Kapil Sharma

• Defined requirements for payment gateways in white-label banking and payment orchestration platforms.
• Analyzed business requirements to enhance operational efficiency at leading financial institution.
• Created user journeys for card transactions, UPI, recurring billing, and secure checkouts.
• Optimized payment API load and throughput, reducing peak response time from four seconds to 2.6 seconds.
• Enabled integrations with Apple Pay and Google Pay while ensuring PCI-DSS compliance.
• Led user acceptance testing for digital payments, addressing scenarios including charge-backs and fraud detection.
• Deployed AppDynamics and Grafana monitoring for seven critical business journeys across Web, iOS, and Android.
• Implemented CI-integrated performance testing, identifying over 15 pre-production issues and cutting test cycles by 40%.

• Managed requirements for high-volume trading and real-time payment modules across wealth platforms.
• Gathered and analyzed business requirements for front, mid, and back office modules.
• Facilitated workshops with stakeholders to document Functional Requirement Specifications.
• Developed Splunk and Grafana dashboards to visualize key performance indicators related to trade and payment flow.
• Optimized onboarding and KYC processes, reducing manual hand-offs and errors by 35 percent.
• Supported system integration, user acceptance testing, and bug resolution as subject matter expert for functional queries.

• Groomed payment-related user stories (UPI, payment aggregators, tokenization, refund flows).
• Led analysis for high-concurrency API performance in FX, SWIFT, and SEPA payment systems.
• Supported integration of DB’s merchant gateway with Stripe and Razorpay.
• Enhanced monitoring of API call failures, enabling improved fraud mitigation and alerting.
• Enabled stakeholder visibility through Power BI dashboards and UAT-driven acceptance.

• Led high-concurrency API performance analysis for FX, SWIFT, and SEPA payment systems.
• Achieved 30% reduction in incident resolution time through comprehensive technical root cause assessments.
• Supported counterparty onboarding and maintenance applications by implementing change requests and new features.
• Developed high-level process diagrams and user personas using Microsoft Visio.
• Enhanced rating analysis and refined credit analysis lifecycle through new feature implementations.
• Architected performance strategy for high-frequency transaction system, improving load time by 30%.
• Rolled out Splunk dashboards for key KPIs, decreasing triage duration from eight to four hours.
• Facilitated collaboration between development and testing teams, reducing high-priority defects by 45%.

Analyzed system requirements, identifying improvement areas in banking applications.

• Collaborated with cross-functional teams to boost operational efficiency and service delivery.
• Led requirement traceability and sign-offs for enterprise-scale data migration projects.
• Supported testing lifecycle for Control-M workflows and Informatica transformations.
• Introduced business rules documentation and reusable story templates, reducing rework by twenty-five percent.

• Implemented key performance and non-functional requirements for six enterprise applications, reducing incident tickets by 22%.
• Facilitated workshops across teams to align infrastructure metrics with service level agreements.
• Produced detailed system health reports for business leaders to enable informed decision-making.
• Introduced virtualization-based testing techniques, cutting execution time by 25%.
• Collaborated on infrastructure optimization, achieving a 20% decrease in application latency.

• Facilitated over 25 stakeholder workshops on ERP and e-Governance systems.
• Delivered documentation and baseline benchmarks, enhancing decision timelines by 30%.
• Conducted market research to identify trends and guide strategic planning efforts.