Kantharaja HB

• Provided functional support for Inbound, Outbound, Physical Inventory, Internal Movements, and Production Order delivery processes, handling P2 (Medium) and P3 (Low) priority incident tickets and service requests
• Managed the complete change management lifecycle, including Normal, Urgent, and Change Requests; worked extensively with Customizing and Workbench Transport Requests across Development, Quality, and Production environments
• Conducted comprehensive functional, unit, and integration testing for new developments and enhancements; ensured successful defect resolution and smooth transport movement from Development → Quality → Production
• Performed end-to-end business process validation during system upgrades and refresh activities in non-production systems to ensure process stability before go-live
• Monitored and troubleshot SMQ2 queues, EWM IDOCs, and background jobs in both ERP and EWM systems, ensuring seamless system integration and minimal business disruption
• Prepared and reviewed Functional Design Documents (FDDs), Unit Test Plans, and integration test scenarios; actively participated in requirement gathering and solution review discussions with onsite stakeholders
• Supported master data management activities, including storage bin uploads and resolution of Stock Transport Order (STO) related issues
• Conducted root cause analysis by replicating production issues in Quality systems; documented resolutions in incident logs and provided structured solutions to end users
• Collaborated closely with technical teams by supplying business test data and validating development objects prior to release
• Engaged with onsite teams for requirement clarification, ensuring alignment between business expectations and system functionality

• Participated in business workshops to gather and analyze requirements, translating business needs into functional system solutions aligned with SAP EWM capabilities
• Documented detailed AS-IS and TO-BE process flows for inbound, outbound, and internal warehouse operations to support solution design and gap analysis
• Engaged directly with business stakeholders for requirement elicitation, process clarification, and validation of proposed solutions
• Performed basic SAP EWM system configuration, including ERP–EWM warehouse mapping, and integration setup
• Managed transfer and integration of master data and transactional data between ERP and EWM systems
• Designed and configured the EWM warehouse structure, including storage types, storage sections, and bin creation
• Configured storage type search sequences to optimize put-away and stock removal strategies in alignment with business requirements

• Configured Warehouse Process Types (WPTs) and implemented put-away and stock removal strategies using POSC (Deconsolidation, VAS processing) aligned with business requirements
• Hands-on experience in packing configuration, condition records, replenishment strategies, and Warehouse Monitor functionalities, supporting efficient warehouse operations
• Extensively utilized the Warehouse Monitor and RF framework for real-time issue resolution and operational troubleshooting in a live environment
• Monitored and resolved interface-related issues using SMQ1/SMQ2 queue monitoring, ensuring seamless ERP–EWM integration and system stability
• Managed incident handling through ServiceNow, performing root cause analysis for recurring or high-impact application issues, and driving timely resolution
• Supported SAP operational and process changes, including change management activities, and continuous business process optimization
• Prepared detailed documentation for new issues, including root cause analysis, troubleshooting steps, and resolution notes, prior to closure or escalation
• Delivered functional knowledge transfer and conducted EWM process training sessions for team members and business users
• Provided accurate effort estimations, and adhered to defined timelines for assigned tasks and deliverables

• Participated in business workshops to gather and analyze requirements, translating business needs into SAP EWM system design and process mapping.
• Configured core warehouse elements, including Storage Types, Storage Sections, Storage Type Search Sequences, and Warehouse Process Types (WPTs).
• Managed and supported end-to-end warehouse operations covering inbound, internal movements, and outbound processes.
• Led the setup of a new warehouse in SAP EWM, including system configuration, structural design, and preparation of Standard Operating Procedures (SOPs).
• Coordinated with business stakeholders to capture comprehensive warehouse requirements, and collaborated with the technical team for SAP EWM solution development and implementation.
• Oversaw plant warehouse operations to ensure smooth process execution, system stability, and operational efficiency.

Project: Master Data Maintenance (MDM):

• Managed customer master data creation and ensured high standards of data accuracy and quality governance
• Maintained customer master hierarchies in compliance with defined SOPs

Project: Demand Response:

• Collected and validated interval meter data for 21 utility providers on a monthly basis
• Managed LOA documentation and prepared monthly performance dashboards for stakeholders

Project: Sales Support:

• Developed and executed predefined SQL queries to generate client reports and business insights
• Configured user profiles, and created Salesforce reports and dashboards to support sales operations

Project: Product Control:

• Coordinated with Market Data teams to obtain daily gas and power pricing data
• Performed independent FX Treasury validation and End-of-Day (EOD) reporting
• Executed pipeline zone/location mappings and interconnection setups based on client requirements
• Conducted reconciliation of gas and power confirmations between document management systems and Apollo/Endur platforms

• Supervised income and COAC cash/stock reconciliations in TLM between custody/FM statements and WINS, ensuring timely resolution of breaks and reporting exceptions through detailed RCA analysis
• Supported NAV delivery (daily, weekly, monthly) with zero discrepancies, managing Equity, Fixed Income, FFX, and Fund transactions to ensure accurate financial book capture
• Prepared and presented MIS reports to senior management; collaborated with Accounting, CSA, and clients to resolve reconciliation breaks within defined timelines
• Drove process improvements and automation initiatives, identified performance gaps, and conducted training sessions to enhance operational efficiency and control framework

• Managed FXMM (Foreign Exchange & Money Market) account opening and maintenance for Investment Banking clients across UK, US, and APAC regions, ensuring accurate setup of trading accounts and Standard Settlement Instructions (SSI)
• Prepared MIS reports and performed daily transaction reconciliations, ensuring data accuracy and timely reporting to stakeholders
• Provided client support through calls and emails, resolving operational queries efficiently while collaborating with internal teams to ensure seamless service delivery