Technical Instructor with extensive experience at Honda Motorcycle & Scooter India, specializing in technical training and dealer support. Proficient in implementing Virtual Reality training and conducting data analysis to improve skill development and service quality. Acknowledged for exceptional performance and dedication to enhancing training programs.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Technical Instructor – Quality Department
Honda Motorcycle & Scooter India Pvt. Ltd. (HMSI)
Ahmedabad
03.2024 - Current
Coordinate and deliver technical and soft skills training programs for dealer personnel, aligning with organizational standards and objectives.
Maintain and analyze dealer manpower data in accordance with skill matrices to identify training needs and ensure competency development.
Provide technical support to dealers, addressing and resolving technical concerns to enhance service quality and customer satisfaction.
Ensure completion of mandated learning parameters and promote effective utilization of service tools across dealer networks.
Organize zonal-level skill contests to foster technical excellence and recognize outstanding performance among dealer staff.
Oversee the operations of the zonal training facility, including inventory management, tools calibration, and adherence to safety protocols.
Awarded the 'Best Performance Award' for exceptional contributions and commitment to excellence in a quarterly evaluation (In Training).
Technical Trainer
CNH Industrial (India) Pvt. Ltd.
Greater Noida
02.2022 - 02.2024
Developed and implemented customized training programs focusing on tractor operation and maintenance, utilizing the Web Academy platform.
Collaborated with multimedia teams to create engaging training content, incorporating Virtual Reality (VR) technologies to enhance learning experiences.
Managed the relocation and setup of a new VR training facility, ensuring a seamless transition and operational readiness.
Maintained professional relationships with vendors and facilitated various training sessions, both virtual and in-person, to meet organizational training mandates.
Participated in workshops, and contributed to data management and reporting activities, supporting continuous improvement initiatives.