A result-oriented professional with qualitative experience of 24+ years in establishing and implementing Quality Management Systems entailing Quality Assurance & Team Management. Steering Quality Culture Transformation, Communication Process, Promoting performance improvement throughout the organization. Leading leveraging Digital Dexterity in Quality, Cost of Quality & Special focus on Customer Touch points
Heading Quality Function at Organization Level. Driving Quality Culture by Developing Quality Management System across all Functions & Projects.
Development of Mixed Used Real Estate within Airport Vicinity.
Around 70 million square feet developed in five years across Mumbai, Navi Mumbai, Ahmedabad, Lucknow, Jaipur, Guwahati, Trivandrum & Manglore Airports.
Successfully Handed over 3000+ Premium Luxury apartments having Carpet area 2000 to 3000 Square feet.
Successfully Handed over 1.1 million Square feet of Premium Commercial Office Space & Luxury Amenities to Morgan Stanely in India's one of the tallest commercial Highrise buildings.
Developed & Implemented Quality Management System through Operational Excellence.
Developed Livability Certificate System for assessing readiness of Handing over the apartments & project as a whole.
Improved overall Customer Satisfaction Index CSI for all functions & projects.
Conducted Customer Focus Quality Improvement Imperatives
•Voice of Customer
•Primary usage and attitude study
•Brand Health Study
•Past Customer Satisfaction Survey Reports
•DFMEA
•Lessons Learnt Library
Company Overview: Mahindra Lifespaces – Premium & Mid Premium Residences.
Developed Operational Excellence Imperatives for Phase 2 projects.
Handed over Luxury residential apartments & Commercial Real Estate developed on Transit Oriented Development including a mall, Multi Theater.
Reporting to Chief Executive & Executive Vice President.
Appreciated by the MD & CEO for the efforts to turn around of 100% flats with critical customer complaints to 3% within 6 months' time. The size of the project was 25000 units. @ 12000 units handed over before joining & remaining about to be handed over.
Got Role enhancement from Regional Head Quality to Head Quality of the group.