KANTHASAMY CHINNAPPAN
Tiruchirappalli
Summary
As an experienced Order to Cash subject matter expert with over 8.4 years of experience, I am a motivated individual possessing excellent leadership and planning abilities. I actively seek growth and opportunities, excel in monitoring performance, delegating work, and motivating team members. My track record includes successfully developing and managing strong teams through proactive training and issue management. I am collaborative, resourceful, and dedicated to identifying customer/client needs and delivering creative solutions
Overview
8
8
years of professional experience
Work History
Subject Matter Expert
Infosys BPM Limited
Chennai
02.2023 - Current
- Currently working in O2C Cash application team, managing customer incoming payments in SAP
- Managed a small team of 8 employees responsible for Cash Application for a global leading sports brand client
- Perform daily activities such as bank account reconciliation, cash application for customer and general ledger accounts
- Create and analyze various reports with regards to the cash application related topics including regular reporting
- Maintain files and documentation thoroughly and accurately, in accordance with company policy and accepted accounting practices
- Identify the improvement opportunities and support their implementation
- Support ongoing projects for the implementation of technology solutions
- Establish and maintain strong financial controls over the work performed
- Performing daily offsets, write-offs, refunds, reversals in SAP
- Perform period end closing activities such as accruals, provisions and balance sheet reclassifications
- Updated SOPs and sent client for review and approval on a quarterly basis to maintain them
- Reconciled incoming bank statements and provided timely MEC confirmation for book close to the RTR Team
- Unapplied and unidentified cash are followed up with Collectors, in-country Finance Team and Bank for closure before month end
- Ensure prompt communication for bank open items with relevant points of contacts in client side as well as other teams
Senior Financial Analyst
State Street HCL Services (India) Private Limited
05.2021 - 02.2023
- Worked in the O2C Investment Banking Billing team, managing customer Billing payments in BADGER Application
- Exceptionally knowledgeable in invoice processing procedures and programs
- Involved in the development of Standard Operating Procedures (SOPs), instruction sheets, and checklists for the team, characterized by high morale and strong commitment towards clients
- Conducted fund reconciliation activities and updated global market values for custodian services
- Performed NAV (Net Asset Value) calculations using MCH (Master Control Hub), trades, and wire validation
- Prepared reports and validated tolerance levels and analyzed variances, if any
- Successfully reduced aged receivables of 8%
- Responsible for sending invoices to appropriate recipients along with all necessary backups and reports
- Handled queries and provided the best possible solutions
- Developed control checks before delivering to clients, ensuring high-quality deliverables through internal reviews to prevent errors that could cause financial or reputational loss
- Supported the automation team in understanding concepts and procedures
- Evaluates the effectiveness and adequacy of process controls established by procedures, work instructions, training, and process specifications
Senior Associate
Capgemini Technology Services India Limited
06.2016 - 04.2021
- Worked in the O2C Cash Application team, managing customer Incoming payments in Oracle Tool
- Manage Order to Cash (O2C) process from order receipt to cash application, ensuring timely and accurate processing of customer orders, invoices, and payments
- Oversee Invoicing & Collections processes, including creating invoices, managing discounting and payment terms, and resolving billing discrepancies
- Collaborate with cross-functional teams such as Sales, Purchasing, Logistics, Finance, IT to ensure seamless execution of O2C operations
- Proficiently address customer inquiries related to payments and ensure prompt and accurate responses to enhance customer satisfaction
- Regularly reconcile received payments with daily bank statements and identify discrepancies and take corrective actions as needed
- Skilled in handling various payment modes (e.g., credit cards, checks, electronic transfers and ensure smooth processing and accurate allocation of funds
- Investigate cases where payments are incorrectly allocated and rectify errors to maintain accurate financial records
- Committed to providing outstanding service to clients and their customers and address queries promptly and professionally
- Provide valuable feedback to managers on quality trend and suggest innovative ideas to streamline time-consuming activities
- Updated SOPs and sent client for review and approval on a quarterly basis to maintain them
- Reconciled
- Actively participated in audits and inspections and assisted in training sessions at related businesses when needed
- Develop and maintain strong relationships with customers through effective communication and issue resolution
- Identify areas for improvement in OTC processes and implement changes to increase efficiency
Education
MASTER OF COMMERCE -
BHARATHIDASAN UNIVERSITY
Trichy, India04-2016
BACHELOR OF COMMERCE -
BHARATHIDASAN UNIVERSITY
Trichy, India04-2014
Skills
- Order To Cash Cycle
- Cash Application
- Collection
- Dispute Management
- Customer Billing
- Transition Management
- Process Reporting
- Continuous improvement
- Process improvement
- Problem-solving
- Time management
- Delivery Management
- Effective communication
- SOP Maintenance
- Audit Controls and Compliance
- Training and mentoring
- Problem-solving abilities
- Teamwork and collaboration
Languages
- Tamil
- English
Accomplishments
- March 2023: I received the Rising Star Award from the client because I completed process training in a short span of time and received an appreciation email from the director.
- October 2023: I received the Out of the Box Award from the client because I promised and reduced un-applied cash by a certain percentage.
- April 2024: I received the Extra Miler Award because I completed my work within the working hours and additionally supported other regions to meet the target.
Timeline
Subject Matter Expert
Infosys BPM Limited
02.2023 - Current
Senior Financial Analyst
State Street HCL Services (India) Private Limited
05.2021 - 02.2023
Senior Associate
Capgemini Technology Services India Limited
06.2016 - 04.2021
MASTER OF COMMERCE -
BHARATHIDASAN UNIVERSITY
BACHELOR OF COMMERCE -
BHARATHIDASAN UNIVERSITY
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