KAPIL CHHABRA
Agra
Summary
Dynamic Sales and Operations Manager with extensive experience at Nikai Group of Companies, excelling in export sales, operations, and logistics management. Proven track record in enhancing customer satisfaction and driving sales growth through effective communication and leadership. Skilled in budget management and vendor negotiations, consistently achieving operational excellence and fostering strong client relationships.
Overview
20
20
years of professional experience
Work History
Operations Manager
Nikai Group Of Companies
Dubai
03.2017 - 06.2024
- Taking care of Export Sakes & Operations for Nikai Group of Companies.
- Sales and completion of the targets, dealing with major key customers of exports, such as Seychelles, Male, Azerbaijan, Iran, Somalia, Malabo, etc.
- Achieved 100% assigned targets with maximum margin in all the categories and focusing to overachieve the target especially in Appliances category which is one of the most profitable category.
- Completion of the targets with customer, category and country wise.
- Taking care of logistics in terms of vehicle operations, documentation, certifications, and export shipments. Arranging the shipment with forwarding agents to ship the products once the material is ready from China and Dubai.
- Dealing with customer relationships in terms of customer complaints and service, with 100% satisfaction by managing spare parts operations, promotional campaigns, and activities for all customers, including all categories, i.e., appliances, white goods, and electronics for export clients.
- Monthly customer service reports and analysis, along with the NPS, manage both internal and external communications in terms of customer satisfaction.
- Liaise between the service partners, vendors, and customers, such as Order Management, Invoices, Deliveries, and Remittances.
- Making the annual budget by segregating all categories and for all the teams. Reconcile quarterly and monthly operating budgets vs. achievements.
- Conducting annual, half yearly, quarterly and monthly reviews and meetings to plan the analyze the Targets Vs Achievements.
- Planned and controlled budgets for contracts, equipment and supplies.
- Developed and implemented administrative procedures to maximize efficiency.
- Worked with the management team to improve workflows and eliminate unnecessary tasks by training the new staff on company policies and SOPs, and guiding them on their KPIs.
- Meeting with new export clients and converting their interest in Nikai from other brands.
- Handle company conferences, logistics events, and choosing vendors.
- Reviewed contracts prior to signing them in order to protect the interests of the organization.
- Prepared budgets for transportation expenses based on projected volume, seasonality and existing contracts.
- Coordinated daily logistics operations, including shipment scheduling and tracking.
- Analyzed data to identify cost savings opportunities in the logistics process.
- Reviewed logistics performance with customers against service agreements, targets and benchmarks.
- Collaborated with other departments to design efficient logistics solutions for product distribution.
- Developed and maintained a sustainable supply chain program, focusing on environmental and social responsibility.
- Collaborated with cross-functional teams to align supply chain strategies with business objectives.
- Increased profits related to supply chain operations plan and exceeded established goals.
- Planned transportation routes for domestic and international shipments using routing software applications.
Operations Manager
Hotel Ramada Plaza
Agra
05.2014 - 10.2016
- Attended the Hotel Operational Training with Hotel Ramada Resort & Spa Udaipur
- Handled negotiations with outside vendors and service agencies to meet group needs
- Oversaw facility maintenance and allocated needed resources to meet standards
- Joined in Pre-opening, managed the banquet operations and bookings
- Responsible for product planning, vendor selection, Vendor contracts, negotiations and vendor payments
- Was assigned to meet with the clients to ensure 100% satisfaction along with business expansion
- Managed more than 100 Weddings
Operations Manager
Policybazaar.com
Gurgaon
04.2013 - 02.2014
- Conveyed unique selling points clearly during product demonstration, influencing buying behaviour favourably towards our brand.
- Achieved notable increase in sales volume through persuasive demonstration techniques.
- Increased product awareness with targeted marketing strategies.
- Engaged with potential customers, improved brand loyalty.
- Built relationships with clients through effective communication skills.
- Managing the business for Pan India.
- Managing the Team of more than 100+ across India.
Asst.Manager Operations
Citibank
Gurgaon
09.2004 - 10.2012
- I joined as a Customer Care Executive in 2004 at E-Serve International Ltd (Citigroup Citi Phones) for credit cards.
- Promoted to Assistant Manager in 2008 to manage business loans, personal loans, and phone credit cards in Gurgaon.
- Oversaw day-to-day operations, and maintained high standards of service delivery.
- Reviewed the training coverage percentage for all the location representatives across Citi Phones, India.
- Tracked the changes that need to penetrate new accounts and expand existing ones for a wide range of banking and credit card products and services.
- Handled procurement tasks, and maintained supplier relationships effectively.
- Fostered a positive work environment through empathetic leadership
- Conducted regular staff training sessions to enhance skill sets
- Achieved customer satisfaction by improving operational efficiency
- Assumed responsibility during manager's absence, ensuring smooth functioning of all operations
- Oversaw day-to-day operations of company, maintaining operational and service standards
- Enhanced customer satisfaction by resolving operational issues promptly.
Education
MBA - Banking & Operation Management - Marketing and Banking
NIM
India03.2013
B.Com - Commerce
RBS Degree College
Agra, India03.2004
12th - Commerce
Gayathri Education Academy
India03.2001
10th - English, Hindi, Maths, Social Studies, Science, Banking Commerce.
Gayathri Education Academy
India03.1999
Skills
- Sales Management
- Operations management
- Professional telephone etiquette
- Leadership
- Commitment to excellence
- Self-motivated
- Training and development
- Communication Skills
- Presentation skills
- Team builder
- Team leadership
- Negotiations
- Vendor Management
- Inventory management
- Budget management
- Purchasing and procurement
- Supply chain management
- Procedure development
- Export operations
- Logistics management
- Warehouse operations
- Customer relationship management
Languages
Hindi
First Language
English
Proficient (C2)
C2
Accomplishments
- Awarded as best manager by Nikai in 2023
- Awarded with most productive manager in 2013
- Awarded for O&T (Operation and Technology) Award in 2012
- Awarded for best employee in 2008
Timeline
Operations Manager
Nikai Group Of Companies
03.2017 - 06.2024
Operations Manager
Hotel Ramada Plaza
05.2014 - 10.2016
Operations Manager
Policybazaar.com
04.2013 - 02.2014
Asst.Manager Operations
Citibank
09.2004 - 10.2012
MBA - Banking & Operation Management - Marketing and Banking
NIM
B.Com - Commerce
RBS Degree College
12th - Commerce
Gayathri Education Academy
10th - English, Hindi, Maths, Social Studies, Science, Banking Commerce.
Gayathri Education Academy
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