Kapil Thakur
Infrastructure Expert
Pune,Maharashtra
Summary
Experienced in file transfer support and infrastructure management for over 10 years. Skilled in analyzing system performance and implementing improvements. Strong focus on teamwork and adaptability to deliver high-quality outcomes in dynamic environments. Effective problem-solving skills contributing to organizational success.
Overview
11
11
years of professional experience
5
5
years of post-secondary education
6
6
Certifications
3
3
Languages
Work History
Infrastructure Specialist
Barclays
Pune
04.2023 - Current
- Managed projects around different towers , ensuring alignment with organizational standards and protocols to enhance file transfers operational efficiency.
- Developed and implemented network security measures, successfully mitigating vulnerabilities for transfers involving the third party
- Conducted regular system audits and performance assessments, optimizing resource allocation and reducing operational costs.
- Implemented monitoring systems for network performance, enabling proactive troubleshooting and minimizing downtime incidents.
- Actively participated in project post-mortems, using lessons learned to refine processes and improve future infrastructure initiatives.
- Ensured smooth transitions during technology migrations by thoroughly planning, executing, and documenting each step of the process.
- Improved infrastructure efficiency by implementing virtualization technologies and consolidating servers.
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Offered hands-on support during critical incidents or outages while coordinating with relevant departments to minimize impact on day-to-day operations.
- Stayed informed on emerging trends and technologies within the IT industry, making recommendations for potential investments that align with organizational goals.
MFT Cloud Lead
UST global services
Pune
01.2022 - 04.2023
- On-boarding of new trading partners and development of new transactions with existing partners.
- Requirements Gathering, providing solutions to implement flows B2B.
- Transfer via multiple protocols like - SFTP, Mailbox, FTPS, Connect: Direct.
- Creating Routing Templates and Channels, Partners Onboarding, Protocols Configuration, Adapters, and Services Configuration in Sterling Integrator.
- File transfer activity monitoring and troubleshooting.
- Performing OS refresh on quarterly basis for different Environment.
- Performing patching on UAT nodes on monthly basis.
- Updating the certificates for Connect Direct Nodes on the timely basis.
IOC Analyst
Principal Global Services
Pune
12.2018 - 09.2021
- Level 2 & 3 production support for EDI Transactions.
- On-boarding of new trading partners and development of new transactions with existing partners.
- File transfers between trading partners and Business Unit. Replaying redelivering the failed file.
- Analyze and resolve the System, transmission and protocol (FTP, FTPS, SFTP, SMTP) issues.
- Timely resolution of transaction errors.
- Troubleshoot basic mainframe issues (some of the bank transmissions are on mainframe servers).
- Provide end to end testing to trading partners of cloud based EDI applications.
Operations Analyst
Nityo InfoTech
Pune
11.2017 - 11.2018
- Company Overview: client (Credit Suisse)
- Classify and prioritize the incidents / service requests / change requests as per the defined categories, urgency and impact.
- Root cause analysis & reporting Service, Performance monitoring and Reconciliation reporting.
- Notify IT users & on site engineers with progress status of all queries, incidents, service requests, change requests and complaints.
- Monitoring, Resetting and basic troubleshooting of VM Clients using vSphere web client.
- Commissioning and Decommissioning VMs using vSphere web client and vCenter.
- Administered and supported the disaster recovery processes, maintained the detailed technical documentation of system architecture.
- Analyzed and resolved the technical issues relating to system architecture.
- Worked on marimba tuner packages application installation and resolving the bugs in application after deployment.
- Served as point-of-contact for Major incident management, escalation of all issues related to multiple teams as well as for special requests.
- Client (Credit Suisse)
Operation Analyst
Concentrix Pvt Ltd
07.2016 - 09.2017
- Handling the issues related to network coordinating with the vendor if required.
- Creating and logging tickets related to the downtime of the Site.
- Sending out the notifications in the timely manner coordinating with the vendor and BU's.
- Raising the Priority tickets as per the confirmation from the BU's and vendors.
- Routing the tickets to the appropriate teams as per the SLA.
- Onboarding the new users providing the appropriate access as per the requirements.
- Maintaining the systems uptime ensuring all the servers and application are up and running.
Service Desk Analyst
Crown Solution
12.2014 - 02.2016
- Company Overview: client (Hewlett Packard)
- Handling the issues related to network coordinating with the vendor if required.
- Creating and logging tickets related to the downtime of the Site.
- Sending out the notifications in the timely manner coordinating with the vendor and BU's.
- Raising the Priority tickets as per the confirmation from the BU's and vendors.
- Routing the tickets to the appropriate teams as per the SLA.
- Onboarding the new users providing the appropriate access as per the requirements.
- Client (Hewlett Packard)
Education
Bachelor of Science -
Rajiv Gandhi ProudyogikiVishwavidyalaya
Indore 06.2010 - 07.2014
Higher Secondary School Examination -
Shri Guru Nanak Higher Secondary School
Damoh 03.2008 - 04.2009
High School Certificate Examination - undefined
St John's Higher Secondary School
Skills
SFTP
FTP
Mailbox
CD
System Admin
undefinedCertification
Cloud architecture advanced concept
Interests
Reading
Travelling
Trekking
Timeline
Docker Intermediate (Barclays digital badge)
06-2025
Ansible intermediate certified (Barclays digital badge)
05-2025
GEN AI certified (Barclays digital badge)
04-2025
Cloud architecture advanced concept
03-2025
Microsoft Azure fundamentals (AZ-104)
03-2025
Azure architecture & security (AZ-900)
03-2025
Infrastructure Specialist
Barclays
04.2023 - Current
MFT Cloud Lead
UST global services
01.2022 - 04.2023
IOC Analyst
Principal Global Services
12.2018 - 09.2021
Operations Analyst
Nityo InfoTech
11.2017 - 11.2018
Operation Analyst
Concentrix Pvt Ltd
07.2016 - 09.2017
Service Desk Analyst
Crown Solution
12.2014 - 02.2016
Bachelor of Science -
Rajiv Gandhi ProudyogikiVishwavidyalaya
06.2010 - 07.2014
Higher Secondary School Examination -
Shri Guru Nanak Higher Secondary School
03.2008 - 04.2009
High School Certificate Examination - undefined
St John's Higher Secondary School
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