Kapil Chaudhary
Product Manager Operations
Delhi
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
4
4
years of professional experience
Work History
Product Manager Operations| Business Ops
PERFIOS
1 2023 - Current
- Worked in (VideoKYC and VideoPD) team
- Partnered closely with customer support teams to resolve client-reported production issues, providing detailed root cause analysis to improve product performance by 25%
- Reduced Turnaround Time (TAT) for production issues in VideoKYC and VideoPD from 14 hours to 3 hours by developing a robust prioritization system for JIRA tickets based on issue severity and category
- Lead the Product Operations team managing 5 Technical Customer Support Engineers and 1 product operations Engineer
- Worked closely with the Product team to develop a New Relic Dashboard, streamlining the process of funneling client-reported production issues and gathering actionable feedback for continuous product improvement
- Strategized and successfully delivered 8 new features, including customizable configurations at the client end and a language selection option for VKYC, enhancing product adaptability and user experience
- Executed A/B testing to evaluate the impact of new features on agent-customer interactions in VKYC and VideoPD, using data-driven insights to refine and optimize the user journey
- Managed the product backlog and prioritized features based on feedback and business goals.
Software Engineer
CISCO SYSTEMS PVT LTD
07.2021 - 08.2022
- Worked in Digital Enterprise Solutions team as Backend Engineer Java
- Worked on developing REST based MicroServices using Spring Boot (Java)
- Developed a Logging REST API to push exception messages into the Kibana ELK platform, reducing server exceptions by 65% and improving system monitoring and error resolution efficiency.
- Developed scalable and maintainable code, ensuring long-term stability of the software.
- Analyzed proposed technical solutions based on customer requirements.
- Participated in agile development processes, including daily stand-ups, sprint planning, and retrospectives.
- Won Strategy Champion FY22 for DES CISCO
- Won Cisco HACK ME 2.0.
Associate Software Engineer
INSIGHT SOFTWARE INC.
08.2020 - 07.2021
- Developed and optimized data source connectivity drivers in the Simba Team using C++ with ODBC and Java 8 with JDBC (RESTful) drivers,resulting in enhanced business intelligence capabilities for clients.
- Developed and implemented a structured release checklist for the Twitter Driver update, enabling quicker reviews and approvals; this initiative reduced deployment delays by 30\% and improved overall product reliability.
- Collaborated with cross-functional teams to develop, test, and deploy high-quality software solutions for clients.
- Participated in sprint planning sessions by estimating task complexity and prioritizing work items.
Education
B.Tech in Computer Science - Computer Science And Engineering
GURU GOBIND SINGH INDRAPRASTHA UNIVERSITY
Delhi, India09.2020
Higher Secondary (XII) - undefined
KENDRIYA VIDYALAYA (CBSE)
Delhi, IndiaSecondary School (X) - undefined
KENDRIYA VIDYALAYA (CBSE)
Delhi, IndiaSkills
Java 8
Python 3
C
Problem-Solving
Team Leadership
Product Roadmapping
Product Launches
Product Lifecycle Management
Stakeholder Management
Customer Service
Agile Methodology
MY-SQL
Microservices development
Data Analysis
Product Documentation
Customer Analysis and Journey Mapping
JIRA Management
New Relic
Figma
Ms-Excel
Planning and Implementation
Accomplishments
- 1st NASA International Space Apps Challenge India Finals'18
- 2nd DCB Fintech Hackthon'18
- 2nd/950 Coding Competition at MVSIT'19
- Conference Speaker Speaker at Google'IO Extended
- Conference Speaker Speaker at Hack2Skill Neo4j Db - 2023
Positions
Google Developer Students Club lead, 2019-2020
- Build from Zero to 20+ Core Team Members Includes Web Developers,UI/UX Enthusiasts. with I being the mentor to 200+ Students.
- Organized Cloud learning Dev Jams and Became Google Cloud Facilitator.
- Speaker at Google Dev Fest 2018,2019.
- Represented and Participated in Google Developer Student Club Annual Fest at Goa Funded By Google.
Timeline
Software Engineer
CISCO SYSTEMS PVT LTD
07.2021 - 08.2022
Associate Software Engineer
INSIGHT SOFTWARE INC.
08.2020 - 07.2021
Product Manager Operations| Business Ops
PERFIOS
1 2023 - Current
B.Tech in Computer Science - Computer Science And Engineering
GURU GOBIND SINGH INDRAPRASTHA UNIVERSITY
Higher Secondary (XII) - undefined
KENDRIYA VIDYALAYA (CBSE)
Secondary School (X) - undefined
KENDRIYA VIDYALAYA (CBSE)