Kapil Dev Chauhan
Delhi
Summary
Experienced IT Infrastructure Analyst/Data center engineer with a demonstrated history of working in the IT services industry. 5+ years of experience in handling technical IT issues Offers expertise to help the business meet strategic and operational goals by identifying opportunities to deploy new technology. Skilled in Data Center Operations, Network & Command Center operations, ITSM-driven Incident Management, and service delivery.
Overview
10
10
years of professional experience
Work History
Senior Analyst (System Monitoring)
HCL Technologies
11.2021 - Current
- Provided daily operational support and system administration for core network infrastructure.
- Troubleshot and maintained networking devices including switches, routers, and firewalls across enterprise.
- Monitored system performance and capacity to identify potential issues proactively.
- Initiated bridge calls, engaging appropriate resources per defined practices and protocols.
- Resolved server- and network-related issues affecting agent tools in accordance with SLAs.
- Led team skill enhancement in monitoring, technical knowledge of networks, and incident handling.
- Managed support actions using ServiceNow ticketing system, prioritizing high urgency tickets.
Technical associate (Data center support)
Interglobe aviation
10.2020 - 10.2021
- Configured IDRAC/ILO settings for server management and monitoring.
- Managed LAN/WAN infrastructure, delivering effective solutions for network issues.
- Served as 24x7 escalation point via cell phone or email for Priority 1 issues with customers and ISPs.
- Oversaw data center devices and inventory management, ensuring operational readiness.
- Executed racking, installations, cabling, configuration, and troubleshooting of servers, storage, routers, switches, firewalls, PDUs, and ATS/STS.
- Opened cases and shared logs with hardware vendors to address hardware failures promptly.
- Established new links and extended cabling within NOC based on business requirements and vendor coordination.
Data Center Operation Engineer
ST Telemedia Global Data Center
02.2019 - 09.2020
- Managed data center operations at ST Telemedia Global Data Center.
- Coordinated delivery and troubleshooting of data center projects and cross-connect services for diverse clients.
- Led project management phase for MMR delivery, implementing cross connect switch with basic configurations.
- Managed LAN/WAN infrastructure while delivering client solutions.
- Ensured high-quality services in NOC operations with minimal downtime per SLA.
- Monitored network management systems, responding to alerts and notifications promptly.
- Coordinated with Backup and L2 Network teams to resolve customer complaints swiftly.
- Troubleshot link issues across fiber and copper mediums for optimal connectivity.
Data Center Engineer
NIIT Technologies
11.2017 - 10.2018
- Handling Client network related whether LAN or WAN
- Handling Client Datacenter and multiple Spoke locations connecting to the DC to DR over MPLS and Point to point
- Link Monitoring and maintaining through EMS tool
- Call logging & response using a ticketing system
- Manages Data Centre devices& inventory
- Manages all system backup and restore
- First level support for SAP related issues
- Provide L1 and Remote hand/ smart hand services to customer
- Prepare audit reports on weekly as well as monthly basis
- Work on Severity Tickets & get them closed within the given SLA
Sify Technologies Ltd
03.2016 - 09.2017
- Support day to day IT Support
- Working as IT engineer, handling Desktop level for corporate office
- To manage the LAN/WAN and provide the solutions to Clients
- Ensure the minimum downtime as per agreed SLA with customers
- Customer's complaints and co-ordinate with Backup team, L2 Network team to ensure timely resolution is provided
- Prepare and present audit reports on weekly as well as monthly basis
- Raise and closed cases on CRM and IONI portal
- Manage Active Directory objects like users, computers and groups
- Provide L1 and Remote hand/ smart hand services to customer
- Installation MS Outlook2010, 2013 configuration and troubleshooting
- Troubleshooting of all day to day related Desktop, Laptop and Thin Client problems
Apen Technologies
12.2015 - 02.2016
- Support day to day IT Support
- Working as IT engineer, handling Desktop level for corporate office
- Responsible for resolving basic Outlook, MS office and browsers issue
- Upgrading and repairing faults on CIS systems, networks & peripheral equipment
- Handling Basic LAN setup for corporate office
- Handing issue of Microsoft based operating systems, including software's based on Windows platform and Windows Vista
Education
MCA - computers
IMS
Dehradun01.2015
BCA - computers
MIT
Rishikesh01.2012
Senior Sec. -
SVM
Rishikesh01.2009
Skills
- Data center experience
- Command Center experience
- Moogosoft
- JIRA Tool
- Service Now
- CCNA
- Cross-Connect
- System monitoring
- Ticket management
- Incident response
- Data center operations
- Network troubleshooting
Languages
- Hindi
- English
Personal Information
- Father's Name: Mr. Abbal Singh Chauhan
- Date of Birth: 01/07/92
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Disclaimer
I consider myself familiar with Computer Science & Engineering Aspects. I am also confident of my ability to work in a team. I hereby declare that the information furnished above is true to the best of my knowledge and belief.
Timeline
Senior Analyst (System Monitoring)
HCL Technologies
11.2021 - Current
Technical associate (Data center support)
Interglobe aviation
10.2020 - 10.2021
Data Center Operation Engineer
ST Telemedia Global Data Center
02.2019 - 09.2020
Data Center Engineer
NIIT Technologies
11.2017 - 10.2018
Sify Technologies Ltd
03.2016 - 09.2017
Apen Technologies
12.2015 - 02.2016
MCA - computers
IMS
BCA - computers
MIT
Senior Sec. -
SVM