Kapil Bengale
Account and Finance
Pune,Maharashtra
Summary
Accomplished Accounts Receivable Analyst and Customer Support Specialist with a proven track record at Exela Technologies, enhancing billing processes and resolving invoice disputes. Skilled in Microsoft Excel and SAP, adept at fostering client relationships and improving financial accuracy. Demonstrates exceptional problem-solving abilities and a commitment to professionalism, contributing to significant process improvements. Methodical Accounts Receivable Analyst implements and builds structured and scalable receivables process. Oversees credit invoicing and collections and recommends improvements to increase value. Commended team player with positive attitude and strong organization skills to meet strict deadlines.
Overview
9
9
years of professional experience
1
1
year of post-secondary education
Work History
Accounts Receivable Analyst
Exela Technologies
Pune
08.2018 - Current
- Identified, recommended and executed opportunities to enhance accounts receivable and billing processes to meet finance requirements.
- Mitigated disputes over invoices by liaising between internal departments and clients, ensuring clear communication and swift resolution of issues.
- Posted cash receipts to customer accounts to maintain current and accurate account balances.
- Performed thorough account reconciliations to locate discrepancies and ensure accuracy in company records, avoiding costly errors down the line.
- Analyzed aging reports to identify trends and patterns causing missed collections.
Customer Support Specialist
Concentrix
Pune
04.2016 - 06.2018
- Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Utilized CRM systems effectively to track customer interactions, document detailed case notes, and access relevant account information quickly when needed.
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
Education
High School Diploma -
S. V. Union High School
Pune, India 06.2024 - Current
Skills
General ledger
Accounts receivable software
Invoice processing
SAP
Debt collection
Teamwork and collaboration
Customer service
Timeline
High School Diploma -
S. V. Union High School
06.2024 - Current
Accounts Receivable Analyst
Exela Technologies
08.2018 - Current
Customer Support Specialist
Concentrix
04.2016 - 06.2018
Similar Profiles
SUNDARAPANDIYAN MSUNDARAPANDIYAN M
Claims Processing Associate at Exela TechnologiesClaims Processing Associate at Exela Technologies
Laquentin SandersLaquentin Sanders
Client Experience Team Lead at Exela TechnologiesClient Experience Team Lead at Exela Technologies
Pauline AmayunPauline Amayun
Mailroom Supervisor at Exela TechnologiesMailroom Supervisor at Exela Technologies