Kapil Chander
Hospitality Industry
New Delhi
Summary
Job Objective “ Experienced [Front Office Executive] with over 12+ years of experience in hospitality industry. Excellent reputation for resolving problems and improving Guest satisfaction.
Overview
12
12
years of professional experience
Work History
Concierge Executive
Taj Palace
New Delhi
12.2015 - Current
- Welcoming guest to the hotel in a polite, friendly and helpful manner
- Analyzing Guest feedback and providing strategic direction to continuously improve overall rating
- Ensuring and providing flawless, upscale, professional and high class guest service experiences
- Arranging airport pickups of guest and send the fleets accordingly
- Answering telephone inquiries promptly and professionally and transferring calls on
- Being a point of contact for guests should they have any queries
- Arranging for brief tours of hotels rooms and facilities
- Dealing with and resolving customer complaints
- Managing group bookings for the restaurants
- Making tour itineraries for the guests
- Keeping up to date on all hotel products, services, pricing and promotional offer.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
Front Desk Supervisor
Star Hotel, The Leela Ambience Hotel Gurgaon
08.2009 - 06.2015
- Greeted Guest upon arrival, offered assistance and answered questions to build rapport and retention.
- Coordinated with room service, housekeeping, maintenance and security to meet all guest needs.
- Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Education
Computers
Sterlite Foundation
05.2022 - 01.2012
Diploma - AIR TRAVEL Management
CRS, IITC
XII -
C.B.S.E, Tagore School, Sikkim University
Skills
12 Years’ experience in the hospitality industry
Highly refined verbal communication skills
Basic knowledge of local attractions and destinations
Ability in multitasking and time-management
Timeline
Computers
Sterlite Foundation
05.2022 - 01.2012
Concierge Executive
Taj Palace
12.2015 - Current
Front Desk Supervisor
Star Hotel, The Leela Ambience Hotel Gurgaon
08.2009 - 06.2015
Diploma - AIR TRAVEL Management
CRS, IITC
XII -
C.B.S.E, Tagore School, Sikkim University