Summary
Overview
Work History
Education
Skills
Accomplishments
Volunteer Experience
Projects Delivered
Certification
Personal Information
Languages
Timeline
Generic
Kapil Dora

Kapil Dora

Faridabad

Summary

Experienced Financial professional with strong skills in accounting processes, systems oversight, and compliance reporting. Proficient in accounts payable/receivable, contract administration, and budgeting, ensuring effective financial operations. Demonstrated ability to build and lead teams, fostering accurate and compliant accounting structures.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Finance Manager (Senior Manager) - OTC

JLL, Jones Lang LaSalle
Gurugram
08.2023 - Current
  • Accomplishes C2B and AR human resource objectives by selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, and appraising job contributions; recommending compensation actions; and adhering to policies and procedures.
  • Lead day-to-day operations related to client invoicing, Collections, Project setup, cash application and financial reporting.
  • Managed global regions such as Amer, Canada, Germany, the UK, etc.
  • Optimized the workforce by 20% through automation and operational streamlining, eliminating 15 FTE positions while maintaining service delivery standards in the last year.
  • Successfully set up a center of excellence for collections and cash application, ERP integration, along with CRM tools.
  • $30M-$35M in monthly revenue billed and collected globally.
  • Manage risks and controls; promote a culture of transparency.
  • Drive internal audits, and propose improvements relevant to the Cash and Collection value stream.
  • Collaborate with key stakeholders to understand team needs and dependencies, to better align business processes.
  • Preparing the dashboard for use in ongoing business planning and goal measurement through KPIs and having regular meetings with the Vertical CFO and Business Team.
  • Negotiated favorable terms with vendors and customers, resulting in significant cost savings for a company that helped increase collection numbers by 10%.
  • Standardized processes, automated billing, and embedded global compliance.
  • Supports financial planning by forecasting cash, calculating CP.
  • Trained and mentored junior finance staff on best practices.
  • Established goals and metrics of the process and drove and coordinated the team to meet and exceed them.
  • Aged debt reduced from $20M to $5M.

Deputy Manager OTC

Innova Solutions
Noida
01.2022 - 07.2023
  • Leading Team of 4 Team Leads and 30 Team Member.
  • Handling team of UK, APAC, EMEA, NAS Region collections along with Intercompany Customers of ACS.
  • One-O-One marks basis their performance & judging on different Parameter.
  • Taking care of SLA's.
  • SOPs update and trainings performance.
  • Handling portfolio Size of 1.8B $.
  • Responsible for month closing activities (Matching Trial Balance with AR Aging).
  • Conducting Operation Interviews for new hire.
  • Performing Bank Reconciliations.
  • AR Reconciliation with Payments.

TEAM LEADER F&A

NTT DATA
Gurugram
12.2020 - 12.2022
  • Leading Team of 13 Member.
  • Leading Finance and Accounting Process (collection team along with Customer Master Setup Process).
  • Team One-O-One marks basis their performance & judging on Parameter.
  • Reporting Collection numbers, Weighted Average DSO numbers and Overdue Balance.
  • Calculating Controllable/Non-Controllable balances.
  • Managing month end activities and ensuring this is being done effectively.
  • Work with collections management team to drive continuous improvement in collections process.

AR Subject Matter Expert

NTT Data
Gurugram
09.2018 - 11.2020
  • Apart from handling Collection and Cash App Portfolio, I am also responsible for handling activities (Deliverables) of group of 4 People.
  • Conducting refresher sessions for Process.
  • On Shore Project for Dimension Data Transition.
  • Making and Presenting Monthly dashboard.
  • Responsible for Escalations handling.
  • Performing Month Close Activities from collection and cash app standpoint.

Senior Associate

NTT Data
Gurugram
11.2016 - 08.2018
  • Worked as “Collection Senior Associate” in “OTC”.
  • Went for Transition for new project Dell Services Transition.
  • Understanding of Dunning process and Balance Confirmation.
  • Collect on accounts by sending bill reminders and communicating with customers via phone, email, fax, or mail.

Process Associate

Genpact
Gurugram
01.2015 - 10.2016
  • Worked as "Deduction Specialist” in "OTC Process" on "SAP" application.
  • Monitored all transactions and ensure compliance to quality regulations and maintained effective relationships with clients.
  • Coordinate with internal and external clients and help on call and resolve queries.

Education

BBA -

GGSIPU
New Delhi, India
04.2014

Skills

  • SAP and Oracle
  • Stakeholder collaboration
  • Staff training
  • Emotional intelligence
  • Peoplesoft and Corrigo
  • Order to cash (OTC)
  • Problem-solving
  • Compliance auditing
  • Microsoft proficiency
  • Strategic leadership
  • Decision-making
  • Communication skills
  • Team supervision
  • Collaboration and teamwork
  • Work planning
  • Quality improvement
  • Training and development
  • Conflict management

Accomplishments

  • The lowest attrition rate stands below 5%
  • Supervised a team of 80 staff members
  • Maintained a 100% quality score throughout my career
  • Received multiple awards and recognition
  • Achieved 60% collection by introducing the Bad Debt Recovery Project
  • 15 FTE worth saving by automating billing and cash application process

Volunteer Experience

  • TTT Certified: Training sessions for New Hire.
  • Implemented the Innovative idea (Training Role Play).
  • Organized CSR Activities.
  • Build an Ice Breaker team to organize activities.

Projects Delivered

  • Onshore Project at UK and Romania for Transition of Dimension Data AR Process.
  • Onshore Project at Hyderabad, India for Dell Services Transition for AR Process.
  • Testing of various projects like: ERP Data Migration.
  • Automated E-billing process.
  • Automated Dunning, Application process & Portal Billing.
  • Build a team and started Bad Debt Recovery Project.

Certification

  • TTT (Train the Trainee) - NTT Data
  • Gen AI trained
  • Executive decision-making trained
  • Conflict management trained
  • Lean certified

Personal Information

  • Date of birth: 08/09/93
  • Gender: Male
  • Nationality: Indian
  • Marital status: married

Languages

Hindi
First Language
English
Proficient (C2)
C2

Timeline

Finance Manager (Senior Manager) - OTC

JLL, Jones Lang LaSalle
08.2023 - Current

Deputy Manager OTC

Innova Solutions
01.2022 - 07.2023

TEAM LEADER F&A

NTT DATA
12.2020 - 12.2022

AR Subject Matter Expert

NTT Data
09.2018 - 11.2020

Senior Associate

NTT Data
11.2016 - 08.2018

Process Associate

Genpact
01.2015 - 10.2016

BBA -

GGSIPU

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Kapil Dora