Kapil Yadav

• Had one-on-one virtual sessions with B2B and B2C customers.

• Maintained up-to-date knowledge of products and services.

• Mentored new hires and supported Germany, Japan, US, and UK teams.

• Handled customer queries and provided resolution via call, chat, and mail.

• Assisted leadership in auditing and discussed quality and performance every week.

• Resolved B2B and B2C customer inquiries related to APIs, integrations, plugins, domain authentication, IP, etc. (tailoring this to the specific company's products/services).
• Delivered exceptional customer service, utilizing AI tools and personalized solutions. Went above and beyond for non-technical European customers with video tutorials, screenshots, and virtual sessions.
• Designed and analyzed email, WhatsApp, and SMS campaigns, providing insights to improve deliverability and performance.
• Retained customers by offering solutions that met their specific needs.

• Taught engaging German lessons from A1 to C1 levels to B2B professionals and private students.
• Prepared students for exams, improving their speaking, writing, and comprehension skills.
• Mentored students on career opportunities in Germany and university admissions.
• Conducted one-on-one and group classes, adapting to individual learning styles.
• Created interactive learning materials utilizing multimedia resources.
• Updated parents on children's language progress.

• Handled customer queries and provided resolution.

• Mentored new hires and supported the German team.

• Reviewed the Merchant's profiles, handled queries, and provided resolutions.

• Review the Product details Page and assist the seller in labeling it.

• Analysis of the content over PDP, title, description, label the required content and remove the unnecessary.