KAPIL SHARMA
Assistant Delivery Manager
GURGAON
Summary
Seeking assignments in Operations Management, Quality management & Client servicing. Hardworking Asst Delivery Manager trains efficient and accurate teams. Committed to quality assurance and streamlining day-to-day activities for fast and excellent work. Adept at providing fantastic customer service and budgeting strictly.
Overview
19
19
years of professional experience
10
10
years of post-secondary education
1
1
Certification
3
3
Languages
Work History
Assistant Delivery Manager
Wipro Limited
02.2020 - Current
- Currently working with Wipro Limited as Assistant Delivery Manager since February 2020
Operations Manager
Wipro Limited
07.2017 - 01.2020
- Worked with Wipro Limited as Team Manager from July 2017 till January 2020
Delivery Analyst
AON Hewitt
04.2015 - 06.2017
- Worked with AON Hewitt as Delivery Analyst from April 2015 till June 2017
Delivery Specialist Advance
AON Hewitt
05.2010 - 04.2015
- Worked with AON Hewitt as Delivery Specialist Advance from May 10 till April 2015
Team Developer
Hewitt Associates
12.2007 - 05.2010
- Worked with Hewitt Associates as Team Developer since December 07 to May 10
Team Member
Hewitt Associates
04.2006 - 11.2007
- Worked with Hewitt Associates as Team Member from April 06 to November 07 in Health & Welfare
Phone banking officer
Universal Infotech
01.2005 - 03.2006
- 1 Year & 3 Months as Phone banking officer, On payroll with Universal Infotech From January 05 till October
Education
B.COM -
Kurukshetra University, Kurukshetra
Ambala 07.1998 - 06.2001
12th -
Broad of School Education Haryana, Bhiwani
Ambala 04.1996 - 03.1998
10th -
Broad of School Education Haryana, Bhiwani
Ambala 04.1991 - 03.1996
Skills
Leadership
Analytical thinking
Strategic planning
Communication
Teamwork and collaboration
Areas Of Exposure
- Client Servicing
- Managing operations & leading teams for excelling business targets & service delivery metrics; implementing short/long-term plans for achievement of process objectives
- Preparing, compiling & presenting various weekly/monthly MIS reports pertaining to process and productivity
- Project/ Process Management
- Participating in execution of various quality improvements strategies for continual improvements in the services and TAT’s (Turn Around time)
- Handling process transitions and identifying need-based training
- Conducting internal process audits & process reviews for ensuring strict adherence to the process parameters/systems as per defined guidelines
- Training & Development
- Delivering need-based training modules for developing multi skilled work force for cross utilization within sub processes for optimum efficiency
- Reviewing, evaluating and updating Product training modules as needed, and communicating the changes to the client Training
Certification
Green Belt Certification
Personal Information
- Father's Name: Mr. Om Parkash Sharma
- Date of Birth: 07/02/1981
- Nationality: Indian
- Marital Status: Married
Trainings Attended
- Green Belt Certified
- Four Stages of Competency
- Personal Effectiveness level I & II
- BQT (Basic Quality Training)
- Email Etiquette
- Power of World Views
- Expressions
- Chequered Board
- Plan to Perform
- Presentation Skills
- Lean Training
- Yellow Belt Certification
- Workshop for Lean Practitioner
- Effective Global Communication Skill level II
- Train the Trainer
- Business writing skills
- Conference call etiquettes
Timeline
Assistant Delivery Manager
Wipro Limited
02.2020 - Current
Operations Manager
Wipro Limited
07.2017 - 01.2020
Delivery Analyst
AON Hewitt
04.2015 - 06.2017
Delivery Specialist Advance
AON Hewitt
05.2010 - 04.2015
Team Developer
Hewitt Associates
12.2007 - 05.2010
Team Member
Hewitt Associates
04.2006 - 11.2007
Phone banking officer
Universal Infotech
01.2005 - 03.2006
B.COM -
Kurukshetra University, Kurukshetra
07.1998 - 06.2001
12th -
Broad of School Education Haryana, Bhiwani
04.1996 - 03.1998
10th -
Broad of School Education Haryana, Bhiwani
04.1991 - 03.1996