KAPIL RAJPUT
New Delhi
Summary
My mission is to smart work to the best of my ability, so that my contribution makes the value to the organization & to obtain a challenging position in any organization Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
7
7
years of professional experience
Work History
OPERATION MANAGER
SHRESHREY CARDS SERVICE PVT LTD
NOIDA
06.2022 - 09.2024
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
- Analyzed data from daily reports to identify trends in production performance metrics.
Assistant Manager
KOTAK MAHINDRA BANK
10.2021 - 05.2022
- Advised customers on how best to use their credit cards responsibly while minimizing debt levels.
- Built positive and productive customer connections to drive consistent sales.
- Greeted customers upon arrival at the branch and directed them to appropriate personnel for assistance.
Acquisition Manager
INDUSIND BANK
GURGAON
09.2020 - 10.2021
- Prepared daily reports for management review.
- Maintained contact with vendors to ensure timely resolution of outstanding invoices, and follow-up on overdue payments.
- Monitored and reported on the performance of channel partners against key metrics.
MIS Executive
RDS MANAGEMENT PVT. LTD.
02.2019 - 02.2020
- Developed MIS reports to track the status of all applications at month-end.
- Share the daily basis MIS with all vendors.
- Prepared daily reports of sales activities.
- Tracked sales data and prepared daily reports for management review.
Reservation Manager
Hotel Hari Piorko
01.2018 - 01.2019
- Managed online booking platforms and monitored social media channels for customer feedbacks.
- Generated reports related to occupancy levels, booking trends, customer feedbacks.
- Greeted customers, answered general questions and directed to appropriate locations.
Education
B.A PROGRAMME -
DELHI UNIVERSITY
01.2019
12TH -
C.B.S.E
Delhi01.2016
10th -
C.B.S.E.
Delhi01.2013
Skills
- To make any decision in my positive and strict way
- Guest relations
- Customer service expertise
- Sales
- Upselling strategies
Hobbies and Interests
- Cricket
- Singing
Disclaimer
I hereby declare that all the above information is true.
Languages
- English
- Hindi
Personal Information
- Father's Name: Ashok Singh
- Date of Birth: 07/31/96
- Gender: Male
- Nationality: Indian
- Marital Status: Unmarried
Languages
Hindi
First Language
English
Intermediate (B1)
B1
Timeline
OPERATION MANAGER
SHRESHREY CARDS SERVICE PVT LTD
06.2022 - 09.2024
Assistant Manager
KOTAK MAHINDRA BANK
10.2021 - 05.2022
Acquisition Manager
INDUSIND BANK
09.2020 - 10.2021
MIS Executive
RDS MANAGEMENT PVT. LTD.
02.2019 - 02.2020
Reservation Manager
Hotel Hari Piorko
01.2018 - 01.2019
B.A PROGRAMME -
DELHI UNIVERSITY
12TH -
C.B.S.E
10th -
C.B.S.E.