Summary
Overview
Work History
Education
Skills
Additional Information
Languages
Languages
Timeline
Generic
KAPISH BAJAJ

KAPISH BAJAJ

Surat

Summary

To lead an organization toward its goals by fostering teamwork, creativity, and effective problem-solving, while utilizing strong decision-making skills to achieve company targets, enhance productivity, and drive sustainable growth through innovation, strategic planning, and a results-oriented approach

Overview

5
5
years of professional experience

Work History

Customer Support Specialist

Kapish Bajaj
Surat, Gujarat
12.2025 - 05.2026
  • Documented customer interactions in the internal CRM system.
  • Resolved customer inquiries through email and phone support.
  • Responded to customer emails and phone calls promptly, courteously, and professionally.
  • Resolved issues with the first call and escalated more complex issues to obtain necessary customer support.
  • Coordinated with third-party vendors when necessary for resolving escalated customer issues.

Manager

Raja Beauty World
Kota, Rajasthan
02.2024 - 12.2025
  • Oversaw billing and dispatching operations in cosmetic industry to ensure timely product delivery and accurate invoicing.

Marketing Manager

Rahi sales
01.2021 - 01.2022
  • Promoted hardware products, enhancing market awareness and driving sales growth

Education

MBA - business administration

Bhagwan Mahavir University
Surat, Gujarat
04-2024

Bachelors Of Commerce - Commerce

Agarwal Vidya Vihar
Surat, Gujarat
04-2022

H.S.C. - High School Administration

Sardar Vallabhbhai Patel School
Surat, Gujarat
03-2019

Skills

  • Customer relationship management
  • CRM software
  • Chat support
  • Transaction handling
  • Support services
  • Issue resolution
  • Customer retention
  • Information gathering
  • Workflow management
  • Task coordination
  • Time management
  • Stress management
  • Communication
  • Active listening
  • Problem solving
  • Adaptability

Additional Information

I hereby declare that all the information furnished above is true to the best of my knowledge and belief.

Languages

  • English
  • Hindi
  • Gujarati

Languages

English
Elementary (A2)
A2
Gujarati
Proficient (C2)
C2
Hindi
Proficient (C2)
C2

Timeline

Customer Support Specialist

Kapish Bajaj
12.2025 - 05.2026

Manager

Raja Beauty World
02.2024 - 12.2025

Marketing Manager

Rahi sales
01.2021 - 01.2022

MBA - business administration

Bhagwan Mahavir University

Bachelors Of Commerce - Commerce

Agarwal Vidya Vihar

H.S.C. - High School Administration

Sardar Vallabhbhai Patel School
KAPISH BAJAJ