Summary
Overview
Work History
Education
Skills
Timeline
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Kapil Kumar Paul

Kapil Kumar Paul

Senior Executive
Raipur

Summary

Experienced professional with a strong background in U.S. mortgage title services, U.S. partnership taxation, and customer relationship management within the real estate sector. Known for being hard-working, creative, and proactive, with a consistent drive to expand expertise and take on new challenges. Committed to continuous growth and professional development, with a passion for delivering high-quality results and building lasting client relationships.

Overview

11
11
years of professional experience
3
3
Languages

Work History

Customer Relationship Management

Avinash Group
09.2024 - Current
  • Serve as the primary point of contact for clients post-transaction.
  • Coordinate with legal, finance, and operations teams to resolve client issues.
  • Oversee the handover process and ensure timely completion of all paperwork.
  • Address and resolve client queries, complaints, and concerns.
  • Monitor client satisfaction and gather feedback for service improvement.
  • Maintain detailed records of client interactions and follow-ups.
  • Provide updates on property developments and timelines.
  • Ensure compliance with company policies and legal standards.

Tax Curative

First Source
09.2021 - 01.2023
  • Conduct thorough quality control (QC) reviews of tax documents submitted by the tax submission team, ensuring accuracy before uploading them to the client portal.
  • Develop delinquency timelines for loans with overdue property taxes and issue formal delinquent notices to property owners, providing a 15-day window for resolution.
  • Prepare and deliver both primary and secondary delinquency reports to clients, maintaining transparency and timely communication.
  • Generate supporting documentation—including Letters of Explanation (LOE) and 911 address change forms—for loans with discrepancies in property details such as address, owner name, parcel number, or legal description.
  • Compile and submit final production reports to supervisors, summarizing key metrics and outcomes.

Title Servicing

First Source
07.2020 - 08.2021
  • Conduct in-depth research on real estate property tax issues at the loan level, addressing client concerns with precision and timeliness.
  • Analyze and verify critical documents—including deeds, liens, claims, and 911 address changes—to confirm property title accuracy.
  • Update comprehensive property tax details in the client’s web portal and issue revised tax certificates as needed.
  • Monitor property tax installment schedules to ensure timely payments and flag any delinquencies.
  • Liaise with local taxing authorities through back-search calls to facilitate payment processing for both current and overdue property taxes.

Analyst

EY Global Delivery Services
01.2019 - 06.2019
  • Prepared and reviewed U.S. Federal tax returns (Form 1065 and Form 8825), as well as State and local filings—including extensions, composite returns, and withholding submissions—for clients in the Real Estate sector.
  • Evaluated corporate tax policies to ensure full compliance with federal, state, and local regulations.
  • Maintained up-to-date knowledge of evolving tax laws and legislative changes, ensuring accurate and timely reporting.
  • Led audit preparation and supported the execution of internal and external audits, ensuring documentation met regulatory standards.

Tax Associate

Ocwen Financial Corporation
08.2014 - 09.2015
  • Conduct comprehensive research on real estate property tax issues at the loan level, addressing client concerns with accuracy and efficiency.
  • Update detailed property tax records in the client’s web portal and generate revised tax certificates as required.
  • Monitor property tax installment schedules to ensure payments are current and identify any delinquencies.
  • Initiate back-search communications with taxing authorities to facilitate payment processing for both current and overdue taxes.
  • Perform reconciliations and control checks, and contribute to special projects requiring in-depth analysis of property tax data.

Education

MBA - Finance

VTU University
01.2018

B.Com - Finance

Bangalore University
01.2014

Skills

Team Player

Timeline

Customer Relationship Management

Avinash Group
09.2024 - Current

Tax Curative

First Source
09.2021 - 01.2023

Title Servicing

First Source
07.2020 - 08.2021

Analyst

EY Global Delivery Services
01.2019 - 06.2019

Tax Associate

Ocwen Financial Corporation
08.2014 - 09.2015

B.Com - Finance

Bangalore University

MBA - Finance

VTU University

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Kapil Kumar PaulSenior Executive