Kapil Soni
Bhopal
Summary
Experienced in resolving technical issues and providing top-notch customer support. Capable of troubleshooting software and hardware problems while ensuring customer satisfaction. Strong communication skills and knack for simplifying complex tech concepts. Technology professional with hands-on experience in troubleshooting software and hardware issues, supporting users via phone, email, and chat. Competent in diagnosing technical problems, guiding users through solutions, and maintaining detailed logs. Efficient in managing multiple support tickets simultaneously and delivering high-quality customer service.
Overview
2
2
years of professional experience
Work History
Junior Quality Engineer
SECURE METER .
Bhopal
06.2022 - 04.2023
- Ensuring that smart gas meters, pressure regulators, gas flow systems, and related components meet stringent quality, safety, and regulatory standards.
- Conducting functional and reliability tests for meters and gas supply components, ensuring they meet both performance specifications and safety regulations for residential use
Technical Assistant
Techno-Task
Bhopal
03.2021 - 02.2022
- Providing technical assistance to clients or end-users, answering queries, and resolving issues related to technology products or services.
- Coordinating with customers or end-users to ensure that their technical needs are met, especially in environments where technical support is crucial.
Education
12th Board -
Jyoti Niketan Co-ED H.S. School
Bhopal, MPITI Diploma -
Govt. Divisional ITI
Bhopal, MPB.com -
Barkatullah University
BhopalSkills
- Customer service
- knowledge of operating systems
- Troubleshooting proficiency
- Customer support needs assessment
- Hardware upgrades
- Hardware diagnosis
Hobbies and Interests
- Playing Chess
- Playing Football
- Gyming
Language
- English
- Hindi
Personal Information
- Date of Birth: 08/17/98
- Gender: Male
- Nationality: Indian
- Marital Status: Single
Timeline
Junior Quality Engineer
SECURE METER .
06.2022 - 04.2023
Technical Assistant
Techno-Task
03.2021 - 02.2022
12th Board -
Jyoti Niketan Co-ED H.S. School
ITI Diploma -
Govt. Divisional ITI
B.com -
Barkatullah University
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