KAPIL SHARMA

Seeking assignments in Operations Management, Quality management & Client servicing. Hardworking Asst Delivery Manager trains efficient and accurate teams. Committed to quality assurance and streamlining day-to-day activities for fast and excellent work. Adept at providing fantastic customer service and budgeting strictly.

• Client Servicing
• Managing operations & leading teams for excelling business targets & service delivery metrics; implementing short/long-term plans for achievement of process objectives
• Preparing, compiling & presenting various weekly/monthly MIS reports pertaining to process and productivity
• Project/ Process Management
• Participating in execution of various quality improvements strategies for continual improvements in the services and TAT’s (Turn Around time)
• Handling process transitions and identifying need-based training
• Conducting internal process audits & process reviews for ensuring strict adherence to the process parameters/systems as per defined guidelines
• Training & Development
• Delivering need-based training modules for developing multi skilled work force for cross utilization within sub processes for optimum efficiency
• Reviewing, evaluating and updating Product training modules as needed, and communicating the changes to the client Training

Green Belt Certification

• Father's Name: Mr. Om Parkash Sharma
• Date of Birth: 07/02/1981
• Nationality: Indian
• Marital Status: Married

• Green Belt Certified
• Four Stages of Competency
• Personal Effectiveness level I & II
• BQT (Basic Quality Training)
• Email Etiquette
• Power of World Views
• Expressions
• Chequered Board
• Plan to Perform
• Presentation Skills
• Lean Training
• Yellow Belt Certification
• Workshop for Lean Practitioner
• Effective Global Communication Skill level II
• Train the Trainer
• Business writing skills
• Conference call etiquettes