Kapil Kulkarni
Operations Manager
Summary
Seasoned Operations Manager and talented leader with over 15 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
18
18
years of professional experience
Work History
Operations Manager
InterContinental Exchange Mortgage Technologies (ICE MT) Ind. Pvt. Ltd.
Pune
2015.05 - Current
- Introduced & Implemented new methods, practices, and systems to reduce turnaround time.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow..
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Established positive and effective communication among processors and organization leadership, reducing miscommunications, and missed deadlines.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Introduced systems and procedures to improve operational quality and team efficiency.
- Developed and maintained relationships with external vendors and suppliers.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
Team Leader
Ocwen Financial Solutions Pvt. Ltd
Pune
2007.03 - 2025.05
- Mentored and guided employees to foster proper completion of assigned duties.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Built strong relationships with customers through positive attitude and attentive response.
- Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
- Held weekly team meetings to inform team members on company news and updates.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
Education
Bachelor of Commerce - Accountancy & Economics
North Maharashtra University
Jalgaon 2001.06 - 2005.02
Higher Secondary School Certificate (HSC) - Accounts & Economics
K. Narkhede Vidyalaya
Bhusawal 1999.06 - 2001.02
Skills
Work flow planning
Additional Information
- Date of Birth - 03rd September 1983
- Marital Status - Married
- Languages - English / Hindi / Marathi (R/W/S)
Timeline
Operations Manager
InterContinental Exchange Mortgage Technologies (ICE MT) Ind. Pvt. Ltd.
2015.05 - Current
Team Leader
Ocwen Financial Solutions Pvt. Ltd
2007.03 - 2025.05
Bachelor of Commerce - Accountancy & Economics
North Maharashtra University
2001.06 - 2005.02
Higher Secondary School Certificate (HSC) - Accounts & Economics
K. Narkhede Vidyalaya
1999.06 - 2001.02
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