RAMESH KANTIPUDI
HYDERABAD
Summary
Desktop Engineering and EUC Leader with 15+ years of experience designing, modernizing, and managing enterprise virtual desktop and digital workplace environments. Deep expertise in Azure Virtual Desktop (AVD), Citrix DaaS and Virtual Apps and Desktops, Windows 365, Microsoft Intune, Nerdio Manager, and FSLogix, with additional experience across VMware ESXi, Citrix XenServer, NetScaler, Active Directory, and Group Policy. Skilled in PowerShell automation and Power BI-driven insights to improve platform performance, reliability, security, and operational efficiency. Proven ability to lead cross-functional initiatives, establish engineering standards, optimize costs, and partner with Security, Infrastructure, and Operations teams to deliver scalable workplace services aligned with business goals. Seeking a senior EUC or virtualization architecture role to apply this experience to enterprise transformation.
Overview
3
3
Languages
1
1
Certification
18
18
years of professional experience
Work History
Infra Architect
Cognizant
Hyderabad
08.2022 - 10.2026
- Achieved approximately $5,000 per month in Azure cost savings through optimized autoscaling strategies and resource utilization improvements across Azure Virtual Desktop (AVD) environments.
- Led migration of user profiles from DFS shares to Azure File Shares using FSLogix profile containers, improving login performance, profile stability, and overall end-user experience.
- Implemented enterprise observability capabilities that reduced mean time to detect (MTTD), improved platform visibility, and enhanced end-user experience through proactive monitoring.
- Led engineering lifecycle management for enterprise Azure Virtual Desktop (AVD) and Windows 365 Cloud PC platforms, overseeing host pool architecture, image lifecycle, session host optimization, and platform reliability across production environments.
- Reduced incident volume by 50% through proactive monitoring, root cause analysis (RCA), and continuous service improvement initiatives.
- Enabled Azure Monitor, Log Analytics, AVD Insights, and telemetry-based monitoring solutions for proactive experience management, endpoint visibility, and session reliability improvements.
- Designed and implemented Workplace Engineering and Digital Employee Experience (DEX) strategies across Azure Virtual Desktop (AVD) and Windows 365 Cloud PC environments.
- Led the design and implementation of Windows 365 Cloud PC proof-of-concept initiatives, defining provisioning standards, image strategy, hybrid identity integration, and Microsoft Intune endpoint governance to support enterprise workplace modernization.
- Governed Microsoft Intune endpoint management, defining compliance policies, device governance standards, endpoint security controls, and configuration baselines aligned with enterprise requirements.
- Assisted in hybrid identity integration using Azure AD Connect and Entra ID synchronization.
- Managed Azure networking components including VPN Gateway, NSGs, VNet Peering, and firewall policies.
- Managed Windows 10/11 endpoint environments including patch management, image lifecycle management, endpoint optimization, and performance tuning across enterprise environments.
- Supported Microsoft Intune policy administration, endpoint compliance enforcement, device governance, and endpoint security initiatives aligned with enterprise standards.
- Led architecture, standardization, and lifecycle management of enterprise Azure Virtual Desktop (AVD) environments supporting 5,000+ users across multiple regions.
- Managed and optimized 500+ production session hosts, improving performance, login times, session reliability, and scalability through proactive monitoring and tuning.
- Designed AVD deployments and Proofs of Concept; authored High-Level Designs (HLDs), Low-Level Designs (LLDs), and operational documentation.
- Delivered $30,000+ in annual Azure cost savings through VM rightsizing, autoscaling improvements, RemoteApp optimization, usage analysis, and cleanup of stale resources.
- Automated AVD and Citrix administration, health checks, inventory reporting, and tag-based resource management using PowerShell, Nerdio, and GitHub.
- Established image lifecycle standards using Azure Image Builder; managed Windows 10/11 image updates, patching, and endpoint optimization.
- Improved profile stability and login performance using FSLogix, Azure Files, and MSIX App Attach, alongside application delivery and lifecycle improvements.
- Optimized hybrid connectivity and identity across Active Directory, Entra ID, Conditional Access, ExpressRoute, VPN, VNet peering, NSGs, and routing.
- Integrated AVD telemetry with Azure Monitor, Log Analytics, and AVD Insights; used Nextthink, SysTrack, ThousandEyes, and Citrix Director to identify and resolve user experience issues.
- Reduced incident volume by 50% through proactive monitoring, root cause analysis, service improvements, and ITIL-aligned operational practices.
- Managed Azure subscriptions, resource groups, regions, licensing, RBAC, access policies, and privileged access controls across production environments.
- Applied Azure Cloud Adoption Framework and Microsoft Well-Architected Framework principles; developed infrastructure automation using Terraform, ARM templates, and Bicep.
- Supported major incident response, change and problem management, SLA reporting, and cross-functional delivery with infrastructure, networking, security, endpoint, and application teams.
Lead Administrator
Wipro Technologies
Hyderabad
08.2018 - 08.2022
- Led engineering support and platform optimization for enterprise Citrix XenApp and XenDesktop environments, driving availability, scalability, and operational excellence across global deployments.
- Managed end-to-end Citrix infrastructure including Delivery Controllers, StoreFront, Citrix Gateway (NetScaler), VDAs, Machine Catalogs, and Delivery Groups.
- Provided Level 3 support for P1/P2 incidents involving Citrix virtualization, Windows OS, endpoint performance, and user connectivity issues across enterprise environments.
- Performed root cause analysis (RCA), incident triage, troubleshooting, and implementation of permanent fixes to improve operational stability and service reliability.
- Designed and maintained provisioning strategies using Machine Creation Services (MCS) and Provisioning Services (PVS), including master image management, snapshot lifecycle, and VM migration activities.
- Troubleshot critical issues related to VDA registration, ICA connectivity, login latency, profile corruption, session instability, application launch failures, and load balancing issues.
- Implemented FSLogix profile containers to improve login performance, profile management, and overall end-user experience across VDI environments.
- Administered Windows Server environments including Windows Server 2008 R2, 2012 R2, 2016, and 2019 with responsibilities covering patch management, GPO administration, security hardening, and system maintenance.
- Managed Windows-based virtual desktop environments including image management, endpoint optimization, patch validation, and performance tuning activities.
- Supported Active Directory administration including user and group management, access provisioning, OU management, group policy administration, and cross-domain trust configurations.
- Collaborated with SCCM and application teams for software packaging, application deployment, image updates, patch rollout coordination, and publishing activities.
- Performed proactive health monitoring using Citrix Studio, Citrix Director, CDF tracing, VDI Health Assistant, Windows Event Viewer, and monitoring tools to identify and resolve infrastructure issues.
- Managed virtualization platforms including Hyper-V, SCVMM, and Nutanix Prism to support scalable and highly available virtual desktop environments.
- Executed infrastructure upgrades, firmware updates, capacity planning, and optimization activities to ensure platform performance, scalability, and operational continuity.
- Participated in Incident, Problem, Change, and Patch Management activities aligned with ITIL processes and enterprise operational governance standards.
- Maintained operational documentation, SOPs, troubleshooting guides, and knowledge base articles to support service delivery and operational consistency.
- Collaborated with infrastructure, networking, security, and application teams to improve endpoint reliability, workplace services, and overall user experience.
- Supported endpoint and virtualization environments through proactive monitoring, performance analysis, service improvement initiatives, and operational support activities.
- Gained exposure to VMware Horizon environments including virtual desktop operations, session management, and end-user computing concepts.
- Successfully managed and maintained a large-scale Citrix environment.
- Comprising over 45,000 VDIs and 1,500 servers across the APAC, EMEA, and AMER regions.
- Administered and upgraded Citrix XenDesktop/XenApp from 7.6 to 7.15
- LTSR, and led migration to XenDesktop & XenApp 7.19 DaaS infrastructure.
- Automated housekeeping tasks using PowerShell scripts to enhance VDI performance and reduce manual effort.
- Installed and configured the Citrix Licensing Server, performed license upgrades, and ensured compliance across XenApp farms.
- Implemented EdgeSight for health monitoring and reporting, and optimized farm performance through hardware, network, and software tuning.
- Enhanced user experience via HDX technologies, display settings, and profile management.
- Led the resolution of Major Incidents (MI) and P1 tickets, ensuring timely and effective solutions.
- Managed GPOs, Citrix Policies, V-disk updates, and deployed patches, hotfixes and service packs across production servers.
- Conducted weekly stakeholder calls to report issue status, and progress updates.
Led Administrator
ValueLabs Solutions
Hyderabad
02.2016 - 08.2018
- Led the design, implementation, and administration of Citrix XenApp and XenDesktop 7.6, StoreFront 2.5, and Provisioning Services 7.6 environments.
- Managed and maintained XenServer 6.5, NetScaler VPX 200 (version 11.0), and HP Moonshot 1500 infrastructure.
- Administered Citrix user profiles, Group Policy Objects, Citrix policies, and virtual disk (vDisk) updates to support a consistent user experience.
- Coordinated the deployment of patches, hotfixes, and service packs across production servers, following change-management and maintenance procedures.
- Led root cause analysis for high-severity Citrix incidents and implemented permanent fixes or mitigations to reduce recurrence.
- Participated in daily and weekly operational meetings and presented Citrix change requests at CAB calls to secure approval.
- Organized weekly project status meetings, tracked actions and risks, and communicated progress to project stakeholders.
- Provided technical leadership for Citrix platform changes, upgrades, maintenance, and production deployments.
- Monitored Citrix environment health and investigated application launch, session, connectivity, and performance issues.
- Troubleshot end-to-end access issues across StoreFront, NetScaler, Delivery Controllers, VDAs, and user endpoints.
- Supported Citrix farm configuration and maintenance, including server availability, load balancing, and session reliability.
- Managed Machine Creation Services (MCS) and Provisioning Services (PVS) image and vDisk lifecycle activities.
- Planned and coordinated Citrix infrastructure changes to minimize user impact and maintain service availability.
- Worked with application, server, network, and security teams to resolve cross-platform issues affecting Citrix services.
- Documented operational procedures, change plans, incident findings, and knowledge articles for support teams.
- Mentored administrators and support engineers on Citrix troubleshooting, change controls, and operational best practices.
Senior Analyst
Netenrich Technologies
02.2011 - 02.2016
- Successful maintenance of 2,500+ servers for global clients (SMB and SME).
- Maintaining and managing XenApp and XenDesktop 7.X, and XenApp 6.5.
- Monitoring Citrix application servers using Citrix Resource Manager.
- Managing server load and CPU utilization, checking sessions, shadowing users, troubleshooting single sign-on issues, and troubleshooting access to published applications.
- Publishing and testing application access through Citrix.
- Creation of multiple delivery groups for corresponding departments within organizations.
- Whitelisting the patches, deploying the patches to all the client production servers, and updating the VDisks.
- Responsible for escalated and service requests.
- Deploying the patches, rollups, and service packs to all the client production servers.
Customer Support Engineer
S R Infocom
Hyderabad
12.2008 - 02.2011
- Desktop Support Engineer.
- Windows Desktop OS installation and troubleshooting the issue.
- Server OS installation and configuration.
- User issues and troubleshooting.
- Application installation and configuration.
- Windows servers and desktop patching.
- Outlook configuration and troubleshooting.
- User profile issues and troubleshooting.
Education
Master of Science -
Gayatri Vidya Parishad
Visakhapatnam07-2007
Bachelor of Science - Mathematical Sciences
Aditya Degree College
Kakinada07-2005
Skills
- Citrix DaaS
- Citrix XenDesktop
- Citrix Xen App
- MCS, PVS
- StoreFront
- NetScalar
- Hyper-V, Nutanix
- Azure Virtual Desktop
- Azure VM
- Remote apps
- Nerdio
- Windows 365 cloud pc
- PowerShell
- Automation
- Power BI
- Dashboard
- AWS (IAM, EC2, S3, VPC, Cloud Watch, CLB)
- DevOps
- GIT
- Docker
- Jenkins
- CI/CD Pipelines
- Kubernetes
- Terraform
- Application Engineering
- GitHub
- Root Cause Analysis (RCA)
- Technical Documentation
- Feature Validation
- Cross-functional Collaboration
- Stakeholder Management
- Service Improvement & Knowledge Management
- Application Lifecycle Management
Powershell
CORE EXPERTISE
- Azure Virtual Desktop (AVD) Architecture & Design.
- Nerdio Manager for Enterprise.
- Utilized monitoring tools such as Lakeside Systrack and ThousandEyes to improve Digital Employee Experience (DEX).
- Azure Monitor, Log Analytics, AVD Insights.
- FSLogix Profile Containers.
- MSIX App Attach & AppMasking.
- Azure Networking (VNet, ExpressRoute, VPN, NSG).
- Proactively identified performance bottlenecks and improved end-user experience through analytics and monitoring.
- PowerShell, Automation.
- Power BI, AVD Dashboard
- Autoscaling & Cost Optimization
- Golden Image Management (Azure Image Builder)
- Hybrid AD/Entra ID Integration
- Terraform (Infrastructure as Code)
- Citrix XenApp/ XenDesktop Architecture.
- Capacity Planning & Performance Engineering
- Incident & Major Problem Management(P1/P2)
ENGINEERINGLEADERSHIP
- Desktop Engineering Strategy
- Endpoint Engineering
- Workplace Modernization
- Digital Employee Experience (DEX)
- Platform Engineering
- Technology Roadmaps
- Engineering Governance
- Cross-functional Leadership
- Executive Stakeholder Management
- Platform Standardization
- Operational Excellence
- Risk & Compliance
- Enterprise Architecture
- Service Transformation
- Vendor Collaboration
Certification
- Microsoft Certified: Azure Fundamentals (AZ-900)
- Microsoft Certified: Azure Administrator Associate (AZ-104)
- Microsoft Certified: Azure Virtual Desktop Specialty (AZ-140)
- Microsoft Certified: Designing Microsoft Azure Infrastructure Solutions (AZ-305)
Accomplishments
- Received a High Flyer Award for optimizing Azure cost savings through effective autoscale configuration.
- Project Champion Award, Cognizant
technology solutions
LANGUAGES
English
Telugu
Hindi
Timeline
Infra Architect
Cognizant
08.2022 - 10.2026
Lead Administrator
Wipro Technologies
08.2018 - 08.2022
Led Administrator
ValueLabs Solutions
02.2016 - 08.2018
Senior Analyst
Netenrich Technologies
02.2011 - 02.2016
Customer Support Engineer
S R Infocom
12.2008 - 02.2011
Master of Science -
Gayatri Vidya Parishad
Bachelor of Science - Mathematical Sciences
Aditya Degree College