Kanwal Pal Singh

• Partner with individuals to enhance leadership skills, achieve emotional wellness goals, and support sustainability targets.
  • Conducted 330+ hours of coaching practice to facilitate personal growth and development.

Facilitating programs across portfolios: Leadership and Management Development. Diversity, Equity, and Inclusion; Sales Enablement; New Employee Orientation; Agile; Professional Development; Mindfulness; Coaching.

Projects

Vinyasa - Performance Management Techniques for Managers.

• Collaborated with various stakeholders including country delivery executive, Directors, Learning consultants, Design team, and peer facilitators to analyze needs and design instructional material for a group of 1555 managers

Prospecting (Sales Enablement program)

• Partnered with APAC sales leader and design team to analyze, develop, and implement a comprehensive program focused on enhancing pipeline generation across the APAC region.

Resilience

• Assisted with the design, development, and implementation of instructional materials.

Manager Summits and Cultural Influencer workshops.

As a part of the Culture Ambassador Network at Kyndryl and the Global Facilitator team, I co-facilitated the Kyndryl Culture Workshops and Manager Summits for the Leadership teams, Executives, and cultural influencers across countries.

Mind the mind.

• Curated a session on Non Violent Communication (NVC) and delivered to Kundryl Polland

• Created and delivered 90 face-to-face sessions to over 2,500 participants in places of worship, residential societies, markets, schools, and municipalities.
• Created an all-encompassing Ecoframework to foster cultural change and enable corporate strategies aligned with the SDGs, using Design thinking and Systemic thinking tools
• Organized informative training sessions to enhance the capabilities of volunteer teams.

• Led virtual sessions on Growth Mindset, Storytelling, Design Thinking, Conflict Management, Ideation, Presentation skills, and Stakeholder Management for junior and experienced consulting professionals.
• Facilitated group discussions on assigned topics and provided guidance as needed.
• Received consistent scores of 87% on Net Satisfaction Indicator (NSI) and 75% on Net Promoter Score (NPS), ensuring high levels of customer satisfaction.

• Developed user-centered enterprise-level solutions in Agile and Hybrid Agile methodologies for RFPs across diverse industries, focusing on the design and development of customer-facing applications including mobile apps, portals, CRMs, marketing platforms, smarter commerce systems, order management systems, cognitive analytics tools, and IoT technologies.
• Engaged in cross-functional collaboration with SMEs and architects to create comprehensive solution architecture and staffing approach.
• Facilitated discussions between global delivery team, owners, and executive sponsors to achieve alignment on the optimal solution and gain consent for successful project implementation.
• Conducted training sessions for the Solution Managers community to enhance their skills in creating reusable architecture assets.
• Facilitated improved communication and understanding of process and compliance governance within the team.

• Crafted service delivery platform architecture and provided technical direction for a telecom operator across 17 countries in a complex, multi-tenant client environment.
• Facilitated technical solution workshops in Kenya for Marketing, IT and Risk Departments.
• Led project kickoff calls and oversaw sign-offs for business requirements and SOWs.
• Conducted vendor assessments for non-IBM solutions
• Worked closely with cross-functional teams including Operations, IT, and Business heads as well as client country leaders to ensure successful service rollouts.

• Architected, scaled, and migrated in-house and vendor solutions for Indian Telecom Operator's Service Delivery Platform (SDP), collaborating effectively with stakeholders.
• Executed Performance Architecture strategies to enhance application, server, and load balancing node performance during seamless Service migration onto transformed SDP platform.
• Created and recommended a plan to implement Load distributed sites throughout PAN India, encompassing the full functionality of the telecom operator's Service Delivery Platform.

• Conducted business analysis and collaborated with stakeholders to gather and define requirements for Energy Trading applications.
• Technically led teams at offshore and onshore for design and development.
• Collaborated with client-side IT manager and business manager to synchronize releases and develop a comprehensive plan.
• Successfully coordinated and guided infrastructure team in executing server park changes and O/S upgrades aligned with business schedules.

• Led the enhancement of technical capabilities and performance outcomes for the development and testing team.
• Demonstrated effective client engagement through active listening and understanding of complex patented algorithms, leading to seamless integration into applications.
• Designed and developed features and protocols (PCAP, RANAP, and MAP) for Telecom Wireless infrastructure and location nodes.
• Designed and developed applications utilizing C/C++/Java, Oracle PL/SQL OCI, and SOA methodology with Rational Rose Real Time/Rational Rose tools

• Contributed to the design and development of feature enhancements in the Ericsson Multi-Meditation node, meeting telecommunications industry standards.
• Designed and developed software applications using C, C++, and Java programming languages.