Kapil Phalke

Experienced cruise ship crew member with 4 consecutive years of service on Royal Caribbean Cruises. Started as a Public Area Attendant during the first contract, followed by two successful contracts as a Linen Keeper Assistant. Skilled in maintaining cleanliness, managing linen inventory, and delivering excellent guest service in fast-paced, high-standard environments. Reliable, hardworking, and dedicated to ensuring a comfortable and pleasant experience for all guests.

• Assisted in managing and organizing linen inventory, including bed linens, towels, and uniforms, ensuring they were clean, well-maintained, and readily available for all departments.
• Worked closely with the housekeeping team to ensure linen was properly laundered, folded, and stored according to company standards.
• Maintained accurate records of linen usage and assisted in stock rotation to prevent overuse or shortage.
• Ensured the efficient delivery and collection of linen to various departments, responding to requests in a timely and organized manner.
• Contributed to maintaining the quality and presentation of linens, ensuring they were free of defects and met company standards.
• Played a key role in minimizing linen loss and waste, applying preventive measures to control inventory efficiently.
• Provided support during peak times and ensured a smooth operation in linen management.

Public Area Attendant

• Maintained cleanliness and organization in high-traffic public areas, including lounges, lobbies, corridors, and restrooms, ensuring a comfortable and hygienic environment for guests.
• Responded to guest requests promptly, offering exceptional customer service to enhance the guest experience on board.
• Ensured adherence to cleanliness standards and safety protocols, performing daily cleaning duties, including sweeping, mopping, vacuuming, and disinfecting surfaces.
• Collaborated with team members and other departments to ensure smooth operations and a high level of guest satisfaction.
• Handled guest concerns regarding cleanliness or public spaces, addressing issues promptly and professionally to ensure guest comfort.