Kapil Ahuja
Gurgaon
Summary
Dynamic leader with a proven track record in sales, account management, and business development across diverse industries, consistently exceeding revenue targets and driving sustainable growth. Currently serving as Director of Sales & Operations at Measure Marketing, overseeing strategic markets in Canada and the US while leading cross-functional teams in the Philippines, India, Canada, and Colombia to optimize operations and drive market expansion. Expertise in managing the full sales cycle—from strategic prospecting and relationship building to closing deals—ensures exceptional customer satisfaction and maximized client retention. Recognized for developing high-impact sales strategies that exceed performance goals and foster long-term partnerships, leveraging innovative methodologies to capitalize on market opportunities and streamline operations for increased productivity.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Director – Sales & Operations
Measure Marketing
09.2023 - 04.2025
- Spearheading sales and operational functions as Director of Sales & Operations for a Canada-based digital marketing company, overseeing hiring initiatives and sales efforts across Canada and North America.
- Actively leading sales activities, developing strategic plans, and fostering client relationships to drive revenue growth and market expansion within the Canadian and North American markets.
- Optimizing operational processes and workflows to ensure efficient and seamless operations in Canada while coordinating operations in Pan India to support the company's global footprint.
- Collaborating closely with cross-functional teams to align sales and operational strategies, streamline processes, and maximize overall organizational performance.
- Driving recruitment efforts to build high-performing sales teams, leveraging industry insights and market trends to attract top talent and strengthen the company's sales capabilities.
- Implementing innovative sales tactics and initiatives to capitalize on emerging opportunities and stay ahead of competitors in the dynamic digital marketing landscape.
- Monitor sales metrics, analyze performance data, and provide strategic insights to guide decision-making and drive continuous improvement across sales and operational functions.
- Proactively identifying and addressing challenges, mitigating risks, and implementing solutions to ensure the company's sustainable growth and success in domestic and international markets.
- Key Result Areas:
Director – Sales & Operations
Hyper Air Travel
04.2018 - 07.2023
- Spearheaded dynamic sales initiatives across the Airlines, Hospitality and Hotels sectors, expanding our client base and solidifying Hyper Air Travel's market presence as a frontrunner in the industry.
- Surpassed revenue expectations through the implementation of cutting-edge sales management strategies, particularly in B2B sales, and direct contracting with key hotel chains and service providers.
- Identified and capitalized on lucrative growth opportunities within the Airlines and Hospitality industries, driving substantial revenue escalation and fortifying Hyper Air Travel's position as a market leader.
- Utilized a diverse range of sales management skills and deep industry knowledge to make a tangible impact on Hyper Air Travel's success trajectory, focusing on direct contracting and B2B partnerships.
- Key Result Areas:
Direct Sales/Territory Sales Manager
Cvent
02.2007 - 02.2018
- Spearheaded SAAS sales strategies, delivering a comprehensive suite of event management software solutions tailored to meet the unique needs of B2B sales clients, including online event registration, venue selection, mobile apps, e-mail marketing, and web surveys.
- Managed and expanded sales territory across Australia, effectively targeting key B2B accounts and ensuring consistent revenue growth through strategic relationship-building and market penetration.
- Fostered strong client relationships and ensured unparalleled customer satisfaction through continuous improvement and enhancement of Cvent’s product offerings.
- Organized and led sales initiatives, including luncheon seminars and webinars, across multiple Australian cities, engaging potential clients and showcasing the value proposition of Cvent’s SAAS solutions.
- Proactively identified and cultivated new prospects, consistently surpassing individual and departmental revenue targets.
- Facilitated the seamless onboarding of new clients and transitioned them to the appropriate Account Managers, collaborating closely with the Account Management team and Client Services to ensure optimal customer satisfaction.
- Strategized the development and execution of tailored action plans to penetrate targeted Key Accounts, presenting our products and services to new corporate clients.
- Cultivated and nurtured relationships with key decision-makers to foster business growth and strengthen partnerships.
- Utilized pipeline reports to forecast sales opportunities and successfully managed personal and team revenue pipelines, achieving sales quotas and driving consistent business growth.
- Collaborated closely with high-profile clients to ensure their requests were handled promptly and effectively, maintaining a high level of service delivery.
- Key Result Areas:
Technical Support Associate
Genpact
09.2004 - 02.2007
- Engage with customers through various channels (phone, email, chat) to provide technical support for Dell products, including laptops, desktops, servers, and peripherals.
- Ensure customer satisfaction by providing high-quality technical support and follow-up, ensuring issues are resolved to the customer's satisfaction.
- Maintain in-depth knowledge of Dell's product range, including operating systems, drivers, and configurations, to deliver effective support.
- Diagnose and resolve technical issues related to hardware, software, and networking. Guide customers through troubleshooting steps, ensuring timely resolution.
- Key Result Areas:
Education
Schooling -
Lancer’s Convent
Delhi, IndiaBusiness Management - undefined
Kent College, Sydney University
AustraliaSkills
- Strategic leadership
- Strategic business development
- Market Penetration & Segmentation
- Collaboration strategy formulation
- Business Operations Excellence
- Brand Building & Product Positioning
- Market & Competitor Analysis
- Data-driven sales predictions
- Revenue Pipeline Optimization
- Consumer Behaviour Analysis
- Effective negotiation strategist
- Communicator
- Planner
- Team leadership
- Inspiring team leader
- Effective decision-maker
Accomplishments
- Awarded multiple certifications for consistently exceeding sales targets and driving business growth at Cvent.
- Conferred with the "Outstanding Performer" award within Dell for exceptional contributions during the months of July 2006 and September 2006.
- Represented Genpact in the Inter COE Cricket tournament held in 2006 and achieved recognition as the "Best Batsman" and "Player of the Tournament."
- Acknowledged with a Certificate of Appreciation for exceeding and delivering desired targets with respect to client requirements.
Certification
- Sandler Sales Training
PERSONAL DETAILS
Languages Known: English & Hindi
Timeline
Director – Sales & Operations
Measure Marketing
09.2023 - 04.2025
Director – Sales & Operations
Hyper Air Travel
04.2018 - 07.2023
Direct Sales/Territory Sales Manager
Cvent
02.2007 - 02.2018
Technical Support Associate
Genpact
09.2004 - 02.2007
Business Management - undefined
Kent College, Sydney University
Schooling -
Lancer’s Convent