KAPIL BHATIA

• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Negotiated price and service with customers and online aggregators to decrease expenses and increase profit.
• Developed company initiatives for ongoing store maintenance and increasing efficiency in operations procedures.
• Reconciled daily sales transactions to balance and log day-to-day revenue.
• Bulk advance orders from corporate customers during festival season and make sure that material is supplied on time
• Successful handling of the festive rush
• Customer Relationship Management, ensuring that Customer satisfaction is met with highest importance.

Looked after all commercial activities which included vendor management ,purchases & sales, of Electrical accessories from Wholesale markets for sale in inner Maharashtra electrical markets.

i was responsible for all commercial activities which included sales of Copper enameled wires for industrial use for local mumbai market & procurement of the same from head branch.