Summary
Overview
Work History
Education
Skills
Certification
Languages
Enrichingexperiences
Timeline
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Kanupriya Maini

Nottingham

Summary

Multilingual professional with an MSc in Occupational Psychology and a diverse background in Business Process Management, Human Resources, and Clinical Psychology. Currently leveraging my expertise at EON, where I excel in stakeholder management and deliver impactful solutions. I am seeking people-focused roles to apply my skills in enhancing organizational well-being and employee engagement. Proven ability to thrive in dynamic environments and drive results through strategic and effective solutions.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Energy Specialist

EON Next
07.2023 - Current
  • Transitioned from a novice in the energy industry to efficiently handling over 30 customer interactions daily, consistently acknowledged for my proficiency.
  • Resolved up to 6 same-day complaints, a team record, alleviating workload for colleagues and showcasing adept problem-solving skills. Achieved the highest number of same-day complaint resolutions within the first 3 months of joining the team.
  • § Established myself as the Subject Matter Expert (SME) for complex billing support within the team, effectively managing extreme billing issues and aiding teammates with routine queries.
  • Maintain a consistent Customer Happiness Index above 90%, surpassing business expectations and highlighting dedication to exceeding business targets.
  • Earned recognition for efficient complaint handling, with the highest feedback survey scores across teams, achieving a score of +44 compared to the business target of -20. Received recognition from TL/Nottingham Ops Manager, for exceptional teamwork and communication skills.
  • Awarded by from Nottingham Ops Manager for delivering constructive feedback that enhanced business processes Nottingham Ops Manager
  • Consistently praised by TL/ Teams Ops Manager/ Nottingham Ops Manager for outstanding performance metrics.

Intern

Bright Network Internship
06.2023 - 06.2023
  • Engaged in a virtual internship offering valuable insights into business operations, marketing strategies, and global networking opportunities
  • Collaborated with recruiters and professionals from leading organizations, gaining first-hand experience in industry practices and fostering international connections.

HR Intern

Edustori LLP
10.2020 - 03.2021
  • Developed and executed a streamlined recruitment process, successfully onboarding 10 on-roll and 15 vendor employees.
  • Achieved efficient staffing by ensuring alignment of employee qualifications with job requirements, resulting in all positions filled within 25 days.
  • Implemented cost-saving measures, reducing recruitment expenses by 25% through utilization of free platforms, negotiation of charges, and strategic advertising on digital platforms.

Intern

Amar Jyoti Charitable Trust
06.2016 - 07.2016
  • Streamlined operations and enhanced efficiencies by organizing patient records, scheduling appointments, and facilitating communication between teams, resulting in improved turnaround times and individualized treatment options.
  • Supported therapy sessions at Occupational Therapy and Early Intervention units, actively participating in clinical treatment planning with multi-disciplinary teams.

Education

MSc Occupational Psychology -

University of Nottingham

PG Diploma in Management - undefined

ICFAI University

B.A. (Hons) Psychology - undefined

University of Delhi

Class 12th - undefined

Ryan International School

Skills

  • Microsoft Office
  • Energy Management Software - Kraken
  • Problem-solving
  • Team Work
  • Multilingual

Certification

B1 Level Certified and Studied till C1 level in German at Goethe-Institut, Max Mueller Bhavan, New Delhi, India. Among the top scorers in the institute till B2 level.

Languages

Hindi
English
German
Punjabi

Enrichingexperiences

  • Presented a research paper on ‘Menstrual Health and Hygiene' at the National Conference on Psychological Applications and Interventions: Reaching out and Making a Difference, held by University of Delhi.
  • Poster presentation on ‘The Four Seasons of Womanhood: Exploring Menarche Across Generations' at the National Symposium and Awareness Program on Lifestyle and Reproductive Health Challenges organized by the University of Delhi.
  • Participated in the Suicide Prevention and Intervention Training organized by Karma Centre for Counselling and Well-being in.
  • Participated in a workshop on Marriage and Family Therapy by Karma Centre for Counselling and Well-being in.
  • Active member of college's Fine Arts Society during undergrad.
  • Managed various activities for cultural exchange programme organised by college's psychology department.
  • Taught exchange programme students the Indian art of Madhubani painting.
  • Volunteered for activities organised by NSS (National Service Scheme).
  • Volunteered for Help Age India campaign raising funds for the care of elderly.

Timeline

Energy Specialist

EON Next
07.2023 - Current

Intern

Bright Network Internship
06.2023 - 06.2023

HR Intern

Edustori LLP
10.2020 - 03.2021

Intern

Amar Jyoti Charitable Trust
06.2016 - 07.2016

MSc Occupational Psychology -

University of Nottingham

PG Diploma in Management - undefined

ICFAI University

B.A. (Hons) Psychology - undefined

University of Delhi

Class 12th - undefined

Ryan International School
Kanupriya Maini