Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic
Kapil Kamble

Kapil Kamble

Pune, Mumbai, Bangalore,Goa, Kolkata

Overview

2025
2025
years of professional experience

Work History

General Manager of Operations

9Bar Mirage/ TakiTaki/ Cafe Noir. V&RO Hospitality Services Pvt. Ltd.
Goa, Mumbai, Bangalore, Kolkata
11.2021 - Current
  • Developed and implemented operational policies and procedures to improve efficiency.
  • Created and managed annual operating budget for the department.
  • Oversaw daily operations of multiple departments, ensuring compliance with established protocols.
  • Coordinated with other departments to ensure successful delivery of services.
  • Provided strategic direction to staff members in order to maximize productivity.
  • Reviewed reports on operational performance metrics and identified areas of improvement.
  • Established quality assurance processes to ensure customer satisfaction.
  • Managed training programs for new employees, including orientation and onboarding activities.
  • Monitored inventory levels, placing orders as necessary to maintain adequate supplies.
  • Conducted regular meetings with department heads to review progress against goals and objectives.
  • Assessed employee performance and provided feedback regarding areas of strength or improvement opportunities.
  • Recruited, hired, and trained new staff members according to organizational standards.
  • Resolved escalated customer service issues in a timely manner.
  • Analyzed data from surveys and focus groups to identify trends in customer feedback.
  • Identified cost savings initiatives that could be implemented across all departments.
  • Collaborated with marketing team to develop promotional campaigns for products or services.
  • Implemented strategies for improving customer experience through enhanced product offerings or improved service delivery.
  • Maintained up-to-date knowledge of relevant laws and regulations related to operations management.

Operations Manager

Cult Terra & Cult House Luxury Night Club (Satguru Kitchens & Services Pvt. Ltd.
Pune
10.2020 - 10.2021
  • Developed and implemented operational procedures to ensure quality standards are met.
  • Monitored and improved efficiency of processes, team performance, and customer service.
  • Directed operations staff by providing guidance, training, and support in order to meet company objectives.
  • Performed cost analysis for various projects to determine budget requirements.
  • Maintained accurate inventory records to track stock levels and minimize costs.
  • Established effective relationships with vendors to negotiate pricing and secure materials needed for production.
  • Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
  • Analyzed data from daily reports to identify trends in production performance metrics.
  • Created detailed reports on the performance of individual departments within operations.
  • Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.

Restaurant Manager

Grandmama’s Café (Amahara Hospitality.)
Pune
06.2018 - 03.2020
  • Ensured compliance with all food safety regulations and sanitation standards.
  • Supervised and trained staff in customer service, food handling, and safety protocols.
  • Developed strategies for improved operational efficiency and customer satisfaction.
  • Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
  • Resolved customer complaints in a professional manner to maintain positive relationships with guests.
  • Conducted weekly team meetings to discuss performance issues and provide feedback.
  • Adhered to all health department regulations regarding food storage and preparation.
  • Inspected dining room area regularly for cleanliness and adherence to safety standards.
  • Resolved and investigated complaints regarding service, food quality and accommodations.

Asst. Restaurant Manager

Irish House (Global Kitchens llp.)
Pune
09.2017 - 06.2018
  • Assisted in recruiting, training, and scheduling staff members.
  • Provided leadership and direction to restaurant employees.
  • Ensured compliance with health and safety regulations.
  • Monitored customer service standards and took corrective action when needed.
  • Resolved customer complaints in a timely manner.
  • Maintained accurate records of sales transactions and other financial information.
  • Created weekly work schedules for all restaurant personnel.
  • Managed cash register operations including deposits and reconciling discrepancies.
  • Performed regular maintenance checks on kitchen equipment.

Asst. Restaurant Manager

212 All Day Cafe bar/ BarBar/ Shizusan/ 212 junior (Bellona Hospitality Pvt. Ltd)
Pune
04.2012 - 09.2015
  • Assisted in recruiting, training, and scheduling staff members.
  • Monitored customer service standards and took corrective action when needed.
  • Conducted daily inspections of the dining area to ensure cleanliness and orderliness.
  • Resolved customer complaints in a timely manner.
  • Collaborated with server trainees to promptly resolve potential customer concerns.
  • Guided trainees to boost safety and inventory waste management to meet pre-established business thresholds for operation.
  • Produced detailed documentation to outline potential worker issues.
  • Executed hands-on preventive maintenance and repairs to keep equipment functional.
  • Worked in close collaboration with team members to ensure customers received high-quality service.
  • Trained new employees to perform duties
  • Delegated work to staff, setting priorities and goals.
  • Inspected dining and serving areas for cleanliness and proper setup.
  • Assisted staff by serving food and beverages or bussing tables.

Restaurant Manager

AZA The Grill Restaurant
Pune
04.2012 - 09.2015
  • Ensured compliance with all food safety regulations and sanitation standards.
  • Developed strategies for improved operational efficiency and customer satisfaction.
  • Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
  • Monitored stock levels of ingredients to ensure timely delivery of fresh produce.
  • Assisted with kitchen preparation during peak times as needed.
  • Inspected dining room area regularly for cleanliness and adherence to safety standards.
  • Provided exceptional customer service by anticipating guest needs before they arise.
  • Collaborated with local businesses to create mutually beneficial partnerships.
  • Worked in close collaboration with team members to ensure customers received high-quality service.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Resolved problems or concerns to satisfaction of involved parties.
  • Explained goals and expectations required of trainees.
  • Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Distributed food to service staff for prompt delivery to customers.

Asst. Restaurant Manager

Pizza Hut( Pizzeria Pvt. Ltd)
Pune
06.2011 - 03.2012
  • Assisted in recruiting, training, and scheduling staff members.
  • Supervised food preparation, ordering of supplies, and inventory control.
  • Interacted with customers to gauge responsiveness to hospitality and menus.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Distributed food to service staff for prompt delivery to customers.

J1 Visa

Hilton Marco Island Beach Resort and Spa
Marco Island Florida
10.2009 - 10.2010
  • Participated in meetings with other trainers to discuss strategies for improving learning outcomes.
  • Identified needs of customers promptly and efficiently.
  • Collaborated with managers to identify areas where additional skills are needed by staff members.
  • Oversaw quality control to identify inconsistencies and malfunctions.
  • Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.

Trainee

Taj Blue Diamond Pune
Pune

Education

Post Graduated Diploma in Hospitality Operations - Hospitality Administration and Management

M.H.I.H.M.C.T
Pune
12-2008

Skills

  • Business Analysis
  • Operations Management
  • Staff Development
  • Customer Retention
  • Organizational Management
  • Business Planning
  • Document Control
  • Business Development
  • P&L Management
  • Financial Management
  • Contract Management
  • Production
  • Maintenance Planning
  • Incidents management
  • Performance reporting
  • Customer Service
  • Workflow Optimization
  • Inventory Management
  • Vendor Sourcing
  • Onboarding and Orientation
  • Process flows
  • Business Intelligence
  • Cultural Awareness
  • Goal Setting
  • Negotiation
  • Project planning and development
  • Employee Motivation
  • Market Growth
  • Superb time management skills
  • HR planning
  • New product introductions strategies
  • Contract Administration
  • Work flow planning
  • Workforce training

Accomplishments

  • Award winning for 212 All day Cafe Bar, BarBar, Shiusan, Cult Terra, Cult House, TakiTaki

Timeline

General Manager of Operations

9Bar Mirage/ TakiTaki/ Cafe Noir. V&RO Hospitality Services Pvt. Ltd.
11.2021 - Current

Operations Manager

Cult Terra & Cult House Luxury Night Club (Satguru Kitchens & Services Pvt. Ltd.
10.2020 - 10.2021

Restaurant Manager

Grandmama’s Café (Amahara Hospitality.)
06.2018 - 03.2020

Asst. Restaurant Manager

Irish House (Global Kitchens llp.)
09.2017 - 06.2018

Asst. Restaurant Manager

212 All Day Cafe bar/ BarBar/ Shizusan/ 212 junior (Bellona Hospitality Pvt. Ltd)
04.2012 - 09.2015

Restaurant Manager

AZA The Grill Restaurant
04.2012 - 09.2015

Asst. Restaurant Manager

Pizza Hut( Pizzeria Pvt. Ltd)
06.2011 - 03.2012

J1 Visa

Hilton Marco Island Beach Resort and Spa
10.2009 - 10.2010

Trainee

Taj Blue Diamond Pune

Post Graduated Diploma in Hospitality Operations - Hospitality Administration and Management

M.H.I.H.M.C.T

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