Kapil Raut

Project Description:

• Regional Service Manager - APAC Infrastructure
  Overview:
  The Regional Service Manager oversees IT infrastructure services across multiple APAC countries, focusing on Workplace, Network, Servers, Vulnerability Management, and Patch Management.
  
  Key Responsibilities:
  Workplace Management: Manage IT infrastructure in office environments, ensuring compliance with regional standards for end-user devices.
  Network Management: Ensure network availability, performance, and security across locations, coordinating with local providers.
  Server Management: Oversee server operations, maintenance, and support, optimizing for performance and reliability.
  Vulnerability Management: Identify, assess, and mitigate IT infrastructure vulnerabilities, implementing robust security measures.
  Patch Management: Ensure timely deployment of software patches and updates, coordinating to minimize business disruption.
  Coordination and Collaboration:
  Inter-departmental Communication: Work with various IT departments for integrated service delivery.
  Stakeholder Engagement: Engage with regional and country-level stakeholders for needs assessment and policy communication.
  Vendor Management: Manage third-party vendors to meet service level agreements (SLAs).
  Compliance and Standards:
  Ensure adherence to regional and global IT standards and regulations.
  Conduct regular audits and develop standardized policies.
  Continuous Improvement:
  Identify and implement opportunities for service delivery and infrastructure efficiency improvements.
  Foster a culture of continuous learning within regional IT teams.
• Application Management for web based Network Asset Management solution built over customized off-the-shelf (Java/J2EE, Spring, Spring Boot, React JS, Struts 2, PostgreSQL, Apache Camel, Apache Active MQ (JMS), Apache CXF for SOAP Web service integration) to manage network assets for maintaining ITSM CMDB as well as invoicing client. Currently, in requirement discussion with client ServiceNow team for integrating network assets (Phones, Wi-Fi, Routers, Switches, etc.) into ServiceNow CI interface via bulk migration.
• Service management application interface built over customized off-the-shelf (Java/J2EE, SOAP Web service, PostgreSQL, Active MQ (JMS), Apache CXF for SOAP Web service integration) to facilitate service management interfacing with client service management interface.

Project Responsibility:

Onsite Experience:

• Worked with Allianz Technology Germany with multiple trips on short term deputation

Key Responsibilities:

• Technical requirements gathering for client migration project.
• Responsible for designing architectural enhancements in project’s core components.
• Analysis/Solution/Brain Storming of technical issues/customer requirements.
• Engage with client technical team, list implementation activities & effort estimation for ODM/CR pricing.
• Implement & integrate ITIL modules (Service request, Problem, Change, Incident & Event Management) with client ServiceNow tool.
• Manage teams across distributed locations within India, Germany & customer organization.
• Interfaced with cross-functional stakeholders to determine comprehensive list of requirement specifications.
• Identified plans and resources required to meet project goals and objectives by setting realistic timelines and checkpoints.
• Consulted with client network engineering staff to evaluate hardware and software requirements for migration of applications to client Azure infrastructure.
• People Management (Goal setting / appraisals / Tracking Personnel performance)

Achievements:

• Played key role in migrating ITIL modules with client ServiceNow tool.
• Played key role in building migration team to transform legacy application with off-the-shelf industry frameworks.
• Highly appreciated & recommended by senior management for work done in Migration of client ServiceNow tool.
• Drove team success through shared vision and recognition of quality performance.
• Worked with customers or prospective customers to develop integrated solutions and lead detailed architectural dialogues to facilitate delivery of comprehensive solution.
• Managed project planning, resource allocation, scope, schedule, status and documentation.
• Worked closely with product teams to define and prioritize partner feature requests
• Presented roadmap and technology infrastructure to customers, demonstrating deep familiarity with APIs, platform infrastructure, security and integration capabilities.
• Guided and influenced existing partners on recommended upgrades and enhancements to integrated solutions.
• Provided support during customer implementations and applied industry best practices.
• Installed, integrated and deployed microservice product applications in client environments.
• Worked with clients post-implementation on user testing, debugging, support and maintenance.
• Assisted multiple stakeholder teams in responses to customer and prospective customer evaluations, escalations and technical requirements documents.
• Conducted post-sale requirements gathering, analysis, and documentation.
• Communicated with partners and clients to update product and implementation status at technical or functional level.
• Managed and delivered advanced customization and configuration for client interfacing solutions.
• Evaluated systems design and process efficiency.
• Managed project scope, schedule, status and documentation.
• Supervised deployments and provided troubleshooting and user support.

Project Description:

• Application Management of a web based Employee Self Service workflow solution built over a customized engine (Java/J2EE, Oracle), tightly integrated with SAP R/3 MM, FICO & HR modules and respective business processes.

Project Responsibility:

• Onsite Experience:
• Worked with CIO Siemens Ltd Malaysia on short term deputation
• Worked with CIO Siemens Ltd Saudi Arabia on short term deputation

Key Responsibilities:

• Requirements Gathering for Rollout projects, Innovation – Mobile project & Enhancement project.
• Responsible for designing architectural enhancements in project’s core components.
• Analysis/Solution/Brain Storming of technical issues/customer requirements.
• Key member in customized estimation models.
• Support consultation to Problem Management & Change Management team
• Manage teams across distributed locations within India & customer organization.
• Interfaced with cross-functional team of business analysts, developers and technical support professionals to determine comprehensive list of requirement specifications for new applications.
• Identified plans and resources required to meet project goals and objectives by setting realistic timelines and checkpoints.
• Managed multiple client service manager calls per day to address customer inquiries and concerns.
• Consulted with network engineering staff to evaluate hardware and software requirements for new system development.
• People Management (Goal setting / appraisals / Tracking Personnel performance)

Achievements:

• Played key role in implementing ESS modules in Nexus project for operating entities of client.
• Played architecture member for migration of processes during migration from Livelink to Java based customized workflow solution.
• Played lead for Support projects with consistent reduction in ticket volume by means of suggesting and getting improvements in application implemented.
• Drove team success through shared vision and recognition of quality performance.

First Class, GPA: 68.43

GPA: 69