Kapil Chopra

Worked for Big Retail Client for Different Modules in Service Now such as ITSM,Human Resource,Virtual Agent,CSDM ,Hardware Asset management and Software Asset Management.

Worked on Creating Business Rules,Client Script, UI Policy,Script Include,Notification,Transform Maps,Flow Designer,Workflows and Service Portal.

In HAM : Worked on Creating a Integration on Asset Creation,Update,Dispatch,Dispose,Receive and Transfer.

Data coming from Various Vendors. Configuring Transfer order Module and Purchase order Module.

In SAM : Worked on Configuring Software Asset management,Help in Importing Entitlement and reviewing Import Error.Running Health Scan.Working with Client to Understand Normalization and Recon.Understanding Software Install Data from Various Discovery Source.Helping Client Understand various Out of the Box Reports like True up cost

• Used Javascript
• Participated in design and planning exercises for future software rollouts.
• Guided team in layout modifications to improve functionality.
• Updated technical documentation, product specifications, and technical training materials.

Worked for Big Client for Different Modules in Service Now such as ITSM,HR .

Worked on Creating Business Rules,Client Script, UI Policy,Script Include,Notification,Transform Maps,Flow Designer,Workflows,ATF,Transform map and Service Portal.

• Used Javascript
• Participated in design and planning exercises for future software rollouts.
• Guided team in layout modifications to improve functionality.
• Updated technical documentation, product specifications, and technical training materials.

Worked for Big Client for Different Modules in Service Now such as ITSM,HR and Custom Finance Project

Worked on Creating Business Rules,Client Script, UI Policy,Script Include,Notification,Transform Maps,Flow Designer,Workflows and Service Portal.

Worked on a Domain Separated Environment.

• Worked as a BMC Remedy Administrator
• Troubleshooting of AR and Mid-tier Servers.
• Remedy Server Administration– ARS Server Configuration & Patch Management, Email
  Engine configuration, Log Analysis.
• ITSM Modules: IM/PM, CM, SLM
• Service Targets Import Export, Create, Modify.
• Extensive Development of Custom Report for Report Console