Kapil Kumar Pan
Process Specialist
Yerawada Pune
Summary
To be associated with a company that provides ample opportunities for continuous learning and encouragement for the hard work and to be part of the growth of the organization.
Overview
7
7
years of professional experience
6
6
years of post-secondary education
Work History
KYC Analyst
IBM
Pune
04.2021 - Current
- Working as Team SME (Subject Matter Expert) and addressing key major area for improvement of team member
- Responsible for Team quality and production number
- Maintain team documentation and collaborate with other division of leads on continuous improvement of team
- Organize and conduct training sessions to enhance the skills and knowledge of team and keeping them updated on process
- Address conflicts and challenges with the team and facilitate resolution to maintain a cohesive and productive working environment
- Act as point of escalation for complex or sensitive issue of the team member and providing guidance and making decision based on expertise and experience
- Conduct through checks and assessments of the customer information to ensure compliance with the regulatory requirements and company policies
- Maintain accurate and up-to-date records documentation and due indulgence process for regulatory and audits
- Prepared high-risk reviews with results and recommendations for customer onboarding, closure and retention
- Determined customer risk ratings based on analysis and research findings
- Adjusted end-to-end KYC process needs to align with workforce capabilities
- Conducted KYC formality reports on questionable accounts and transactions
- Supported KYC processes for prospective and existing customers
- Monitored testing results on related controls from business unit compliance officers
- Researched and interpreted corporate documentation to determine business and ownership structure
- Analyzed and investigated clients to conduct detailed customer due diligence and enhanced due diligence review
- Educated staff on anti-money laundering and financial crimes to escalate concerns to senior members of PSR team
- Conducted thorough reviews for high risk clients based on stratified risk level guidelines
- Consulted with compliance department to create regulatory reports
- Offered internal support for audit, compliance and reporting activities
- Investigated and resolved customer disputes related to credit decisions
- Complied with internal controls and government regulations
- Maintained compliance with applicable regulations and laws governing consumer credit
Relationship Manager Premium
RBL Bank Ltd
Bangalore
01.2020 - 03.2021
- Address HNI and Retail clients for investment requirements, through exclusive product bouquet and superior and seamless service delivery to assist client in achieving his short term and long term investment goals via proper profiling and offering of Debt products, Structures, Equities, and Mutual Fund.
- Assisting the development and implementation of marketing plans for acquiring new customers in the corporate space and formulate acquisition initiatives
- Developing a network of business contacts to extend more banking opportunities.
- To Enhance & Retain customer profitability by capturing larger share of Wallet.
- Promoting the bank's products and services.
- Maintain the records of the clients and based on their requirement suggesting the best suitable banking products for their needs
- Provide guidance to the customer for their KYC journey with the bank and build strong relationship with the Bank.
- Providing regular performance report to clients, highlighting the performance pf their investment and financial products.
- Meet sales targets, revenue goals and other performance metrics set by the bank.
Deputy Manager
Kotak Mahindra Bank Ltd
Bangalore
05.2019 - 11.2019
- Retail liabilities
- Assisting the development and implementation of marketing plans for acquiring new customers in the corporate space and formulate acquisition initiatives.
- Profiling Customers and provide financial products to meet customer needs.
- Opening of Saving, Current, NRE and NRO Account.
- Deepen the relationship by Cross selling to mapped clients and Services according to Customer Needs.
- To Enhance & Retain customer profitability by capturing larger share of Wallet.
- Ensure profitability of the portfolio: Generate high Income per Customer.
- Acquire new customers who meet product criteria through cross-referencing.
- Increase organizations profitability through cross sell of various asset, liability and third party Products
Senior Officer
ICICI BANK LTD
Nuapada
03.2015 - 04.2019
- Discussing the financial requirements and providing financial advice to clients
- Worked for branch remittance desk RTGS, NEFT and Transfers.
- Branch Teller backup worked and managed teller counter as per RBI guidelines.
- Backup Branch ATM custodian, responsible for ATM funding & CBR updations.
- Scrutinized Branch AOF’s on daily basis to achieve higher FTR percentage.
- All account opening formalities as per the KYC (Know Your Customer) guidelines of RBI.
- Compliance with all statutory requirements of RBI Guidelines.
- Worked as branch CSM for providing customer services and resolving their queries.
- Handled customer query and relationship building as welcome desk VB.
- Significant contribution in Operational and Sales Excellence.
- Implemented and developed operational standards, policies and procedures
Education
Certified Investment Banking Operations Professional (In Progress) -
Imarticus Learning
Bangalore 01.2020 - 04.2021
Bachelor of Business Administration -
Ravenshaw University
Odisha 04.2011 - 05.2014
12th -
Kendriya Vidyalaya Meghahatuburu
Jharkhand 04.2009 - 03.2011
S.S.L.C -
Kendriya Vidyalaya Meghahatuburu
Jharkhand 04.2008 - 03.2009
Skills
Team Workundefined
Timeline
KYC Analyst
IBM
04.2021 - Current
Relationship Manager Premium
RBL Bank Ltd
01.2020 - 03.2021
Certified Investment Banking Operations Professional (In Progress) -
Imarticus Learning
01.2020 - 04.2021
Deputy Manager
Kotak Mahindra Bank Ltd
05.2019 - 11.2019
Senior Officer
ICICI BANK LTD
03.2015 - 04.2019
Bachelor of Business Administration -
Ravenshaw University
04.2011 - 05.2014
12th -
Kendriya Vidyalaya Meghahatuburu
04.2009 - 03.2011
S.S.L.C -
Kendriya Vidyalaya Meghahatuburu
04.2008 - 03.2009
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