Kapil Ps
Bengaluru
Summary
Dynamic professional skilled in customer relationship management and problem resolution. Proven ability to foster high customer satisfaction through effective communication and innovative solutions.
Overview
11
11
years of professional experience
Work History
Head-Customer relationship management
ABPL
BENGALURU
06.2024 - 05.2025
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Worked with cross-functional teams to achieve goals.
HEAD-Customer Relationship Management
Think Real Venture
BENGALURU
08.2021 - 05.2024
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
MANAGER
ABPL
BENGALURU
03.2017 - 07.2021
- Led team in implementing process improvements in daily operations.
- Facilitated team meetings to align objectives and share best practices among staff.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
Assistant Manager
GG Venture
BENGALURU
03.2016 - 02.2017
- Managed daily operations of team to ensure smooth workflow.
- Maintained up-to-date knowledge of company products and services.
- Created reports on sales trends, inventory levels, and financial data.
- Established processes for monitoring customer satisfaction levels.
Assistant Manager
Elara Marketing pvt ltd
BENGALURU
08.2014 - 01.2016
- Managed daily operations of team to ensure smooth workflow.
Education
MBA - Finance & MARKETING
JAIN COLLEGE
BENGALURU08-2014
BBA - FINANCE
AEC
ASANSOL08-2012
Skills
- Customer relationship management
- Problem resolution
- Team collaboration
- Strategic planning
- Time management
- Excellent communication
- Leadership
- Data management
Languages
English
Proficient (C2)
C2
Hindi
Native
Native
Bengali
Intermediate (B1)
B1
Timeline
Head-Customer relationship management
ABPL
06.2024 - 05.2025
HEAD-Customer Relationship Management
Think Real Venture
08.2021 - 05.2024
MANAGER
ABPL
03.2017 - 07.2021
Assistant Manager
GG Venture
03.2016 - 02.2017
Assistant Manager
Elara Marketing pvt ltd
08.2014 - 01.2016
MBA - Finance & MARKETING
JAIN COLLEGE
BBA - FINANCE
AEC