenance Service schedules and ensure on time completion as per PPM plan
- Support Service Delivery Operations and Project Execution
- Managing customer escalations and ensuring smooth resolution
- Ensuring timely invoice submission and managing account receivables
- Processing Vendor Bills.
Office Coordinator
A-One Prints
Gurgaon
01.2006 - 04.2010
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Interacted with customers by phone, email, or in-person to provide information.
- Provided administrative support to staff members, assisting with daily tasks as needed to promote productivity across the organization.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Provided clerical support, addressing routine, and special requirements.
Customer Relations Executive
ITP Infotech (P) Limited
Gurgaon
01.2004 - 12.2005
- Collaborated with finance department on invoicing accuracy for applicable products, services, software, and logistics.
- Partnered with sales teams to provide critical insights into customer needs that led to increased upselling opportunities and further revenue generation.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
Senior Customer Service Executive
Godrej GE Appliances Limited
Faridabad
06.1994 - 09.2003
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in-person to provide information.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Maintained and updated office records, both digital and physical.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Ordered office supplies and kept office stocked with needed resources to operate smoothly.
- Strengthened office organization by implementing new filing systems and digital record-keeping practices.
Office Assistant
KHEMKA CONTAINERS LIMITED
FARIDABAD
01.1993 - 01.1994
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in-person to provide information.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
Education
Bachelor of Arts - Sociologh
K L Mehta Dayanand College For Women
Faridabad07.1993
Skills
- Work Planning and Prioritization
- Document Management
- Project Support
- Database Management
- Contract Management
- Inventory Management
- SAP
- Salesforce
- Chat GPT/ AI Tools
Timeline
Salesforce Coordinator (Service)
Carrier Airconditioning & Refrigeration Limited
05.2010 - Current
Office Coordinator
A-One Prints
01.2006 - 04.2010
Customer Relations Executive
ITP Infotech (P) Limited
01.2004 - 12.2005
Senior Customer Service Executive
Godrej GE Appliances Limited
06.1994 - 09.2003
Office Assistant
KHEMKA CONTAINERS LIMITED
01.1993 - 01.1994
Bachelor of Arts - Sociologh
K L Mehta Dayanand College For Women