Summary
Overview
Work History
Education
Skills
Cooking and Singing
Timeline
Generic

Kapil Mangnani

Vendor Consultant

Summary

Professional consultant with track record of providing valuable insights and strategic solutions to diverse clients. Adept at leveraging analytical skills and industry knowledge to drive impactful outcomes. Known for fostering team collaboration and adapting to dynamic environments, ensuring project success and client satisfaction.

Overview

7
7
years of professional experience

Work History

PS AVS Consultant

Amazon
03.2022 - Current
  • Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
  • Managed client relationships through regular check-ins and updates on project progress.
  • Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
  • Developed innovative strategies for clients, resulting in increased revenue and business growth.
  • Assisted clients in navigating complex industry challenges with strategic recommendations.
  • Identified areas of improvement for clients'' operations, implementing targeted solutions to increase productivity.
  • Analyzed data sets to identify trends and opportunities for process improvements within client organizations.
  • Streamlined internal processes to enhance team efficiency and improve overall project outcomes.
  • Delivered comprehensive reports and presentations to stakeholders, providing insights and actionable recommendations for business improvement.
  • Coordinated with external partners and vendors to deliver comprehensive solutions that meet clients' diverse needs.

Customer Experience Specialist

Etech
06.2018 - 03.2022
  • Maintained a high level of knowledge on company products and services, enabling efficient issue resolution for customers.
  • Provided personalized service, anticipating customer needs and offering tailored solutions.
  • Communicated regularly with management to provide updates on overall team performance, customer feedback trends, and suggestions for ongoing improvements within the department.
  • Utilized telephone, online chat, and email platforms to deliver outstanding customer service.
  • Empowered fellow team members through sharing knowledge and techniques that contributed towards improved service quality standards across the department.
  • Documented customer interactions in internal database to maintain customer service history details.
  • Responded to high volume of incoming calls utilizing listening and communication skills to identify customer problems, needs, and opportunities.
  • Monitored customer feedback, identifying trends to improve product offerings and the overall customer experience.
  • Built rapport with customers by consistently delivering excellent service, fostering long-term loyalty.

Education

MBA - Supply Chain Management

NMIMS
Mumbai, India
04.2001 -

BBA - Finance

GLS University
Ahmedabad
04.2001 -

Skills

Problem-solving

Cooking and Singing

Outside of my professional experience, I have a deep passion for cooking and singing. Cooking has taught me the importance of precise planning, creativity, and the agility to adapt recipes to unexpected challenges—skills that are directly relevant to managing projects and driving innovation at work. Similarly, my involvement in local choirs has improved my public speaking and teamwork abilities, enabling me to connect effectively with diverse audiences and collaborate seamlessly with colleagues.

Timeline

PS AVS Consultant

Amazon
03.2022 - Current

Customer Experience Specialist

Etech
06.2018 - 03.2022

MBA - Supply Chain Management

NMIMS
04.2001 -

BBA - Finance

GLS University
04.2001 -

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Kapil MangnaniVendor Consultant