Kapil Kamble
Pune, Mumbai, Bangalore,Goa, Kolkata
Overview
2025
2025
years of professional experience
Work History
General Manager of Operations
9Bar Mirage/ TakiTaki/ Cafe Noir. V&RO Hospitality Services Pvt. Ltd.
Goa, Mumbai, Bangalore, Kolkata
11.2021 - Current
- Developed and implemented operational policies and procedures to improve efficiency.
- Created and managed annual operating budget for the department.
- Oversaw daily operations of multiple departments, ensuring compliance with established protocols.
- Coordinated with other departments to ensure successful delivery of services.
- Provided strategic direction to staff members in order to maximize productivity.
- Reviewed reports on operational performance metrics and identified areas of improvement.
- Established quality assurance processes to ensure customer satisfaction.
- Managed training programs for new employees, including orientation and onboarding activities.
- Monitored inventory levels, placing orders as necessary to maintain adequate supplies.
- Conducted regular meetings with department heads to review progress against goals and objectives.
- Assessed employee performance and provided feedback regarding areas of strength or improvement opportunities.
- Recruited, hired, and trained new staff members according to organizational standards.
- Resolved escalated customer service issues in a timely manner.
- Analyzed data from surveys and focus groups to identify trends in customer feedback.
- Identified cost savings initiatives that could be implemented across all departments.
- Collaborated with marketing team to develop promotional campaigns for products or services.
- Implemented strategies for improving customer experience through enhanced product offerings or improved service delivery.
- Maintained up-to-date knowledge of relevant laws and regulations related to operations management.
Operations Manager
Cult Terra & Cult House Luxury Night Club (Satguru Kitchens & Services Pvt. Ltd.
Pune
10.2020 - 10.2021
- Developed and implemented operational procedures to ensure quality standards are met.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Performed cost analysis for various projects to determine budget requirements.
- Maintained accurate inventory records to track stock levels and minimize costs.
- Established effective relationships with vendors to negotiate pricing and secure materials needed for production.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Analyzed data from daily reports to identify trends in production performance metrics.
- Created detailed reports on the performance of individual departments within operations.
- Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
Restaurant Manager
Grandmama’s Café (Amahara Hospitality.)
Pune
06.2018 - 03.2020
- Ensured compliance with all food safety regulations and sanitation standards.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Developed strategies for improved operational efficiency and customer satisfaction.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Conducted weekly team meetings to discuss performance issues and provide feedback.
- Adhered to all health department regulations regarding food storage and preparation.
- Inspected dining room area regularly for cleanliness and adherence to safety standards.
- Resolved and investigated complaints regarding service, food quality and accommodations.
Asst. Restaurant Manager
Irish House (Global Kitchens llp.)
Pune
09.2017 - 06.2018
- Assisted in recruiting, training, and scheduling staff members.
- Provided leadership and direction to restaurant employees.
- Ensured compliance with health and safety regulations.
- Monitored customer service standards and took corrective action when needed.
- Resolved customer complaints in a timely manner.
- Maintained accurate records of sales transactions and other financial information.
- Created weekly work schedules for all restaurant personnel.
- Managed cash register operations including deposits and reconciling discrepancies.
- Performed regular maintenance checks on kitchen equipment.
Asst. Restaurant Manager
212 All Day Cafe bar/ BarBar/ Shizusan/ 212 junior (Bellona Hospitality Pvt. Ltd)
Pune
04.2012 - 09.2015
- Assisted in recruiting, training, and scheduling staff members.
- Monitored customer service standards and took corrective action when needed.
- Conducted daily inspections of the dining area to ensure cleanliness and orderliness.
- Resolved customer complaints in a timely manner.
- Collaborated with server trainees to promptly resolve potential customer concerns.
- Guided trainees to boost safety and inventory waste management to meet pre-established business thresholds for operation.
- Produced detailed documentation to outline potential worker issues.
- Executed hands-on preventive maintenance and repairs to keep equipment functional.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Trained new employees to perform duties
- Delegated work to staff, setting priorities and goals.
- Inspected dining and serving areas for cleanliness and proper setup.
- Assisted staff by serving food and beverages or bussing tables.
Restaurant Manager
AZA The Grill Restaurant
Pune
04.2012 - 09.2015
- Ensured compliance with all food safety regulations and sanitation standards.
- Developed strategies for improved operational efficiency and customer satisfaction.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Monitored stock levels of ingredients to ensure timely delivery of fresh produce.
- Assisted with kitchen preparation during peak times as needed.
- Inspected dining room area regularly for cleanliness and adherence to safety standards.
- Provided exceptional customer service by anticipating guest needs before they arise.
- Collaborated with local businesses to create mutually beneficial partnerships.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Resolved problems or concerns to satisfaction of involved parties.
- Explained goals and expectations required of trainees.
- Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Distributed food to service staff for prompt delivery to customers.
Asst. Restaurant Manager
Pizza Hut( Pizzeria Pvt. Ltd)
Pune
06.2011 - 03.2012
- Assisted in recruiting, training, and scheduling staff members.
- Supervised food preparation, ordering of supplies, and inventory control.
- Interacted with customers to gauge responsiveness to hospitality and menus.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Distributed food to service staff for prompt delivery to customers.
J1 Visa
Hilton Marco Island Beach Resort and Spa
Marco Island Florida
10.2009 - 10.2010
- Participated in meetings with other trainers to discuss strategies for improving learning outcomes.
- Identified needs of customers promptly and efficiently.
- Collaborated with managers to identify areas where additional skills are needed by staff members.
- Oversaw quality control to identify inconsistencies and malfunctions.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
Trainee
Taj Blue Diamond Pune
Pune
Education
Post Graduated Diploma in Hospitality Operations - Hospitality Administration and Management
M.H.I.H.M.C.T
Pune12-2008
Skills
- Business Analysis
- Operations Management
- Staff Development
- Customer Retention
- Organizational Management
- Business Planning
- Document Control
- Business Development
- P&L Management
- Financial Management
- Contract Management
- Production
- Maintenance Planning
- Incidents management
- Performance reporting
- Customer Service
- Workflow Optimization
- Inventory Management
- Vendor Sourcing
- Onboarding and Orientation
- Process flows
- Business Intelligence
- Cultural Awareness
- Goal Setting
- Negotiation
- Project planning and development
- Employee Motivation
- Market Growth
- Superb time management skills
- HR planning
- New product introductions strategies
- Contract Administration
- Work flow planning
- Workforce training
Accomplishments
- Award winning for 212 All day Cafe Bar, BarBar, Shiusan, Cult Terra, Cult House, TakiTaki
Timeline
General Manager of Operations
9Bar Mirage/ TakiTaki/ Cafe Noir. V&RO Hospitality Services Pvt. Ltd.
11.2021 - Current
Operations Manager
Cult Terra & Cult House Luxury Night Club (Satguru Kitchens & Services Pvt. Ltd.
10.2020 - 10.2021
Restaurant Manager
Grandmama’s Café (Amahara Hospitality.)
06.2018 - 03.2020
Asst. Restaurant Manager
Irish House (Global Kitchens llp.)
09.2017 - 06.2018
Asst. Restaurant Manager
212 All Day Cafe bar/ BarBar/ Shizusan/ 212 junior (Bellona Hospitality Pvt. Ltd)
04.2012 - 09.2015
Restaurant Manager
AZA The Grill Restaurant
04.2012 - 09.2015
Asst. Restaurant Manager
Pizza Hut( Pizzeria Pvt. Ltd)
06.2011 - 03.2012
J1 Visa
Hilton Marco Island Beach Resort and Spa
10.2009 - 10.2010
Trainee
Taj Blue Diamond Pune
Post Graduated Diploma in Hospitality Operations - Hospitality Administration and Management
M.H.I.H.M.C.T
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