Kapil Halkara
Indore
Summary
Accomplished Sr. Customer Support Executive with a proven track record at Taskus, enhancing customer satisfaction and team performance. Excelled in problem-solving and interpersonal communication, adept in Windows 11. Recognized for surpassing performance targets through strong execution and accountability, transforming challenges into solutions and customer advocacy.
Overview
7
7
years of professional experience
Work History
Sr. Customer Support Executive Tier-2
Taskus
Indore
03.2024 - Current
- Solving tickets escalated by chat, email, and call agents
- Responsible for checking all the documents, and locking and unlocking customer's accounts
- Taking care of my team's performance
- Recognized for consistently meeting and exceeding performance targets, including quality and customer satisfaction metrics
- Accurately create and reconcile monthly statements and trade confirmations with a strong emphasis on detail and accuracy
Customer Support Executive
Taskus
Indore
11.2021 - 02.2024
- Responded to two concurrent customer chats, addressing inquiries and resolving issues in real-time
- Sent personalized follow-up emails to customers after chat sessions to ensure satisfaction and address any remaining concerns
- Provided information to the customer and placed appropriate notes in the system indicating exactly what action was taken or needs to be taken
Customer Support Executive
Taskus
Indore
04.2021 - 08.2021
- Received and responded to 3 live chats
- Gathered credentials and verified required information
- Actively listened to the customer, taking their request for products or services
- Handled customer complaints, resolving issues promptly and turning dissatisfied customers into loyal advocates
Associate Sales Consultant
Policy Bazaar
Gurgaon
05.2019 - 02.2020
- Maintain good relationships with clients so that the business can be maximized and so do the value of those relationships
- Handle 90+ calls daily, with duties including retrieving customer data, presenting relevant product information, and canceling services
Sales Development Manager
HDFCLIFE
Bhopal
04.2018 - 04.2019
- Selling HDFC Life Policy in Service to sell the domain
- Handle all the financial and documentation processes acting as the front face to build the trust and belief of customers in HDFCLIFE
Education
Bachelor of Arts -
Candra Sekhar Ajad PG College
Sehore, M.P.Intermediate - Science
Excellence School
Sehore, MPSkills
- Good learning ability
- Accountability
- Strong execution
- Problem-solving ability
- Strong interpersonal skills
- Ability to work in stressful environments
- Hands-on Computer
- Working experience in Windows 11
- Willingness to work in any business shift
- Fixed and rotational shift availability
Disclaimer
I hereby declare that the above information is provided above is true and correct to the best of my knowledge and belief. I understand that any false information may lead to disqualification from the hiring process.
Personal Information
- Father's Name: Mr. Dilip Halkara
- Date of Birth: 09/04/91
Timeline
Sr. Customer Support Executive Tier-2
Taskus
03.2024 - Current
Customer Support Executive
Taskus
11.2021 - 02.2024
Customer Support Executive
Taskus
04.2021 - 08.2021
Associate Sales Consultant
Policy Bazaar
05.2019 - 02.2020
Sales Development Manager
HDFCLIFE
04.2018 - 04.2019
Bachelor of Arts -
Candra Sekhar Ajad PG College
Intermediate - Science
Excellence School
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